PIN Pads (also known as Chip & PIN machines or PEDs/peds) are devices that enable you to take payment by Credit and Debit Card in the box office.
This article offers an overview of how PIN Pads work with Spektrix and helps you purchase them for your organisation.
Finally, you’ll find links to Support Centre articles to help you set up, install and configure PIN Pads, as well as information on where to look for troubleshooting help.
This article is for users in the UK and Ireland who use Opayo.
Users in other regions who use different payment solutions should read the following articles:
- Spektrix Payments (all regions): Read Introduction to V400c and V400m Spektrix Payments Terminals
- Users in the US who use Worldpay, Moneris or Authorize.net: Read Ordering a Chip Reader (US only)
- Users in Canada: Users in Canada who currently don’t use Chip Readers but would like to implement an in person payments solution should read Introduction to Spektrix Payments
How PIN Pads work with Spektrix
Pinpads and Payment Terminals connect to Spektrix using different methods depending on whether you're using Spektrix Payments or Opayo
Spektrix Payments
Spektrix Payments is a cloud based solution which means no hardware installation is required. The V400m and V400C plus Payment Terminals connect wirelessly to your Spektrix system without using the Box Office App.
Opayo
Users of Opayo will use PIN Pads which connect to Spektrix through the Spektrix Box Office App. The Box Office App is a piece of software which allows Spektrix to communicate with hardware such as Chip Readers and Ticket Printers.
You’ll need to install the Box Office App on every PC to which you plan to connect a PIN Pad.
Spektrix only works with integrated PIN Pads. These differ from some PIN Pads you might use elsewhere in your organisation.
Integrated payments are processed directly through Spektrix and sent to your MyOpayo portal (formerly MySagePay). These are then forwarded automatically to your merchant bank account. This differs from other payment methods (e.g. cash, cheque, BACS etc) which are not integrated and are processed outside of Spektrix.
In practical terms, this means that you need to use a specific type of PIN Pad with Spektrix.
Spektrix currently integrates with the Verifone P400 and VX820 PIN Pad models using Opayo (formerly SagePay) as the Payment Service Provider (PSP).
WARNING: You can still use the Verifone VX820 PIN Pad, however it is no longer available to purchase. It will cease to be PCI compliant on the 31st May 2025. To remain PCI compliant you must stop using the VX820 and replace them with the Verifone P400.
How to order a PIN Pad
Spektrix uses the Verifone P400 integrated PIN Pad, provided by Opayo (formerly Sagepay).
For more information on the Verifone P400, including how to order these PIN Pads, read Ordering a PIN Pad (UK and Ireland).
How to set up a Payment Terminal / PIN Pad
PIN Pads need to be set up and configured before they can be used to take payments. This involves downloading and installing software to each PC to which you’ll connect your PIN Pad.
For full details of how to set up a V400c Plus, V400m, P400 or VX820, including where to find the required software, read the following articles:
- Setting Up a V400c Plus and V400m Spektrix Payments Terminal
- Setting Up a Verifone P400 PIN Pad (UK and Ireland)
- Setting Up a Verifone VX820 PIN Pad (UK and Ireland)
Troubleshooting PIN Pads
If you encounter any difficulty setting up or using your PIN Pad, you’ll find help in the following articles:
- Troubleshooting a Verifone P400 PIN Pad (UK and Ireland)
- Troubleshooting a VX820 PIN Pad (UK and Ireland)
Further information
You may find these other hardware articles helpful:
- Introduction to Hardware
- Introduction to the Spektrix Box Office App
- Installing the Spektrix Box Office App
- Setting Up a Verifone P400 PIN Pad (UK and Ireland)
- Troubleshooting a Verifone P400 PIN Pad (UK and Ireland)
- Setting Up a Verifone VX820 PIN Pad (UK and Ireland)
- Troubleshooting a Verifone VX820 PIN Pad (UK and Ireland)