Further Information about Data Protection in your Agreement

Dave Carr
Dave Carr
  • Updated

This article covers the data Sub-processors used at Spektrix. In this article you'll find a list of sub-processors and details of the data they process.

 

What is a Sub-Processor?

A sub-processor acts under the instruction of Spektrix to process data on our behalf. A sub-processor can be a business, a legal person, a public authority or an agency.

 

Which Sub-Processors do Spektrix use?

We've listed below the Spektrix data sub-processors as described in our Agreement with you. This list is updated as and when new data sub-processors are added and you will be notified via email.

The Spektrix Data Processing Addendum defines Personal Data as:

'Any information relating to an identified or identifiable natural person which is submitted by the Client in respect of the provision and use of the Services. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.'

To simplify your understanding of how we process different kinds of data, we have split this list into two categories, based on sub-processors who process:

  • Your End-Customer Data and data relating to your system Users to whom you have granted access to your Spektrix system.

     

  • Solely Data relating to system Users to whom you have granted access to your Spektrix system or are otherwise employees of your organisation, and/or visitors to our corporate websites. For example, our main website, the Support Centre and Integrate with Spektrix.

 

Customer Data and System User data

These data sub-processors are engaged primarily by Spektrix in order to deliver the core functionality of Spektrix’s Application Website and Application Program Interface. e.g. your Spektrix system and tools for integration into your website.

These sub-processors therefore process data relating to your customers. For example, Individual customers who purchase tickets, make a donation online, or via your box office, or otherwise engage with your organisation. These people are represented as Customer Records in your Spektrix system.

These sub-processors also process data relating to Users of your Spektrix system as described in the next section.

Name Description
Microsoft Azure We use Azure’s cloud computing and data centre services to host the Spektrix platform.
Mailgun Technologies The email service we use for sending system email messages to your customers, such as order confirmations and password reset requests.
Cloudflare, Inc Cloudflare Provide caching, load balancing and security services for the Spektrix infrastructure.
Loqate (part of the GBG group)

Loqate provides our postcode lookup service in the UK, and Eircode look up service in Ireland.

This enables you to quickly look up and fill in addresses for your customers online and in the Sales Interface.

Only Postcode and Eircode data is shared with Loqate, with no other personal data attached.

Sendsafely

An end-to-end encryption platform used to securely send and receive customer data files between Spektrix staff and users.

For example, during data migration from a previous system or when our Support Team are processing ongoing customer imports into Spektrix. Sendsafely is not used within the Spektrix Application.

Logz.io

We use Logz.io, a cloud-based log management platform to collect and process log data related to our operations.
For example, we may use this service to help monitor system health or to help investigate problems.

 

Data relating to solely System Users, Client Employees and/or Corporate Website Visitors

These data sub-processors process data that solely relates to natural persons who are configured as Users in your Spektrix system, your employees and/or our visitors to our corporate websites. For example, our main website, the Support Centre and Integrate with Spektrix.

Users can consist of employees in your organisation, employees of your web partners or any other user who is permitted to access and use our Software.

For more information on data processing of visitors to our corporate websites please see our Website Privacy Policy.

These sub-processors are typically used by our own employees in order to provide the Support Services or our own internal processes.

Customer data is not processed by these sub-processors.

Name Description
Hubspot HubSpot is our central CRM, powering our corporate website, social media and communications to current Spektrix users, partners and website visitors.
Hotjar Hotjar is integrated with HubSpot to provide website analytics, helping us continually develop the information and service we provide online.
Tableau (part of Salesforce) Analytics software for business intelligence. It enables us to collate and display data internally. We do not process customer Personal Data in Tableau
Formcrafts A form-building tool, used in conjunction with our other systems. Website visitors and email recipients will fill in these forms for Support requests and other enquiries.
Zendesk

Zendesk hosts our Support Centre and is the platform we use to send and receive emails and support phone calls ('support tickets') and as such processes user data.

We advise that customer data is not shared via this platform. Our team is trained to remove and redact any customer data that is sent to us via Zendesk.

SimpleSat SimpleSat is a customer feedback measurement tool. This integrates with Zendesk and sends users surveys after support tickets and other interactions.
Dialpad Dialpad provides the phone system for our main office phone lines.
Beamer Beamer is a communications platform that enables us to add up-to-date news and information to the services we offer.
Google We use Google Workspace for our corporate emails and other tools such as Google Drive. User data is processed on Google Drive, for example in collecting lists of users who attend a User Event.
Zapier

Zapier is a web automation tool that connects web apps and services to automate workflows. We use it to connect User Data from our system to other internal tools, such as Hubspot.

If you use our Spektrix App on the Zapier platform to process customer data, this would be a direct Processor relationship between yourself and Zapier. This is not covered as a Spektrix sub-processor.
Zerobounce

Zerobounce is a tool to validate email addresses, ensuring we have accurate, up-to-date data in our database.

We'll use Zerobounce to verify and clean existing and new email addresses in our database of Spektrix users and sector contacts.

Associ8

Associ8 is a tool to help automate association between our contacts and our companies within our own database.

This will help us to continue to build an enriched and informed database of Spektrix users and sector contacts

 

Further Reading

To learn more about Spektrix, visit the Working with us section of the Support Centre.