A Privacy policy clearly laying out how you use your customers’ data is a fundamental part of any strategy founded on being transparent about your data processes. If you’ve got a great privacy policy, you’ll want to make sure it’s clearly visible to your customers - Spektrix allows you to do this by including a link to your privacy policy at various points during the online booking path.
In practice
If you would like to use this feature, you can add a line of custom text to the booking path on your website with a link to where you store your privacy policy online. Here’s an example of what it can look like:
This text will display at any point a customer enters their data into your website, so they can be sure how you’re using their data. All you need to do is decide the wording of the text you want to display and make sure your privacy policy is stored somewhere accessible on your website - turning this feature on doesn’t require any additional website development.
Setting up
You can set this up in the Settings Interface (so you’ll need the Settings Administrator user role) under Customers > Privacy Policy.
Note: you need to be using the new user interface for the Settings Interface to access these options. If you’re not using it already, when you first open the Settings Interface just click on the Control Panel icon and choose the Go to new Interface option.
Click Display the privacy policy to turn this on - the text you enter into the field below will then display online.
In the text field, add the information you want to show. You can use Wikitext to format this content which will then incorporate your existing website styling. If you’re unsure of what Wikitext to use, then please find a simple guide here.
Once you’ve finished editing the text, click Preview to see how it will appear on your website. If you’re happy with how the text displays and you’re ready to make it live, click the Save Configuration button and the text will be published immediately to your website.
How it displays
After you’ve published your privacy policy link, it will display online in various places, depending on whether you’re using the ‘classic’ checkout flow or the ‘express’ checkout. For more information on the express checkout please see this article.
Classic Checkout
The privacy policy will display in two places if you’re using the classic checkout flow:
Account Creation
When a customer is creating a new account, the text you’ve chosen will show at the top of the page throughout all steps whilst the customer is entering data.
Order Summary
For all orders, the privacy policy tet is shown in the Order Summary so that customers are able to see your privacy policy before confirming an order.
Express Checkout
The express checkout works differently to the classic checkout flow, so the text you add regarding your privacy policy will display in more places. Here’s where you will see it:
Start Checkout
When a customer begins the checkout they are asked to enter an email to check if they have an account, so the privacy policy text displays here.
Account Creation
When a customer is creating a new account, the privacy policy text will show at the top of the page throughout all steps while the customer is entering data.
Contact Preferences
Given the scrolling nature of the express checkout, customers may no longer be able to see the privacy policy text at the top of the page, so it is also displayed in the Contact Preferences section.
Order Summary
For all orders, the privacy policy text is shown in the Order Summary so that customers are able to see your privacy policy before confirming an order.
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If you need assistance setting this up, or have any further questions about displaying a link to your privacy policy one, please don’t hesitate to contact the Spektrix Support team.