When going live with Spektrix Payments, you'll receive need one or more Payment Terminals (also known as PIN Pads, Chip & PIN machines, Chip Readers or PEDs/peds).
This article is for users who use Spektrix Payments in all regions and accept payment by credit or debit card. In this article you'll find information on the Verifone V400c Plus, V400m and Castles S1F2 Payment Terminal and how to order one.
Users who use different payment solutions should refer to the following articles:
- Opayo: Ordering a PIN Pad (UK and Ireland)
- Worldpay (US only): Ordering a Chip Reader (US only)
Users in Canada who currently don’t use Chip Readers but would like to implement an in person payments solution should read Introduction to Spektrix Payments
Which Payment Terminals can I order?
Spektrix will supply the following payment terminals:
- Castles S1F2 Payment Terminal: New Spektrix Payments Users:
- Verifone V400c Plus or V400m: Existing Spektrix Payments Users
Verifone V400c Plus and V400m (existing Spektrix Payments users)
Features of the Castles S1F2 Payment Terminal include:
- Compliant with PCI (Payment Card Industry) and E2EE (End-to-End Encryption) for enhanced security
- Accepts both Chip and PIN/Chip and Contactless/Tap to Pay
- Touchscreen
- Built-in receipt printer
The V400c Plus and V400m are supplied with the following:
- Power adapter
- 4G SIM card (pre-installed)
- Battery (V400m only) (pre-installed)
- Quick installation guide
The V400c Plus and V400m payment terminals fully integrate with Spektrix. This means that any payments taken are processed within Spektrix and sent to your business bank account.
We have limited stock of the V400c Plus and V400m payment terminals. Existing Spektrix Payments users will receive either of these models (depending on existing use) until stock runs out.
Once stock runs out, the Castles S1F2 will be available to order for existing Spektrix Payments users. It isn't possible to replace or exchange the V400c Plus and V400m with the Castles S1F2 payment terminal.
Read the Fair Use Policy for more information.
TIP: Spektrix will support the V400c Plus and V400m until 31st December 2029. After this time they will cease to be PCI compliant.
Castles S1F2 Payment Terminal
Spektrix offers the Castles S1F2 for use with Spektrix Payments:
Features of the Castles S1F2 Payment Terminal include:
- Compliant with PCI (Payment Card Industry) and E2EE (End-to-End Encryption) for enhanced security
- Accepts both Chip and PIN/Chip and Contactless/Tap to Pay
- Touchscreen
- Wireless connectivity for indoor and outdoor events.
- Built-in receipt printer
The Castles S1F2 is supplied with the following:
- Power adapter
- USB charging cable
- 4G SIM card (pre-installed)
- Battery (pre-installed)
- 20 Receipt rolls (initial order only when onboarding to Spektrix Payments)
- Quick installation guide
The Castle S1F2 Payment Terminals fully integrates with Spektrix. This means that any payments taken are processed within Spektrix and sent to your business bank account.
TIP: It isn’t possible to use the S1F2 terminal in standalone mode. All card payments must be initiated through Spektrix
Ordering a Payment Terminal
To order a Spektrix Payments terminal contact Spektrix Support. Please have the following information ready:
- Your Contact Name
- Your Delivery Address
- Your Contact Email
- Your Contact Telephone Number
- The number of required payment terminals
TIP: Spektrix will supply the Payment Terminals free of charge. This is subject to a Fair Use Policy. Read the Fair Use Policy for more information.
Ordering Receipt Rolls
The Payment Terminals will come supplied with 20 receipt rolls. You'll need to source additional receipt rolls.
Take a look at Ordering Receipt Rolls for links to online suppliers.
Setting up your Payment Terminal
Once you receive your Payment Terminal, the next step is to set up the device.
For more information on setting up the device, read these articles:
- Introduction to Spektrix Payments Terminals
- Setting up a Castles S1F2 Spektrix Payments Terminal
- Setting up a V400c Plus and V400m Spektrix Payments Terminal
Further Reading
To learn more about hardware, visit the Set up and troubleshoot hardware section of the Support Centre.