All customers should be able to enjoy the same easy online booking journey. Making access seats available online can help your organisation welcome the widest possible range of audiences.
🥣Makes: Enable eligible customers to book access seats online
⏲️Cooking time: Prep 45 min | Cooking time 15 min
Outcomes 🤩
- Make access seats visible and available to purchase online
- Reduce the barrier to online bookings for access seats
Ingredients 🥕
- Lock Types - setting aside seats which can be accessed by certain segments of customers
- Lock overlays - assign locks to a seating plan
- Custom website messages - text that appears on the iframes during the purchase path
- Info overlay - extra detail about particular seats on reserved areas of your Seating Plans
- Bulk Instance Update tool - update multiple instances at once
Prep 🥄
- Create or edit an info overlay to include information about the accessible seats on your seating plan(s). For example you may add the information ‘best view of captions’ or ‘step free access’,‘close to an exit’.
- Set up Lock Types for your accessible seats
- Make sure they are set to active, available for website users, and choose a relevant icon to display online.
- For customer eligibility, use the tags you have already created with the recipe Capture Access Needs.
- Make sure they are set to active, available for website users, and choose a relevant icon to display online.
- Create or edit a Lock overlay to assign the locks to your seating plan.
Cook 🍳
- Update or bulk update your instances with the new info and lock overlays. You can skip this step if you edited existing info and lock overlays as they will be automatically updated.
- Add a custom website message that appears on the chooseats.aspx iframe to prompt your customers to login or create an account to book access seats. You can also link to their Nimbus Access card if you are based in the UK.
TIP: Once you have set up the lock and info overlays, make sure you apply them when you create new events and instances in the future.
Bon Appétit!
Once you've made your access seats available, eligible customers will be able to purchase tickets online.
Keep exploring our recipe box to fill your store cupboard with more ideas and insights on how to reach tomorrow's audiences.