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Rachael Norris

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Articles

Recent activity by Rachael Norris

  • System Emails

    Spektrix generates and sends a range of automated emails which are triggered by user or customer actions. These types of emails include e-ticket or voucher delivery, password reset emails and order...

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    • 5 votes

  • How to Request Help with Reports

    Reports can be used to view, visualise and extract data from your Spektrix system. This article is about how to get help with Reports and how to complete the report request form. We’ll take you thr...

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    • 9 votes

  • Introduction to Website Integrations

    You can use Spektrix to sell Tickets (and other items like Donations and Merchandise!) to customers on your website. This works by linking your website and Spektrix through what we call an integrat...

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  • Customer Imports

    You can import Customers into Spektrix using the Importer. This can be useful if you collect customer data outside of Spektrix in person, through a wifi system, or if you receive shared data which ...

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  • Spektrix Invoices

    Your organisation will receive invoices from Spektrix every month. In this article, we’ll cover the different types of invoices you might receive and how the charges are calculated. Types of Invoic...

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  • Managing Unsubscribes and Suppressions

    In this article, we’ll explain what Unsubscribes and Suppressions are and how to manage these actions across Spektrix and Dotdigital. We’ll also explain how you can help customers resubscribe to yo...

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  • How to set up a Levy

    In this article, we’ll explain how to set up and use the Levy feature in Spektrix. We’ll also share how to add a Levy to a Ticket Type and Event Instance, along with insights into handling Levies i...

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    • 1 follower
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  • The Email Campaign Report

    The Email Campaign Report in Dotdigital can be used to analyse the success of your Email Campaigns.This article explains how to run and understand the Email Campaign Report and what is available ad...

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  • System Email Templates

    In this article, we’ll explain how to edit your System Emails using HTML templates.Before starting, you should be familiar with:System Emails What are HTML Templates?HTML (Hypertext Markup Language...

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  • Setting up a Dotdigital Email Campaign

    This article is about how to set up a Dotdigital Email Campaign.Before starting, you should be familiar with: Introduction to Dotdigital Navigating Dotdigital How to send an Integrated Email Campai...

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