Setting up a Linea Pro Rugged iPhone 13/14 Ticket Scanner

Dave McNamara
Dave McNamara
  • Updated

This article will cover how to set up a Linea Pro Rugged Ticket Scanner

We’ll guide you through configuring the QBrowser app to connect the Ticket Scanner to the Scanning Interface. We’ll also explain how to log into and use the Scanning Interface. You’ll also find information on what to do if you encounter errors during scanning.

Before you read this article, you should be familiar with:

 

Getting Started

Your new scanner package should contain:

  • Linea Pro Rugged iPhone 13/14 Ticket Scanner
  • Battery (pre-installed)
  • Security Torx Screw
  • USB-A to USB-C charge cable

TIP: To secure the case, you’ll need a torx screwdriver. The torx screw holds the top of the scanning case in place, ensuring your iPhone remains in the case at all times.

 

Inserting an iPhone 13/14 into the Linea Pro Rugged Scanner

The Linea Pro Rugged Scanner is a combined iPhone case and Ticket Scanner.

TIP: It is recommended to leave your iPhone in the Linea Pro Rugged Scanner case. This ensures the iPhone is protected at all times. Inserting and removing the iPhone each time may result in losing the screw that securely closes the case.

To insert an iPhone into the Linea Pro Rugged Ticket Scanner, follow these steps:

  1. Remove the top of the scanning case by squeezing the grips and pulling away from the body of the case:

     

  2. Slide the iPhone 13/14 fully into the case. The lightning jack inside the case should be fully inserted into the lightning port on the iPhone:

     

  3. Insert the top of the case by sliding it onto the rails. Push down firmly. If the top of the case is misaligned, remove and retry:

     

  4. Insert the torx screw into the hole at the top of the device. You’ll find this just above the camera cutout. Use a torx screwdriver to tighten the screw:

     

WARNING: Do not overtighten the screw as this could damage the case.

 

Charging your Linea Pro Rugged Scanner and iPhone

The Linea Pro Ticket Scanner has built-in pass-through charging. This means that when your iPhone is in the case, you can charge your scanner and iPhone at the same time by inserting the USB-C cable into the Linea Pro Rugged Scanner case

TIP: Before you set up the Ticket Scanner, ensure your iPhone and scanner battery are fully charged.

To charge your Ticket Scanner and iPhone, insert the USB-C cable into the Ticket Scanner. Insert the USB-A end of the cable into a USB charger, or a USB port on your computer.

TIP: If you’re charging your iPhone and Ticket Scanner using a PC’s USB ports, ensure that the PC is powered on and running on mains power (if using a laptop). Ensure the USB cable is plugged directly into the PC. If you use a USB hub, this may not deliver enough power to charge your devices.

 

Download the QBrowser App

To use the Linea Pro Rugged Scanner, you’ll need  to download an app called QBrowser. The QBrowser app links the Linea Pro Scanner to the Spektrix Scanning Interface.

If you’re using an iPhone to read this article, you can download the QBrowser app directly from the app store.

Alternatively, open the App store on your iphone and search for the QBrowser app:

 

TIP: To download apps from the App Store, you’ll need to create an Apple ID. If you don’t have an Apple ID, read How to create a new Apple ID for more information.

 

Configuring the QBrowser App to access the Scanning Interface

Once you’ve downloaded the app, you’ll see the icon on your homescreen. Tap the icon to open the app:

 

 

When you open the app, you’ll see the following screen:

 

 

To connect the QBrowser app to the Spektrix Scanning Interface, follow these steps:

  1. In the app startup screen, tap Connect your application:

     

  2. You’ll then see a Connect Your Application screen:

     

  3. In the address bar, enter the URL for the Scanning Interface https://system.spektrix.com/XXX/client/scanning-app (replace XXX with your client name).
  4. Tap the switch to turn on Set as default URL
  5. Tap Connect

TIP: If you don’t switch on set as default URL, you’ll need to enter the URL of the Scanning Interface each time you open the app.

 

How to change the Scanning Interface URL

If you need to change the Scanning Interface URL, you can do this from within the settings of the QBrowser App.

WARNING: Warning Do not change any other settings. If you do, the scanner may not work correctly. To reset to default settings, uninstall and reinstall the app. You’ll need to enter the URL for the Scanning Interface again.

  • To change the URL of the Scanning Interface in the QBrowser app, follow these steps:

    1. Tap the Settings icon from your iPhone’s home screen:

       

    2. In the Settings menu, scroll down and tap QBrowser:

       

    3. In the QBrowser Settings, scroll to the URL section. Delete the entry and type the URL for the Scanning Interface. The URL is  https://system.spektrix.com/XXX/client/scanning-app (replace XXX with your client name):

       

    4. Tap Settings to save your changes:

       

 

Logging into the Scanning Interface

Once you’ve configured the QBrowser app and tapped Connect, you’ll be taken to the Scanning Interface login screen:

TIP: To use the Scanning Interface, you’ll need the Scanning User Role on your User Account. If you don’t have this, ask the administrator in your organization.

To login to the scanning interface enter your usual Spektrix Username and Password. Click Sign In.

 

Using the Scanning Interface

The Scanning Interface consists of two screens:

  • The Settings Screen
  • The Scanning Screen

     

Once you’ve logged in to the Scanning Interface with your Spektrix Username and Password, you’ll see the Settings screen. 

Before you can scan tickets, you’ll need to enable one or more Instances for scanning.

You can choose which Instance(s) you want to enable for scanning. The default selection is Today, though you can click on the left and right arrows to move to a different date:

 

To select an Instance, tap on the check box. A check mark will appear to show that the Instance has been enabled for scanning. Alternatively, tap the All check box to enable all of the Instances on the date you’re looking at:

 

Once you’ve selected your Instance(s) tap the green check mark to save your changes:

 

Once you’ve enabled your Instance(s) for scanning, you’re now ready to scan Tickets.

 

How to Scan Tickets

Once you’ve enabled your Instance(s) for scanning, follow these steps to scan Tickets:

  1. Log into the Scanning Interface from your scanner (if you aren’t already logged in).
  2. Enable Instances for scanning (shown in Using the Scanning Interface).
  3. Have a printed ticket ready, making sure the barcode/QR code is legible. If you’re scanning an e-ticket, make sure the screen you’re scanning from is clean and the brightness turned up to improve visibility.
  4. Point the scanner at the barcode/QR code and press the long button on the left or right side of the scanner:

  5. Aim the red crosshair in the centre of the barcode/QR code.
  6. If the scan is successful, the Scanning Interface will turn green. You will see Event, Customer and Seat details (if the Event has Reserved Seating):

Once a Ticket has been scanned, you’ll see the following information:

  • Event Instance
  • Area, Row and Seat Number (Reserved Seating Plans only)
  • Customer Name
  • Any Customer Groups the customer is in (if enabled)
  • Name of the User who scanned the ticket
  • Time and date of the scan
  • Scanning history if the ticket has been scanned more than once

 

Customer Groups

When scanning Tickets, you can display Customer information in the Scanning Interface.

This may include whether they’re a Member, a VIP or have additional access needs. You can use Customer Groups to do this.

Read our Customer Groups article for more information.

 

Scanning Errors

The Scanning Interface will change colour depending on the result of a Ticket scan:

  • If a Ticket has been scanned before, the Scanning Interface will turn orange and display a Warning notice:

     

  • If a Ticket has been returned the Scanning Interface will turn red. An Error will be displayed:

     

  • If the barcode/QR code isn’t recognised, the Scanning Interface will turn red. An Error will be displayed:

     

If you see a Barcode not found error, read the next section, How To Scan Tickets Manually.

 

How To Scan Tickets Manually

  1. Tap the keyboard icon at the bottom right of the Scan screen:

     

  2. You’ll see a prompt to Type in barcode manually. Type the characters from the barcode/QR code and tap OK:

     

If you can’t see any barcode/QR code characters on the ticket, you can find them in Spektrix by following these steps:

  1. Search for the Order
  2. Look for the Ticket section and you’ll see the barcode/QR code characters to the right of the barcode image:

     

  3. Enter these characters at the Type in barcode manually prompt in the Scanning Interface. Tap OK:

     

You can also mark a Ticket as scanned, directly from the Sales Interface.

  1. Select the Ticket(s) you want to mark as scanned by checking the box next to the Ticket:
  2. Click the drop down arrow to the right of the Print button and click Mark As Scanned:

     

 

How to Report on Scanned Tickets

It is possible to report on Scanned Tickets. Contact Support to request the Capacity, Sold and Scanned Report to be added to your system.

 

This article should give you the information you need to set up a Linea Pro Rugged Ticket Scanner. To learn more about hardware, visit the Set up and troubleshoot hardware section of the Support Centre.