FAQs - Am I on the Right Plan?

Harry Brett-Jones
Harry Brett-Jones
  • Updated

Please note, this article is specific to U.K./I.E.-based organisations. For queries about North American plans, please contact the US Support team.

Our Software as a Service (SaaS) model means that we look after everything you need, charging a single service fee based on the annual sales processed through Spektrix. We have a variety of payment plans, depending on the size of your organisation, and we always want to be sure you’re never paying more than you need to be.

When we first draw up a contract we identify which plan is most appropriate, based on your organisation’s revenue and the number of items you sell per year. If you think your business’s circumstances have changed from when you first signed your contract with us, please don’t hesitate to get in touch and we can discuss your pricing in more detail.

All of our plans include:

  • Unlimited support and training.
  • Unlimited users.
  • Unlimited, regular upgrades.
  • Unlimited custom reports.
  • Data migration from your old system to Spektrix.
  • A dedicated project manager.
  • All IT maintenance and backups.
  • All payment processing charges.
  • A range of third-party integrations (including dotmailer, payment service providers and postcode lookup).
  • Access to our wide range of regular events.

Some clients who have been with us for longer are on older plans which are unique to each client.

We regularly monitor our users to spot when we can move them onto a better value plan. If you have any questions about your plan, then check out these FAQs.

What happens to our pricing plan if our sales go up or down?
If your sales fall below what you expected, we'll bill you for the minimum annual commitment. If your sales increase and you think that’s likely to continue, we’ll review your sales turnover with you every 12 months to check you're on the best value model. Depending on your price plan, you might be billed separately for usage of dotmailer and, as appropriate, the Opportunities Interface.

Can I have discounted pricing?
We don’t offer discounts, sorry. We want to make sure our pricing is as simple and transparent as possible, and we don’t ever want to jeopardise our ability to re-invest in the system. However, we do want to make sure you’re on the right plan so please do get in touch if you’d like to check whether there’s a more advantageous plan available for you.

If I start selling tickets for a gala that are £1500 a pop, will I be unfairly charged?
All of our plans, including those which may be unique to clients who have been with us for a bit longer, are designed to ensure the charges applied are appropriate to your organisation. If you are planning to process a larger number of high value tickets, donations or memberships than you have done previously, it may be worth moving reviewing your pricing as some of our plans include a per item charging cap. This means we cap the value of any item on which we apply our service charge. 

Why do you bill us monthly?
Billing on a monthly basis allows us to make sure that it’s proportional with your cash flow, although it’s worth pointing out that the monthly fee will be slightly higher or lower depending upon how much revenue is put through the system each month, which is designed to fit with your cash flow.

We recognise that some organisations might prefer to work differently, however, and we are always happy to invoice you for your annual minimum commitment annally up front. If you’re interested in switching to this invoicing method, please get in touch with the Spektrix Support team. Please bear in mind, as well, that this might still mean we’d charge you for any overage throughout the year.

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If you have questions about any of the other services offered by Spektrix you can find FAQs on various topics below:

How Do I Understand My Invoicing Report?
Moving to SagePay
Setting Up Dotmailer
Setting Up Fundraising

If you would like to discuss any of this further, please don't hesitate to get in touch with the Support team.

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