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Setting Up an Ingenico Lane 3600 (US Only)

Jessica Abejar
Jessica Abejar
  • Updated

To take in-person card payments, you’ll need one or more Chip Readers (also known as PIN Pads, Chip & PIN machines, card machines or PDQs. For Spektrix users in the US who use Worldpay as their payment service provider / payment gateway, Spektrix Integrates with the Ingenico Lane 3600 chip reader.

Spektrix integrates with the Ingenico Lane 3600. Chip readers / PIN Pads require setting up and configuring before they can be used. This article guides you through an installation step by step.

The Ingenico Lane supports Chip Cards and Tap to Pay.

TIP: The Ingenico Lane 3600 is only available for US Clients who use Worldpay as their Payment Gateway.

 

Getting Started

To install and set up your chip reader, you'll need:

  • Administrator permissions on your PC or a member of your IT team
  • An up to date version of the Spektrix Box Office App

WARNING: Mistakes during installation can be time-consuming to rectify. Even if you’ve installed a Chip Reader before, please follow this article closely, observing any changes to the process since your last installation.

If you have not yet installed the Box Office App on your computer, please read our article Installing the Spektrix Box Office App.

When you're ready to install your Chip Reader, follow these steps:

  1. Update the Box Office App
  2. Change System Configurations
  3. Install the USB Device Driver
  4. Unbox the chip reader and connect your device
  5. Locate the chip reader in the Device Manager
  6. Set up the triPOS software
  7. Modify the triPOS software
  8. Install multiple chip readers
  9. Register the chip reader with the Box Office App
  10. Select the chip reader in your Spektrix System
  11. Test a payment

 

Updating the Box Office App

Make sure you have the latest version of our Box Office App as follows:

  1. Right click the Box Office App icon in the system tray
  2. Click Check for Updates:

Checking for updates in the Box Office App.

 

Change System Configurations

Before you continue the installation process, contact our Support Team. Our team will need to change some settings in your system.

Let us know when you have installed and updated the Box Office App, and before you connect your chip reader. Our team will then set up the following features in Spektrix for you:

  • Chip refunds
  • Your chip reader Payment Gateway
  • Chip Reader receipts
  • Manual card entry

Once our team has confirmed that these System Configurations are complete, you can continue with the installation. There is no further need to contact Support to complete the installation.

Next, install the USB Drivers for your device.

 

Installing the USB Device Driver

Once our Support team has confirmed your system configurations are correct, download the USB Device Driver.

To download the USB Device Driver, follow these steps:

  1. Download the USB Device Driver from the Ingenico Lane 3600 section of our Software and Driver Downloads article.

     

  2. The ZIP folder will download to your computer (usually your downloads folder).

     

  3. Open and run the file IngenicoUSBDrivers_3.36_setup_SIGNED.exe.

Once the USB Device Driver is installed. You'll unbox your chip reader and connect the device.

 

Unboxing the Chip Reader

To connect your Ingenico Lane 3600, follow these steps:

  1. Take the chip reader and cables out of the box.
  2. Find the long cable ending in a USB connector.
  3. Connect the opposite end of this USB cable into the back of the chip reader.
  4. Insert the USB cable into a USB port on your computer.
  5. On the USB cable, you will see another short connector. Attach this to the power lead.
  6. Connect the device to a power source.

TIP: You may need a small Phillips head (crosshead) screwdriver in order to connect the cable on some devices.

After you've connected your device, you'll locate the chip reader in the Device Manager.

 

Locating the Chip Reader in the Device Manager

To locate the chip reader in Device Manager, follow these steps:

  1. Open the Device Manager on your computer. From the Windows Start menu, type and select "Device Manager":

    The Device Manager icon.

    TIP: You may see a message pop up asking "Do you want to allow this app to make changes to your device?". If this happens, click Yes.

  2. In Device Manager, scroll down and click the > right arrow symbol to expand Ports:

    Ports (COM & LPT) in the Device Manager.

  3. Look for the chip reader. It may be labelled as Ingenico Lane 3600 (COM#). Take note of the COM port number.
  4. Next, make note of the Baud rate, measured in bits per second. Right-click on your chip reader in the list and select Properties. Click the Port Settings tab and make note of the Bits per second:

    baudrate.png

We'll use the com port number and baud rate for the triPOS software. Next, we'll set up the triPOS software.

 

Setting up the triPOS software

Once you've installed the driver and connected your chip reader, you'll need to configure the device to work with Worldpay.

You’ll need to complete the following:

 

Installing the triPOS software

Click the box below for instructions on installing the triPOS software.

  • This section explains how to download and install the latest triPOS Software.

    1. Download the triPOS Software for the Ingenico Lane 3600 from our Software and Driver Downloads article. Unzip the folder. The file you need will have triPOS Setup.exe in the name.

       

    2. Double click the file to start the installation process. You’ll see a triPOS Setup window appear.

       

    3. Tick the checkbox "I agree to the license terms and conditions":

      triPOS terms and conditions.

       

    4. Click Install.

       

    The installation process will now begin. After installation, do not close the triPOS windows. Instead, continue immediately to the next section on how to enter the Configuration information.

 

Configuring the triPOS software

Click the box below for instructions on configuring the triPOS software.

  • This section explains how to enter the Configuration information for your Ingenico Lane 3600.

    1. Once you've installed the triPOS software, click Next to continue the setup process:

      Beginning configuring the triPOS software.

    2. Move through each section, clicking Next until you reach the Configuration Information window:

      Adding Configuration Information to the triPOS software.

    3. In the Configuration Information window, complete each of these fields:
      • Acceptor ID (Merchant ID)
      • Account ID
      • Account Token

      You can find these details in your Worldpay Account. Go to Worldpay > Self Service > Express Credentials.

      Once you have completed all three fields, click Next.

    4. Click Install to continue the installation process.

      Clicking install.

    5. In a few moments, you should see the following message indicating that the installation has completed:

      Installation completed.

      Select Finish.

    Your device will now update. After two to three minutes, the screen on your device should read ‘WELCOME!’.

 

Modifying the triPOS service

After installing and configuring the triPOS software, you'll need to modify the triPOS.config file. This file contains settings for your chip reader.

TIP: To view and edit the triPOS.config file, you’ll need a text editor/source code editor.

If you don’t already have an editor, we recommend downloading Notepad++ here before continuing.

Click the box below for instructions on how to modify the triPOS.config file.

  • Read this section for help modifying the triPOS.config file. This file contains the settings for your chip reader so it’s important that you update it correctly.

    You'll find the triPos service and config file in one of the following folders:

    • C:\Program Files (x86)\Vantiv\triPOS Service” (64 bit PCs)
    • C:\Program Files\Vantiv\triPOS Service” (32 bit PCs)

    TIP: You can check whether your computer is 32 or 64 bit here

    To modify the triPOS.config file, first, open the triPOS.config file using Notepad++. To do this, locate the file, right-click on it, select "open with" and then choose Notepad++ from the dropdown list.

    The triPOS.config file will contain a list of specific configurations for your chip reader. These send basic instructions to the device.

    You will often see the terms "true" (yes) and "false" (no) - these send basic instructions to the device. For example, if "testMode" is set to "true" (yes), this places the device in test mode. Changing this to "false'" (no) removes the device from test mode.

    For each field, only amend text between the > and < symbols. For example, <Do Not Edit>edit here</Do Not Edit>

    WARNING: Only change the fields listed below; changing any other fields may cause your chip reader to malfunction. 

    <testMode>true</testMode> replace true with false
    <pinPadIdleMessage>Welcome to YourCompany</pinPadIdleMessage> replace YourCompany with your company name
    <allowPartialApprovals>true</allowPartialApprovals> replace true with false
    <isDebitSupported>true</isDebitSupported> replace true with false
    <isGiftSupported>true</isGiftSupported> replace true with false
    <isEmvSupported>false</isEmvSupported> replace false with true

    <isManualEntryAllowed>true</isManualEntryAllowed>

    		 ensure this is set to true
    <isCscSupported>false</isCscSupported> replace false with true
    <creditAvsEntryCondition>Keyed<creditAvsEntryCondition> ensure this is set to Keyed
    <driver>Null</driver> replace Null with IngenicoUpp (see tip below)

    TIP: You may see <driver> in several places within the file. You should only change the one under terminalType, with IngenicoUpp listed above it, as follows:

    Updating the triPOS.config file.

    <comPort>COM9999</comPort> replace COM9999 with the COM Port you noted earlier in the installation process. You can find this again in Device Manager under Ports (COM and LPT).
    <baudRate>57600</baudRate> replace 57600 with the value found in the Device Manager (as retrieved in Locating the Chip Reader in the Device Manager)
    <message>Welcome!</message> This will appear on your chip reader between transactions. You can change this to anything you like, or keep it as ‘Welcome!’
    <transactionAmountLimit>10</transactionAmountLimit> replace 10 with 100000.

    WARNING: Before you save the file, there are two more fields you must check to make sure they match your Worldpay settings. These must match for payments to go through. They are shown below:

    <terminalId>0000009999</terminalId> replace 0000009999 with your Terminal ID.
    The Terminal ID is connected to your payment service provider. Make sure this number matches the unique Terminal ID found in your Worldpay settings.
    <serialLane description="NULL PIN pad" laneId="9999"> Make sure that laneId is set to 9999. This number will need to match the number in the Spektrix Box Office App.

    TIP: If your organization uses more than one chip reader, you'll need to change the laneId number for any subsequent installations. See Installing multiple Chip Readers for more information.

    Once you’ve checked that all your triPOS.config file settings match the above examples, save the file. 

    Your device will now update again. During the update, the screen on your device will appear to reset. The process usually takes two to three minutes.

    TIP: If the device doesn’t automatically update, hold down the yellow button and the ".,#*" key on the Chip Reader for 5-10 seconds to force a restart.

Once you've modified the triPOS.config file, continue to Registering your Chip Reader. 

If your organization uses more than one chip reader, please also read Installing multiple Chip Readers.

 

Installing multiple Chip Readers

If your organization uses multiple chip readers, you will need to make an additional change during installation.

REMINDER: If you're installing multiple chip readers, you'll need a different PC for each chip reader.

This is to ensure that payments made on different devices at the same time, do not conflict:

  1. In the Modifying the triPOS service section above, click on the box titled important instructions on modifying the triPOS software, then find the section where laneId is "9999."

     

  2. Give each device a unique 4 digit laneId. Choose something identifiable for each chip reader (for example, 0001, 0002, etc.).

     

  3. Keep a note of each 4 digit laneId number. You will need to enter it when you register each device with the Box Office App.

     

  4. We recommend adding a physical label to each Chip Reader with both its unique laneId and the Terminal name you give it in the Box Office App.

     

 

Registering your Chip Reader

Next, you need to register the Ingenico Lane 3600 with the Box Office App.

First, open the Box Office App from your system tray.

Next, select the Chip & Pin Terminal tab.

Adding a Chip & Pin Terminal in the Box Office App.

TIP: The image above is for guidance only. You should enter details as follows:

  • Terminal type: Select Element (Vantiv)

     

  • Terminal name: Choose a unique name for this chip reader. You’ll see this when selecting it in Spektrix. If installing multiple chip readers, make sure to give each terminal a different name.

     

  • Merchant name: The name of your Merchant bank - this is the bank your organization uses (for example, Chase, Wells Fargo, Bank of America, etc.).

     

  • Address: Your organization’s address as associated with your Worldpay account - this will most likely be your organization’s physical address.

     

  • Lane ID: 9999 (or for multiple Ingenico Lane 3600 installations, the custom lane id for the device).

     

  • Config file path: The location on your computer where the triPOS.config file is stored. For example, C:\Program Files (x86)\Vantiv\triPOS Service.

     

  • Terminal Port: 8080.

     

Click OK to save these changes.

TIP: If you cannot see the OK button in the App, read My App has missing buttons in Troubleshooting the Spektrix Box Office App.

Your chip reader is now registered with the Box Office App. Next, select the device in Spektrix.

 

Selecting Chip Readers in Spektrix

Once the Chip Reader has been registered to the Box Office App, log into Spektrix. 

  1. Go to the Spektrix control panel and click Change Local Settings:

    Change local settings button.

  2. In the Select BoxOffice App window, select the chip reader you registered to the App from the Select Chip Terminal section:

    Selecting the Chip Terminal in Spektrix.

  3. Once you have selected the chip reader, click OK.

Your chip reader is now fully installed and configured and ready to make a test transaction.

 

Testing a payment

TIP: We recommend testing a transaction on all new Chip Readers before processing payments for customers.

Once you have completed all previous sections, go to the Spektrix control panel and navigate to the Sales Interface. Take a test payment as follows:

  1. Add an item to the basket (you can override the price to be $0.01)
  2. Select the Chip payment method
  3. Insert the payment card as instructed on the chip reader
  4. Confirm the payment as instructed on the chip reader

REMINDER: Once the test payment has completed, remember to refund the transaction.

Your chip reader is now fully set up and ready to use.

 

Further Reading

You can now take payments with your Ingenico Lane 3600 in Spektrix. You may also find these articles helpful: