Accessing Spektrix with Restricted Internet Access

Dave Carr
Dave Carr
  • Updated

This article will guide you through the steps needed to let Users with restricted Internet access Spektrix. We’ll give you information on authorising Internet access by Fully Qualified Domain Name (preferred) and IP address (not recommended).

Spektrix is a cloud based solution and requires Internet access. If your organisation restricts Internet access, or only allows access to certain IP addresses, this could prevent you from accessing Spektrix.

 

What do I need to do?

If you restrict Internet access within your organisation to only authorised sites, you’ll need to make some exceptions to let your Users access Spektrix. 

You can make these exceptions using the following methods:

 

Authorising using Fully Qualified Domain Name (FQDN)

Ask your IT team to authorise the addresses below. This ensures that your system and all its features function correctly.

  • system.spektrix.com The main Spektrix system
    api.system.spektrix.com The Spektrix API

    *.service.signalr.net and boxoffice.spektrix.com on port 443 (preferred method)


    If you’re unable to use the above, use pod1-prod-boxoffice-app-signalr-62084.service.signalr.net
    The Box Office App
    pay.spektrix.com Card Payments through the Phone Channel
    app.getbeamer.com Announcements under the “What’s New” notification on the Support Centre and in your Spektrix system
    zdassets.com Browse Support Centre Articles and log Support Tickets from within your Spektrix system

 

Authorising by IP address

If you have to authorise using IP addresses, you’ll need to ask your IT team to add IP address exceptions. This ensures that your system and all its features function correctly.

  • 104.19.212.26 and 104.19.211.26 The main Spektrix system
    104.16.235.68 and 104.16.236.68 The Spektrix API

    *.service.signalr.net and boxoffice.spektrix.com on port 443 (preferred method)


    If you’re unable to use the above, use pod1-prod-boxoffice-app-signalr-62084.service.signalr.net

    The Box Office App

     

    No IP address available. You’ll need to authorise using FQDN.

    20.82.82.174 Card Payments through the Phone Channel
    app.getbeamer.com No IP address available as this isn’t under our control. You’ll need to authorise using FQDN.
    zdassets.com No IP address available as this isn’t under our control. You’ll need to authorise using FQDN.

    REMINDER: Our IP addresses are not fixed, and change dynamically. We won’t be able to notify you of any changes to our IP addresses. This may result in the unavailability of parts of your Spektrix system.

    While you can authorise using IP addresses, we always recommend authorising by FQDN.

    Click here to find the latest range of Microsoft SignalR addresses. Download the JSON file and search for the IP Range under the name AzureSignalR.WestEurope. (our Box Office App).


    Click here to view the range of addresses documented by Cloudflare. These are in Classless Inter-Domain Routing (CIDR) format.

This article should give you information on the changes you need to make to access Spektrix from a network where internet access is restricted.

To learn more about Spektrix, visit the Navigate Spektrix category of the Support Centre.