User

Richard Bates

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Total activity 58
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Activity overview

Latest activity by Richard Bates

  • Richard Bates created an article,

    How To Access Spektrix

    Access to the Spektrix system doesn't require any software installed on your computer other than a web browser and an internet connection. In this article we'll take you through everything you need...

    • Richard Bates
    • Updated
    • 1 follower
    • 0 comments
    • -4 votes
  • Richard Bates created an article,

    FAQs - Issues for Online Customers Booking With Safari

    [UPDATED January 2020: issue with version 13.0.4 of Safari which requires the Custom Domain solution to resolve] [UPDATED October 2019: click here for details of a new solution to the cookies issue...

    • Richard Bates
    • Updated
    • 1 follower
    • 0 comments
    • 5 votes
  • Richard Bates created an article,

    Further Information about Data Protection in your Agreement

    Your agreement with Spektrix includes information about how we handle customer data to comply with data protection regulations. This article provides further information about some of the terms inc...

    • Richard Bates
    • Updated
    • 2 followers
    • 0 comments
    • -1 votes
  • Richard Bates created an article,

    Changes to Your Spektrix Agreement Regarding Data Processing

    We at Spektrix are committed to preserving the confidentiality and integrity of all the information we hold and have made changes to our terms and conditions to meet new data protection requirement...

    • Richard Bates
    • Updated
    • 1 follower
    • 0 comments
    • 3 votes
  • Richard Bates created an article,

    Recovered Transactions

    If you ever leave a transaction half way through and then log out of Spektrix or close your browser, when you log back in you are presented with the option of recovering the unconfirmed transaction...

    • Richard Bates
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote
  • Richard Bates created an article,

    Agent Commissions

    What is it? Agent Commissions allow you to set up a commission inside the ticket price that is retained by a third party ticketing agent.  For example, you might outsource an allocation of a musica...

    • Richard Bates
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote
  • Richard Bates created an article,

    Seat Attributes

    What is it? Seat Attributes allow you to set extra information against individual seats. These can then be used in reporting or ticket designs. The most common use of these is to set a Door or Entr...

    • Richard Bates
    • Updated
    • 1 follower
    • 1 comment
    • 1 vote
  • Richard Bates created an article,

    Soft Crediting Orders

    This article is part of the Release 36 release notes - click here to return to the index.   What is it? Soft Credits allow you to assign a donation to one or more other records, other than the m...

    • Richard Bates
    • Updated
    • 1 follower
    • 1 comment
    • 2 votes
  • Richard Bates commented,
    1. Sell items and fulfill Orders
    2. Selling and Printing Items
    3. Performing a Return and Refund

    Hi Rebecca   In these cases, you'd need to return the original ticket and repurchase it at the new price (which you could override to if necessary). You could then refund the difference to the cu...