This article will guide you through the process of setting up a BOCA ticket printer.
You will need:
- A PC running the latest version of the Spektrix Box Office App
- A BOCA ticket printer
- Ticket stock
- Administrator permissions on the PC you’re installing the printer
TIP: BOCA printers can only be installed on PCs with an Intel or AMD processor. PCs with an ARM processor are not supported.
To check your processor, follow the steps in How to check PC specs.
These are the steps to set up your BOCA printer:
- Connect a USB and power cable to the printer
- Install printer drivers on your PC
- Configure the printer to work with your ticket stock
- Load tickets into the printer
- Add the printer to the Box Office App
This article will guide you through steps 1 and 2. At the end of step 2, we'll guide you to the next article you’ll need to continue setting up your printer.
How do I connect a USB and power cable to my BOCA printer?
Before you begin the installation, you’ll need to connect the USB and power cables to your BOCA printer.
WARNING: Do not connect the printer to your PC until prompted.
The USB port and power input and location will differ depending on which BOCA printer you use.
To connect your printer
-
Insert the USB cable into the printer
REMINDER: Do not connect the printer to your PC until prompted to do so during installation.
- Insert the power cable into the printer and plug into mains/AC power
- Switch on the printer
Once you’ve completed these steps, proceed to installing the printer drivers.
Installing the BOCA printer drivers
To use a BOCA printer with your PC, you’ll need to install printer drivers. Printer drivers enable your PC to communicate with the printer.
To install printer drivers, follow the steps in the BOCA Windows Drive Installation Guide.
Within the guide you’ll find a link to the printer drivers in step 1.
If you experience any issues, or need further help with your printer installation, contact BOCA Support.
What’s next?
Once you’ve set up your printer and installed the printer drivers, the next step is to configure the printer to work with your ticket stock.
Follow the steps in the article Configuring a printer to work with your ticket stock.