General admission events (also known as first come first served seating), festivals or standing areas can be managed in Spektrix by using an Unreserved Seating Plan.
In Spektrix, you can create your own single Area Unreserved Seating Plans. Reserved Seating Plans and Multi Area Seating Plans should be requested using the Seating Plan Request Form.
This article will explain how to create an Unreserved Seating Plan and its Seating Plan Overlays.
Before reading this article, make sure you’re familiar with:
Preparing to Create an Unreserved Seating Plan
Before creating an Unreserved Seating Plan, we recommend you consider and prepare the following elements. Certain elements are required and cannot be changed after the Seating Plan is created.
Seating Plans are highly configurable through the use of Seating Plan Overlays. This means that it’s possible to use a single Seating Plan for multiple Events and Instances using the same venue.
If you have more than one venue, we recommend making an Unreserved Seating Plan for each venue. For example, one for “Main Stage,” one for “Exhibition Gallery” and one for “Live Stream Performances.”
The Spektrix Name (internal-facing name) and its Maximum Capacity are required and cannot be changed.
You can always decrease the capacity for an Instance by applying a Seating Plan Overlay. However, you cannot increase capacity beyond Maximum Capacity. You should always create your Seating Plan with the highest number of seats you will ever need as you cannot add more at a later date.
When you first create your Seating Plan, you’re required to set up the following Seating Plan Overlays:
-
Layout Overlay: You can mask any number of seats from 0 to Maximum Capacity.
-
Price Band Overlay: You can only add a single Price Band to all Seats in a single Unreserved Seating Plan. If you need to create a Price Band, follow the steps in How to create Price Bands.
- Lock Overlay: If you need to create new Lock(s), follow the steps in Setting Up and Editing Lock Types.
TIP: You can create additional Seating Plan Overlays at any time.
How to Create an Unreserved Seating Plan
Create your Unreserved Seating Plan in the Admin Interface Seating Seating Plans.
TIP: To access the Admin Interface, you’ll need the General Administrator Role. If you don’t have this Role, ask the Settings Administrator in your organization to add this Role to your User Account.
Click Add to start building a new Unreserved Seating Plan.
1. Basic Details
Add the Basic Details:
-
Spektrix Name (Required): Give your Seating Plan a
unique name. This name is only visible in the Admin
Interface
when creating and editing
Seating Plans and Event Instances.
-
Description: Add an optional description for internal
use. This description is only visible in the Seating Plans listing.
-
Name (for Sales/Web) (Required): Give your Seating Plan
a name to display in the Sales Interface and to customers online. The
name
is required but doesn’t need to be unique.
-
Venue (Required): From the dropdown, select a
Venue.
-
Maximum Capacity (Required): Enter a number for the
maximum number of Seats.
REMINDER: You can always decrease capacity for an Instance by applying a Seating Plan Overlay. However, you cannot increase capacity beyond Maximum Capacity.
2. Layout Overlay
Create a default Layout Overlay.
- Name (Required): Give your Layout Overlay a unique name.
- Number of Masked Seats (Required): Enter a number of Seats to hide when this Layout Overlay is applied.
- The minimum number to enter is 0, and the maximum number to enter is Maximum Capacity.
For more information, read How to Create and Edit a Layout Overlay.
3. Price Band Overlay
Create a default Price Band Overlay.
- Name (Required): Give your Price Band Overlay a unique name.
-
Price Band (Required): Select a Price Band from
the dropdown.
REMINDER: You can only have a single Price Band attached to an Unreserved Seating Plan.
For more information, read How to Create and Edit Price Band Overlays.
4. Lock Overlay
Create a default Lock Overlay.
- Name (Required): Give your Lock Overlay a unique name.
- Lock type and Quantity applied: Enter the number of Locks by Type.
For more information, read How to Create and Edit Lock Overlays.
Once you’ve entered all requirements, click Add.
Your new Seating Plan will appear in the Seating Plans list.
Renaming your Seating Plan
If you need to rename your Seating Plan and/or update its internal description, follow these steps:
- Go to the Admin Interface > Seating > Seating Plans.
- Find the Seating Plan you want to update
- Click Rename
- Update the name and / or description of the Seating Plan
- Click Save
Deleting your Seating Plan
If you need to delete your Seating Plan, follow these steps:
- Go to the Admin Interface > Seating > Seating Plans.
- Find the Seating Plan you want to update
- Click Delete
WARNING: Any past, Draft or Live Instances using this Seating Plan will continue to use the deleted Seating Plan. You’ll be unable to use the Seating Plan when creating new Instances.