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Dave Carr

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Articles

Recent activity by Dave Carr

  • Dotdigital Email Deliverability

    In this article, we’ll explain the concept of email deliverability in Dotdigital. You’ll also find information on where to find and how to improve Sender Reputation, troubleshooting email deliverab...

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  • Spektrix Payments: Topping Up your Adyen Reserve Balance

    When you process refunds on Spektrix Payments, this money is returned to the customer from the available funds ready for payout in your Adyen merchant account. If your merchant account doesn’t cont...

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  • Setting up a V400c Plus and V400m Spektrix Payments Terminal

    This article is for Spektrix Payments users in all regions who accept payments by credit or debit card. When taking in person Card payments, you’ll need one or more payment terminals (also known as...

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  • Ordering a Ticket Scanner (UK and Ireland)

    Scanning tickets enables you to manage capacity, attendance and access control. When scanning tickets you'll also be able to view customer information. For example, if a customer is a member or has...

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  • Selling Locked Seats

    In Spektrix, you can Lock specific Seats to hold them back from general sale. You can also make them available for certain Customers to purchase.In this article we’ll guide you through how to sell ...

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  • The Spektrix Ticket Converter

    In this article, we’ll guide you through the steps to set up the Ticket Converter and configure refund options. You’ll also find information on how to run the Ticket Converter Report, send a campai...

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    • 6 votes

  • Adding or Changing Merchant Numbers for use with Opayo

    In this article we’ll guide you through the process of adding or changing your Merchant Numbers (also known as Merchant Identification Numbers, or MID) for use with Opayo. We’ll explain what a Merc...

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  • Facilitated Orders in Spektrix

    A Facilitated Order (also known as an assisted booking) is where a customer can make a purchase on behalf of another customer. For example, an adult purchasing a ticket on behalf of a child, where ...

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  • Restricted Orders

    Spektrix is designed to let all Sales Users view every Order in your Spektrix system. However, there may be occasions where you want to restrict access to a particular Order, such as a large donati...

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  • The Customer Audit

    From the moment a Customer record is created in Spektrix, every change to that record is documented in the Customer Audit. Using the Customer Audit you can see who made changes to a Customer Record...

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    • 3 votes