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Dave Carr

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Articles

Recent activity by Dave Carr

  • Mailing Categories and Fulfilment Methods

    This article is about how to create and manage Mailing Categories and Fulfilment Methods in Spektrix. You’ll also find information on how to segment in Customer Lists based on the types of Mailings...

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  • Improving System Email Delivery

    In this article we’ll explain how to improve the delivery of your system generated emails. System emails consist of Order Confirmation, Print at Home/E-Ticket, Gift Vouchers, Password Reset, New Ac...

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  • Accessing Spektrix with Restricted Internet Access

    If you cannot access Spektrix, or take card payments, it may be due to internet access restrictions implemented by your organisation. To solve this problem you can add Spektrix to your list of appr...

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  • Mixed Payments

    In this article we’ll explain what Mixed Payments are, why they occur and how to view Orders containing Mixed Payments.   What is a Mixed Payment? A Mixed Payment can occur as a result of: Differe...

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  • Address Verification (AVS) and Card Verification checks (CV2)

    This article is about Address Verification Service (AVS) and Card Verification checks (CV2). You’ll also find information on declined payments and how to change your AVS and CV2 rules. What is the ...

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  • How to Set up Delivery Commissions

    In this article we'll explain Delivery Commissions and guide you through setting up Delivery Commissions and Waive Criteria. You'll also find information on Overriding Delivery Commission in the Ba...

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  • Zapier and Spektrix

    In this article, we’ll explain what Zapier is, considerations to make before using Zapier and how to get started. You’ll also find information on setting up Spektrix to work with Zapier and links t...

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  • Managing Account Credit in Spektrix

    In this article, we’ll explain what Account Credit is and how to manage it. You’ll find information on Reporting on Account Credit, as well as links to other helpful resources. What is Account Cred...

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  • Spektrix Payments: Investigating Card Transactions

    In this article, we’ll guide you through investigating payment discrepancies and how to check if a customer has been charged. You’ll also find information on searching for payments, reasons why a p...

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  • Introduction to Spektrix Payments

    Every organisation that uses Spektrix and takes card payments in person or over the phone will need a Payment Service Provider, a Merchant Bank and a Payment Gateway.Before we explain Spektrix Paym...

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