Setting Up and Editing Ticket Types

Rachael Norris
Rachael Norris
  • Updated

In this article, we’ll learn how to set up and edit Ticket Types

Ticket Types allow you to define different sorts of tickets for your Event. They are used when creating a Price List which specifies their cost.

REMINDER: You’ll need to set up Ticket Types and a Price List before you can set up an Event.

Before continuing with this article, make sure you're familiar with:


Web and Normal Ticket Types

There are two different categories of Ticket Types: Web and Normal.

Web Ticket Types are available both online to customers and to your team in the Sales Interface. Normal Ticket Types are only available to your team in the Sales Interface.

Both Web and Normal Ticket Types are set up in Admin > Pricing > Ticket Types

Here, you'll see all your existing Web Ticket Types first, then your Normal Ticket Types. 



Create a new Ticket Type

At the bottom of the page you’ll see a form where you can create a new Ticket Type.

When creating a new Ticket Type, you’ll need to enter the following information.

  • Choose Web Type or Normal Type
  • Name: give your new Ticket Type a clear, descriptive name, bearing in mind that this will be visible to both your box office team and customers
  • Description: this is optional, but useful for adding any internal notes about a Ticket Type
  • Active: Ticket Types can be active or inactive. Tick this check box if you want this Ticket Type to be available in Price Lists
  • COBO (Will Call)/Post/Print: specify which methods of delivery are available when purchasing this Ticket Type

If you're creating a Normal Ticket Type:

  • Locked: click the padlock icon if you want to lock a Ticket Type to only be able to be sold by Sales Administrators

Once you've completed these fields, click Add. Your new Ticket Type will be listed under its category.


Editing a Ticket Type

If you need to make any changes to a Ticket Type, click the Edit button. 

From here, you can rename your Ticket Type, change its description, make it inactive, and change which delivery methods are available.

To change a Web Ticket Type to a Normal Ticket Type (or vice versa), click the To normal or To web buttons.

TIP: If you're changing a Normal Ticket Type that's currently locked to only be sold by Sales Administrators, you'll need to click the padlock icon to unlock it before changing it to a Web Ticket Type.


Ticket Type Attributes

REMINDER: before adding Attributes to your Ticket Types, you'll first need to create your Ticket Type Attributes. Follow the steps in the Attributes guide to do this first.

Attributes can be added to your Ticket Types to be used in reports and be added to  your Ticket design using the Ticket Design Tool.

An example of how you might use an Attribute would be to create a Ticket Type Attribute called "Reporting Name", and use that to set Attribute values against Ticket Types called "Adult", “Comp”, "18+". You could use this in situations where you might want to group a number of Ticket Types for reporting.

  • To add Attributes to a Ticket Type, click the Attributes button. 
  • Select the Attribute you’d like to attach to your TIcket Type from the list available.



Web availability

Here you can set global rules that define when specific delivery methods become unavailable for your Web Ticket Types:



To make changes, start by clicking the Edit button.

Each column refers to a delivery method: COBO/ Will Call, Post, and Print

In the corresponding column, you can set exactly how long before an Event's start time someone can book online and choose that particular delivery method.

For example, you might make postal delivery unavailable three days before an Event's start date to ensure adequate time to post tickets.

Checking the Suppress if possible check box for any delivery method will make it unavailable if an alternative is available. 

For example, you might choose to suppress postal delivery if Print at Home delivery is available. For more details, read How to Suppress COBO / Will Call as a Delivery Method.

You can also select which delivery method is always available, between COBO / Will Call and postal. 


Further reading

Once you've created your Ticket Types, you might want to check out the following articles for further reading.

If you have any questions about Ticket Types, please don't hesitate to get in touch with the Spektrix Support team.