This article covers the data Sub-processors used at Spektrix. In this article you'll find a list of sub-processors and details of the data they process.
What is a Sub-Processor?
A sub-processor acts under the instruction of Spektrix to process data on our behalf. A sub-processor can be a business, a legal person, a public authority or an agency.
Which Sub-Processors do Spektrix use?
We've listed below the Spektrix data sub-processors as described in our Agreement with you. This list is updated as and when new data sub-processors are added and you will be notified via email.
The Spektrix Data Processing Addendum defines Personal Data as:
'Any information relating to an identified or identifiable natural person which is submitted by the Client in respect of the provision and use of the Services. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.'
List of Sub-Processors
These data sub-processors are engaged primarily by Spektrix in order to deliver the core functionality of Spektrix’s Application Website and Application Program Interface. e.g. your Spektrix system and tools for integration into your website.
These sub-processors therefore process data relating to your customers. For example, Individual customers who purchase tickets, make a donation online, or via your box office, or otherwise engage with your organisation. These people are represented as Customer Records in your Spektrix system.
| Name | Description |
| Microsoft Azure | We use Azure’s cloud computing and data centre services to host the Spektrix platform. |
| Mailgun Technologies | The email service we use for sending system email messages to your customers, such as order confirmations and password reset requests. |
| Cloudflare, Inc | Cloudflare Provide caching, load balancing and security services for the Spektrix infrastructure. |
| Loqate (part of the GBG group) |
Loqate provides our postcode lookup service in the UK, and Eircode look up service in Ireland. This enables you to quickly look up and fill in addresses for your customers online and in the Sales Interface. Only Postcode and Eircode data is shared with Loqate, with no other personal data attached. |
| Sendsafely |
An end-to-end encryption platform used to securely send and receive customer data files between Spektrix staff and users. For example, during data migration from a previous system or when our Support Team are processing ongoing customer imports into Spektrix. Sendsafely is not used within the Spektrix Application. |
| Logz.io | We use Logz.io, a cloud-based log management platform to collect and process log data related to our operations. For example, we may use this service to help monitor system health or to help investigate problems. |
| Zendesk |
Zendesk hosts our Support Centre and is the platform we use to send and receive emails and support phone calls ('support tickets') We advise that customer data is not shared via this platform. Our team is trained to remove and redact any customer data that is sent to us via Zendesk. Because occasionally data is sent to us unprompted, we include it here.
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| Spektrix Canada | Spektrix Canada provides support services to support the UK Spektrix team. |
Further Reading
To learn more about Spektrix, visit the Working with us section of the Support Centre.