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Dave Carr

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Articles

Recent activity by Dave Carr

  • Spektrix Payments Chargebacks

    This article is about Chargebacks in Spektrix Payments. In this article we’ll explain what a Chargeback is and the reasons why Chargebacks may occur. We’ll also provide information on how to handle...

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  • Spektrix Payments Dispute Process

    In this article you’ll learn about the Dispute Process in Spektrix Payments. This article is for users of Spektrix Payments powered by Adyen.   What is a Dispute? A Dispute occurs when a cardholder...

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  • Redeeming Gift Vouchers

    Once a Gift Voucher has been sold in Spektrix, a printed or email Gift Voucher is issued, containing a unique Gift Voucher code. The Gift Voucher can be redeemed by entering the Gift Voucher code i...

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  • Searching for Gift Vouchers

    Each Gift Voucher you sell has a unique code. This code is entered either through the Sales Interface, or Online when the Gift Voucher is redeemed. If you want to track the history of a Gift Vouche...

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  • Selling Gift Vouchers

    Once Gift Vouchers (also known as gift certificates, gift cards or e-voucher) have been set up in Spektrix, you’ll be able to sell them using the Sales Interface and online through your website. Ea...

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  • Organising Discounts Using Offer Priority Groups

    Although multiple Offers can apply to a Basket in Spektrix, each ticket can only have one Offer applied to it. If more than one Offer is available across a Basket, Spektrix will first apply the Off...

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  • Searching for Events

    In the Sales Interface, you can search for Events using the Event search function. You can search by information such as event name, date, Attribute or other details.    Navigating to the Sales Int...

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  • Searching for Customers

    You can use the Customer Search function in Spektrix to find customers using their name or other details. In this article, we’ll show you how to do a basic and advanced search for Customers in the ...

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  • Ordering Ticket Stock

    When printing tickets, receipts or address slips, you'll need to use thermal tickets with your Stimare or BOCA ticket printer. Thermal tickets work by heating the surface of the ticket rather than ...

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  • Choosing a Sales Channel

    Each transaction you perform in Spektrix requires you to choose a Sales Channel. In this article we’ll explain what a Sales Channel is, where to find them and how to use them. You’ll also find info...

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