Web Accessibility Statements

Billy Fluck
Billy Fluck
  • Updated

You may want (or potentially be required) to publish information for your website users with access needs in order to help them navigate your website and convey your commitment to web accessibility. One way to do that is by publishing a Web Accessibility Statement, as recommended by the Web Accessibility Initiative and other organisations promoting web accessibility.

Based on advice from the Web Accessibility Initiative,accessibility statements should contain at least the following:

  • A commitment to accessibility for people with disabilities
  • The accessibility standard applied, such as WCAG 2.1
  • Contact information in case users encounter problems

It’s also advisable to include the following information:

  • Any known limitations, to avoid frustration of your users
  • Measures taken by your organisation to ensure accessibility
  • Technical prerequisites, such as supported web browsers
  • Environments in which the content has been tested to work
  • References to applicable national or local laws and policies

For more information on Web Accessibility Statements we recommend these resources:

At Spektrix we have undertaken an accessibility audit of our iframes in order to assess and ultimately improve the accessibility of our tools, and to provide you with the information you need for an accessibility statement of your own.

The Spektrix iframes are only one area of your website, and we strongly recommend you undertake an accessibility audit of the entire site. To aid you in this, we’re providing our own accessibility statement for the Spektrix iframes.

Spektrix Iframes Accessibility Statement - August 2019

We are committed to allowing the organisations we work with to make their websites accessible to the widest audience. This means working towards making sure that all customers can:

  • Perceive the information presented on the website through one of their senses
  • Perform the operations and navigation necessary to complete their task on the website
  • Understand the information as well as the operation of the website
  • Access the content with any assistive technology they rely on to use the Internet

We aim to meet the level AA of compliance with the Web Content Accessibility Guidelines (WCAG) 2.1.

Accessibility of our iframes
The accessibility audit we have conducted on our iframes has shown some current limitations. Users relying on assistive technology or navigating with a keyboard may have difficulties… with the following actions:

  • Selecting seats online using our Choose Seats iframe, as navigating a seating plan is difficult for keyboard-only and/or assistive technology users
  • Navigating between dates and performances as keyboard-only and/or assistive technology users are not able to use the date picker to navigate between performances for an event
  • Some labels, instructions and error messages are not clearly visible and navigable to users relying upon assistive technology

We are currently assessing improvements in these areas and will communicate updates when they are available.

Other accessibility considerations

  • Our PDF Print at home tickets are not readable by assistive technology

We recommend that you include all of the appropriate information in confirmation emails as well, which are readable for users relying upon assistive technology.


For additional information about how Spektrix can contribute towards the conversation about accessibility, please see our Introduction to Accessibility and Spektrix article.

If you have any further questions or would like to discuss anything in more detail, please don’t hesitate to get in touch with the Spektrix Support team.