Setting Up a Saveo Ticket Scanner

Dave McNamara
Dave McNamara
  • Updated

Ticket Scanners are devices that enable you to scan tickets containing barcodes and QR codes.

When a ticket is scanned, the Scanning Interface indicates whether the ticket is valid or not. This ensures that each customer entering has a valid ticket and allows you to track event attendance.

In this article you will learn how to set up a Saveo Ticket Scanner for use with Spektrix.

You can order a range of Saveo Ticket Scanners through Spektrix, depending on your needs. To order a Saveo Scanner, read the following articles for your region:

Before you read this article, make sure you're familiar with:

This article explains how to set up and use your Saveo Ticket Scanner; it covers four scanner types:

When reading this article, go straight to the section relevant to your model of scanner.

All Saveo models listed require an additional Apple or Android device, such as a mobile or cellphone, to function. You'll need to source these separately.

TIP: The Saveo BOLT M22D BH is no longer available for purchase. However, you can still use this article to set up any existing devices.

If you are using a Zebra or Janam scanner, please refer to the following articles:

 

Saveo BOLT S12D and Z12D

1 Saveo Bolt.jpg

The Saveo BOLT S12D and Saveo BOLT Z12D are identical in appearance and the process for setting them up is the same. They differ only by their scanning speed.

  • The Saveo BOLT S12D scans at 30fps*
  • The Saveo BOLT Z12D scans at 60fps*

*fps = Frames per second


Setting Up a Saveo BOLT S12D or Z12D

Read this section for help setting up your Saveo BOLT S12D / Z12D Scanner:

  • Setting Up a Saveo BOLT S12D / Z12D

    Saveo BOLT scanners need to be connected to a mobile device, such as a mobile or cellphone. They can either connect via Bluetooth or by a wired USB connection.

    TIP: Some older mobiles/cellphones connect via a Micro USB cable, newer devices use USB-C. Check with your provider if you’re unsure which connection to use.

    Whichever mobile device you pair your scanner with, you'll need to connect it to your organisation’s Wi-Fi, or a strong 4G network.

    The following manual contains instructions to help you set up, charge and connect a Saveo Ticket Scanner:

    TIP: Fully charge your Saveo BOLT scanners before you set up and connect them to a mobile device, and before each use. Charging time is around 1.5 hours from low to full battery.


    Getting started

    Begin by unboxing your scanner and checking the contents are correct.

    The Saveo Bolt Quick Start guide supplied with your Ticket Scanner contains setup information, including the barcodes used in this article.

    TIP: You can scan barcodes from your PC screen. However, if this does not work, please scan directly from the Quick Start guide.

    Next, begin the setup process:

    1. Turn the scanner on by pulling the trigger. The scanner will beep once as it powers on.
    2. Scan the barcode appropriate to the cable you’ll be using to charge the device USB Type-C or Micro USB). This will allow you to charge your mobile device from the charging cradle shown in the Saveo BOLT Quick Start Guide.

    2 Lightning and Micro USB barcodes for BOLT.jpg

    IMPORTANT: If you are using an Apple device with your scanner, you may need to order a cable kit add-on. This must be purchased as part of the initial ordering process.

    The cable kit add-on (SCF003-KIT) includes:

    1 x Premium USB Type-C cable (SCUSBC)
    1 x Flex-Protect Lightning device cable (SCF003)

    Please request this when ordering your scanner.

     

    Connecting via Bluetooth

    If you are using a Bluetooth connection, follow these steps:

    1. Scan the two Wireless Bluetooth HIT Communication barcodes below:


      3 Wireless HID Barcodes for BOLT.jpg

    2. On the home screen for your mobile device, find Settings
    3. Find and turn on Bluetooth (if it’s turned off)


      4 Bluetooth Settings.jpg 

    4. Your device will now search for available Devices in range
    5. Your Saveo BOLT will appear as an external keyboard with unique identifier number, for example (BLT-****-SERIALNO)


      5 Bluetooth BLT Device.jpg 

    6. Select the scanner from Available Devices / My Devices and wait while the pairing process completes
    7. Once you see Connected or Paired, your device is paired and your scanner is ready to use

    The screenshots above use an iPhone 11. Android device screens and other Apple devices may differ.

    TIP:  Scanners only need to be paired once to each mobile device. They will try to connect whenever that mobile device is in range.

    If you want to connect a different mobile device, unpair the scanner first by holding the scanner’s trigger for 10 seconds.

    Alternatively, turn off Bluetooth on the mobile device to allow the scanner to pair to a different device, repeating the steps above if needed.

     

    Using a Wired connection

    If you are using a Wired connection, follow these steps:

    1. Scan the Wired USB HID Communication barcode below:


      6 Wired connection barcode for BOLT.jpg

    2. Your mobile device will detect your Saveo BOLT as an external keyboard
    3. A message (or the letter A) will appear at the top of the screen to indicate that a USB Keyboard has been connected


      7 Mobile device connected for BOLT.jpg

     

    LED indicators

    Your Saveo BOLT scanner has an LED indicator to show the Scanner’s current mode and battery status.


    8a LED Indicator.jpg

    You can use the following chart to check the status of your Saveo BOLT:


    8 LED Indicators for BOLT.jpg

     

    Charging Saveo BOLT scanners

    Leave your Ticket Scanners on charge at the end of each day so they are fully charged for your next event. Place the scanner in its cradle to charge, making sure the cradle is connected to a power source. You can check the battery level status by scanning this barcode:

    7a Check Battery Level (BOLT) barcode.jpg

     

    Once you’ve connected your Saveo BOLT scanner to a mobile device, you can either proceed straight to The Scanning Interface, or continue to Additional Settings. You'll find information on configuring Sounds and Power Saving for Saveo BOLT scanners.

Additional settings

Read the following sections for additional Sound and Power Saving settings for your Saveo BOLT scanner:

  • Customising Saveo BOLT sounds

    By default, Saveo handsets will beep following every scan, making the same sound regardless of whether the scan succeeded or failed.

    A failed scan always beeps - this sound can’t be customised. However, you can adjust the volume for successful scans. You don’t need to have the Spektrix Scanning Interface open for this.

    Scan one of the barcodes below to change the sound settings for a successful scan:

    Medium Volume (default)

    9 Medium Volume barcode for BOLT.jpg

    High Volume

    10 High Volume barcode for BOLT.jpg

    Low Volume

    11 Low Volume barcode for BOLT.jpg

    Mute (all sounds)

    12 Mute all sounds barcode for BOLT.jpg

  • Power Saving

    If you keep scanners on standby for long periods, they go to sleep and the Spektrix Scanning Interface may time out.

    Saveo BOLTs are set to enter Power Saving mode by default after one minute of inactivity. You’ll hear a beep when this happens. Once a scanner is in Power Saving mode, you can press the trigger to wake it.

    To stop the scanner entering Power Saving mode, you can scan the Disable power saving mode barcode (below).

    13 Disable Power Saving Mode barcode.jpg

    Alternatively, you can change the period at which the scanner enters Power Saving mode.

    Change Power Saving timings for your Saveo Bolt by scanning the relevant barcode below:

    1 minute (Default)

    14 One Minute (default) power saving barcode.jpg

    3 minutes

    15 Three Minutes power saving barcode.jpg

    6 minutes

    16 Six Minutes power saving barcode.jpg

    12 minutes

    17 Twelve Minutes power saving barcode.jpg

    30 minutes

    18 Thirty Minutes power saving barcode.jpg

    1 hour

    19 One Hour power saving barcode.jpg

    2 hours

    20 Two Hours power saving barcode.jpg

    Sleep Immediately


    21 Sleep Immediately power saving barcode.jpg

You should now proceed to The Scanning Interface for further instructions.

 

Saveo Pocket Scan 2

The Saveo Pocket Scan 2 is a pocket sized Ticket Scanner which connects to an additional mobile device (such as a mobile or cellphone) via Bluetooth.

21a Saveo Pocket Scan.jpg

You'll need to provide a mobile device to use with each Saveo Pocket Scan 2 in order to access the Spektrix Scanning Interface.

TIP: The Saveo Pocket Scan 2 connects to a mobile device via Bluetooth. A small USB dongle is supplied with the Pocket Scan 2 to allow you to use the scanner with a PC if required. The longer USB cable supplied is for charging the scanner.

 

Setting Up a Saveo Pocket Scan 2

Read this section for help setting up your Saveo Pocket Scan 2 scanner:

  • Initial Setup

    Unbox your scanner. You’ll find instructions in the box but you can also find Saveo’s Quick Setup Guide to the Pocket Scan 2 here. The Quick Setup Guide contains all barcodes used in this article.

     

    Charging the scanner

    Fully charge the Saveo Pocket Scan 2 before you begin setup.

    To charge the Saveo Pocket Scan 2, connect the scanner to a USB port using the charging cable supplied.

    • While the device is switched off and charging, the indicator light will glow red
    • If the device is switched on and charging, the charging light will flash red/purple/red, and then remain red while charging

     

    Setting the Keyboard

    With the oval button facing you, switch the scanner on by pressing the button on the left hand side. The scanner will beep.

    The scanner’s internal keyboard defaults to a US Keyboard. Users in the UK and Ireland can change this to a UK Keyboard by scanning the barcode below.

    Saveo Pocket Scan 2 UK Keyboard

    22 Saveo Pocket Scan UK Keyboard barcode.jpg

    Next, pair the scanner with a mobile device (normally a mobile or cellphone).

     

    Pairing a Saveo Pocket Scan 2 with an Apple device

    Follow these instructions to pair the scanner with an Apple device:

    1. Make sure the Pocket Scan 2 is fully charged. The scanner won’t pair while charging.
    2. Press and hold the power button on the scanner to turn it on.
    3. Press the scan button on the side of the device to scan the ‘Bluetooth Mode’ barcode below. The indicator light flashes blue when the scanner is in pairing mode.


      23 Saveo Pocket Scan Bluetooth Mode HID.jpg

    4. Go to your mobile/cellphone’s home screen and find Settings > Bluetooth. If Bluetooth is turned off, turn it on.
    5. Tap to Add a new device. The Pocket Scan 2 flashes blue whilst pairing.
    6. The scanner will appear on the list of Bluetooth devices as either E barcode scanner or PKT2- XXXXXXXXXX. Tap this to pair the scanner with your Apple device.
    7. Once you see Connected, the device is paired and your scanner is ready to use.

    TIP: Scanners only need to be paired once to each mobile device. They will attempt to connect whenever that mobile device is in range.

    If you want to connect a different mobile device to your Ticket Scanner, unpair the Bluetooth device first.

    Alternatively, turn off Bluetooth on the mobile device to allow the scanner to pair to a different device, repeating the steps above if needed.

    You can now proceed straight to The Scanning Interface, or continue to Additional Settings for more information on configuring Sound and Power Saving settings and checking the battery level for the Saveo Pocket Scan 2.

     

    Pairing a Saveo Pocket Scan 2 with an Android device

    Follow these instructions to pair the scanner with an Android mobile device:

    1. Make sure the Pocket Scan 2 is fully charged. The scanner won't pair while charging.
    2. Press and hold the power button on the scanner to turn it on.
    3. Use the scanner to scan the Bluetooth Mode barcode below. The indicator light will flash blue to indicate the scanner is in pairing mode.


      23 Saveo Pocket Scan Bluetooth Mode HID.jpg

    4. Go into Settings > Bluetooth on your phone. Your phone should automatically scan for new devices. If it doesn’t, press ‘Scan’ on the mobile device.
    5. Once your mobile device has detected the scanner, you’ll see an entry for either PKT2- XXXXXXXXXX or E barcode scanner on your mobile device. Select this.
    6. You’ll now see a popup: Bluetooth pairing request. Tap ‘Pair’.
    7. The scanner will now show in the phone’s list of paired devices.

    TIP: Scanners only need to be paired once to each mobile device. They will attempt to connect whenever that mobile device is in range.

    If you want to connect a different mobile device to your Ticket Scanner, unpair the Bluetooth device first.

    Alternatively, turn off Bluetooth on the mobile device to allow the scanner to pair to a different device, repeating the steps above if needed.

    You can now proceed straight to The Scanning Interface, or continue to Additional Settings. You''ll find more information on configuring Sound and Power Saving settings and checking the battery level for the Saveo Pocket Scan 2.

Additional Settings

Read the following sections for additional Sound and Power Saving settings and checking the battery level for the Saveo Pocket Scan 2:

  • Changing sound settings

    You can change the volume of the beep when you scan a ticket with the Saveo Pocket Scan 2 by scanning the appropriate barcode below:


    High Volume

    24 Saveo Pocket Scan 2 High Volume.jpg

    Low Volume

    25 Saveo Pocket Scan 2 Low Volume.jpg

    Mute

    26 Saveo Pocket Scan 2 Mute.jpg

     

    TIP: You don't need the Spektrix Scanning Interface open to change volume settings.

    If you mute the scanner, you can enable sounds on your mobile device instead. Go to Settings and search for Sound. Adjust your volume as preferred or use the volume buttons on your device. Consult the manufacturer for further help if required.

  • Sleep Settings and Power Saving

    By default, The Saveo Pocket Scan 2 is set to enter Sleep Mode (also known as Power Saving mode, standby or idle time) after one minute of inactivity. You’ll hear a beep when this happens.

    When a scanner is in Sleep Mode, press the scan button to wake it.

    To change the time after which the scanner enters Sleep Mode, scan the appropriate barcode below:

    Put the scanner into Sleep Mode immediately

    27 Saveo Pocket Scan 2 - Sleep Immediately.jpg

    Sleep after 1 minute (Default)

    28 Saveo Pocket Scan Sleep 2 - 1 minute (default).jpg

    Sleep after 5 minutes (Default)

    29 Saveo Pocket Scan 2 - Sleep 5 minutes.jpg

    Sleep after 10 minutes

    30 Saveo Pocket Scan 2 - Sleep 10 minutes.jpg

    Sleep after 30 minutes

    31 Saveo Pocket Scan 2 - Sleep 30 minutes.jpg

    Never sleep

    32 Saveo Pocket Scan 2 - Never Sleep.jpg

    TIP: The mobile device you use with the Pocket Scan 2 will also have a default sleep mode. Please refer to the manufacturer's guide for instructions on how to adjust this. 

  • Checking the Pocket Scan 2 battery level

    You can check the battery level of your Saveo Pocket Scan 2 by scanning this barcode:


    33 Saveo Pocket Scan 2 Check Battery Level.jpg

You should now proceed to The Scanning Interface for further instructions.

 

Saveo Scan M22D BH

34 Saveo Scan M22 BH.jpg

The Saveo Scan M22D BH has now been discontinued. You can still use this article to set up these scanners, but if you are looking to order a new Ticket Scanner, please refer to these articles for your region:

You can find information on the Saveo Scan M22 BH, along with the barcodes used in this guide, in the Saveo Scan M22D BH manual. You may wish to print the manual if you have difficulty scanning barcodes from your PC screen.

 

Setting Up a Saveo Scan M22D BH

Read this section for help setting up your Saveo Scan M22D BH Scanner:

  • Initial Setup

    Saveo Scan M22D BH scanners need to be connected to an additional Apple or Android device, such as a mobile or cellphone. You'll need to source these separately. Please refer to the Saveo Scan M22 BH manual for details of how to attach your mobile device to the scanner.

    Your mobile device will need a stable Wi-Fi network or strong 4G connection to operate.

    TIP: Older Saveo Scan M22D BH Ticket Scanners have a switch located on the rear with two settings:

    O = Operation Mode (The mode for scanning tickets). You cannot use the touchscreen on your mobile device or enter your Spektrix username and password in Operation Mode.

    C = Charging Mode (The mode for charging the device). You cannot scan tickets in Charging Mode.

     

    Getting Started

    Begin the setup process by following these steps:

      1. Charge your Saveo Scan M22D BH scanner, placing it in the cradle for 3 to 4 hours to charge before you first use it.
      2. If you've already attached a mobile device and wish to charge this at the same time, switch the scanner to Charge Mode/Bluetooth Mode first.


        35 Saveo Scan M22 Charge Mode.jpg

      3. Once the scanner is charged, if you are using a wired connection between the scanner and the mobile device, switch the button back to the left O position on the scanner. This places it in Operation Mode.


        36 Saveo Scan M22 Operation Mode.jpg

      4. Next, power on the scanner. You’ll find the power button on the underside of the scanner (shown below). Use a pen or paperclip to push the button until you hear a beep. Make sure the button stays pressed in after you release it.


        37 Saveo Scan M22 Power Switch.jpg

    When scanning, you can choose whether you want to connect the scanner to your mobile device via a wired connection or Bluetooth.

    TIP: If you use Bluetooth, you only need to connect the mobile device to the Ticket Scanner by cable if you want to charge both devices at the same time.

     

    Using a wired connection

    If you are using a wired connection between the scanner and the mobile device, follow these steps:

    1. Switch the scanner to Operation Mode/Data transmission.


      36 Saveo Scan M22 Operation Mode.jpg

    2. Use the scanner to scan both the Wired OTG barcodes below:


      38 Saveo Scan M22 Wired OTG barcodes.jpg

    3. Confirm the scanner is connected to your mobile device; it is detected as an external keyboard. A message (or the letter A) will appear at the top of the screen to indicate that a USB Keyboard has been connected.


      7 Mobile device connected for BOLT.jpg

     

    Connecting to an Apple device via Bluetooth

    If you are connecting the scanner to an Apple device via Bluetooth, follow these steps:

    1. Switch the scanner to Charge Mode/Bluetooth Mode.


      35 Saveo Scan M22 Charge Mode.jpg

    2. Scan the Wireless BT Communication barcodes below.


      39 Saveo Scan M22 Wireless barcodes.jpg

    3. When Bluetooth is enabled, the LED will remain red until the scanner has paired with a Bluetooth device.
    4. To enable Bluetooth on your mobile device, go to your homescreen, find Settings > Bluetooth and turn Bluetooth on.


      4 Bluetooth Settings.jpg

    5. Next, scan the following Bluetooth HID Profile barcodes. These will make your scanner visible to any Bluetooth enabled devices in range.


      40 Saveo Scan M22 Bluetooth HID barcodes.jpg

    6. Your mobile device will now search for devices. The Saveo scanner will appear as an external keyboard, with a unique identifier number (R-xxxxxx). Select this device. Pairing may take a few moments to complete.


      41 Saveo Scan M22 Unique Identifier.jpg

    7. Once the device shows as Connected, pairing is complete.

     

    Connecting to an Android device via Bluetooth

    If you are connecting the scanner to an Android device via Bluetooth, follow these steps:

    1. Switch the scanner to Charge Mode/Bluetooth Mode.


      35 Saveo Scan M22 Charge Mode.jpg

    2. Scan the Wireless BT Communication barcodes below.


      39 Saveo Scan M22 Wireless barcodes.jpg

    3. When Bluetooth is enabled, the LED will remain red until the scanner has paired with a Bluetooth device.
    4. To enable Bluetooth on your mobile device, go to your home screen, find Settings Bluetooth and turn Bluetooth on.


      43 Saveo Scan M22 Android Android Bluetooth.jpg

    5. Next, scan both the following Bluetooth HID Profile barcodes. These will make your scanner visible to any Bluetooth enabled devices in range.


      40 Saveo Scan M22 Bluetooth HID barcodes.jpg

    6. Your mobile device will now search for devices.
    7. The Saveo scanner will appear as an external keyboard, with a unique identifier number (R-xxxxxx). Select this device. Pairing may take a few moments to complete.


      44 Saveo Scan M22 Android Android Bluetooth RA0DF96.jpg

    8. Once the device shows as Connected, pairing is complete.

    TIP: Scanners only need to be paired once to each mobile device. They will attempt to connect whenever that mobile device is in range.

    If you want to connect a different mobile device to your Ticket Scanner, unpair the Bluetooth device first.

    Alternatively, turn off Bluetooth on the mobile device to allow the scanner to pair to a different device, repeating the steps above if needed.

     

    LED Indicators

    The Saveo Scan M22D BH has an LED indicator (shown below):

    Saveo Scan LED indicator.jpg


    Use the LED Indicator information below to show the status of your scanner:


    42 Saveo Scan M22 LED Indicators.jpg


    When the battery is low, the orange LED will flash and beep once. Charge the scanner immediately. If the scanner shuts down, charge it fully before powering it back on.

    In Power Saving mode, there is no LED indication when charging; in this mode, press the trigger to display charging status.

    Charging your Saveo Scan M22D BH

    Charge your Ticket Scanners fully at the end of each day so they are ready for your next event.

    To see a battery level status, scan the following barcode:

    47 Saveo Scan M22 Battery level status.jpg

    The battery level status corresponds to the table below:

    48 Saveo Scan M22 Battery level status legend.jpg


    You can now proceed straight to The Scanning Interface or continue to Additional Settings for more information on Power Saving for the Saveo Scan M22D BH.

 

Additional Settings

Read the following section for additional Power Saving settings for the Saveo Scan M22D BH:

  • Power Saving Mode

    Power saving is enabled by default. Your scanner will go to sleep automatically after 1 minute of inactivity and you’ll hear a beep. To wake the scanner, press the trigger.

    You can disable and enable power saving mode by scanning the following barcodes:

    Disable Power Saving Mode

    45 Saveo Scan M22 Disable power saving mode.jpg

    Disable Power Saving Mode

    46 Saveo Scan M22 Enable power saving mode.jpg

    You’ll also find these barcodes in the Saveo Scan M22D BH Manual.

    TIP: The mobile device you use will also have a default sleep mode, which you can adjust to use with the scanner. Refer to the manufacturer’s instructions for guidance.

You should now continue to The Scanning Interface for further instructions.

The Scanning Interface

When scanning tickets, as well as using a Ticket Scanner, you’ll also use the Spektrix Scanning Interface. The Scanning Interface is a website that you access from your mobile device connected to your Scanner.

The Scanning Interface shows the following information:

  • Event Instances
  • Area, Row and Seat Number
  • Customer Name
  • Any Customer Groups the customer is in (if enabled)
  • Name of the user who scanned the ticket
  • Time and date of the scan
  • Scanning history (if the ticket has been scanned more than once)

Before you start setting up the Scanning Interface, you’ll need:

  • Your Spektrix client name
  • The URL for the Scanning Interface - https://system.spektrix.com/XXX/client/scanning-app (where XXX is your client name)
  • Your Spektrix Username and Password
  • The Scanning User role enabled on your User Account

 

Adding a shortcut to the Scanning Interface

It’s useful to add a shortcut to the Scanning Interface onto the home screen of your scanner, or the mobile device it connects to. This shortcut will take you straight to the login screen.

To create a shortcut on your device, follow the instructions below. Click the box for the device and browser you’re using.

  • Read this section if you’re using a Google Chrome browser on an Android device.

    To set up a shortcut to the Scanning Interface, follow these steps:

    1. On your scanner, open the Chrome app.
    2. In the address bar type https://system.spektrix.com/XXX/client/scanning-app (where XXX is your client name). You’ll then see a Login screen.
    3. Next, tap on the three dots to the right of the address bar:


      Scanning_Chrome_Login_Three_Dots.jpg

    4. Scroll down until you see Add to Home Screen. Tap this option:


      add_to_home_screen.png

    5. You’ll now see a screen showing the Scanning Interface shortcut. Tap to Add this shortcut to your Home screen:


      add_shortcut.png

    6. Depending on the version of Android you're using, you may see an Add to Home screen pop up. If you see a screenshot similar to the one below, tap ADD AUTOMATICALLY:


      circled_add_automatically.png

    7. You’ll now see the Scanning Interface icon on your home screen:


      Scanning_Interface_Icon.jpg

    Once you have completed these steps, proceed to Using the Scanning Interface.

  • Read this section if you’re using the Safari browser on an Apple device.

    To set up a shortcut to the Scanning Interface, follow these steps:

    1. On your device, open the Safari app.


      Safari_Browser_Icon.jpg

    2. In the address bar type https://system.spektrix.com/XXX/client/scanning-app (where XXX is your client name). You’ll then see a Login screen.


      login.png

    3. Press the Share button in the menu bar:


      share.png

    4. Scroll down the list of options and tap Add to Home Screen:


      Add_to_Home_Screen.jpg

    5. You’ll now see a screen showing the Scanning Interface shortcut. Tap Add to add this shortcut to your Home screen:


      Add_Scanning_Interface.jpg

    6. You’ll now see the Scanning Interface icon on your home screen:


      Scanning_Interface_Icon_Dark.jpg

    TIP: If you don’t see Add to Home Screen after tapping the share button, scroll down to the bottom of the list, tap Edit Actions, then tap Add to Home Screen.

    Once you have completed these steps, read the next section, Using the Scanning Interface

 

Using the Scanning Interface

The Scanning Interface consists of two screens:

  • The Settings Screen
  • The Scanning Screen

Once you’ve logged in to the Scanning Interface with your Spektrix Username and Password, you’ll see the Settings screen. 

Before you can scan tickets, you’ll need to enable one or more Instances for scanning.

You can choose which Instance(s) you want to enable for scanning. The default selection is Today, though you can click on the left and right arrows to move to a different date:

Settings_Enabled_Shows.jpg

To select an Instance, tap on the check box next to the date. A tick will appear to show that the Instance has been enabled for scanning. Alternatively tap the All check box to enable all of the Instances on the date you’re looking at:

Settings_Enabled_Shows_Ticked.jpg

 

Once you’ve selected your Instance(s) tap the green tick to save your changes:

alt_tick_box.png

 

TIP: You may find more than one Instance on the same day, such as a matinee and an evening performance, or Instances in different spaces. You may prefer to tick only one instance to avoid admitting people to the wrong space or performance time.

 

Customer Groups

When scanning tickets, you can display customer information in the Scanning Interface.

This may include whether they’re a member, a VIP or have additional access needs. You can use Customer Groups to do this.

Read Customer Groups for more information.

Once you’ve logged into the Scanning Interface and enabled Instances for scanning, continue to the next section, How to Scan Tickets.

 

How to Scan Tickets

Once you have set up your Ticket Scanner and configured the Scanning Interface, you can begin scanning tickets:

Scanning with the Saveo BOLT S12D and Z12D

    1. Point the scanner at the barcode/QR code and press the trigger.
    2. The scanner will project a red rectangle. Aim the rectangle in the middle of the barcode/QR code.
    3. Move the scanner towards/away from the ticket to find the optimal scanning distance.

Scanning with the Saveo Pocket Scan 2

    1. Point the scanner at the barcode/QR code and press the oval button on the front of the scanner.
    2. The scanner will project a red laser dot. Aim this dot in the middle of the barcode/QR code.
    3. Move the scanner towards/away from the ticket to find the optimal scanning distance.

Scanning with the Saveo Scan M22D BH

    1. First, make sure your scanner is in the Operation Mode (the switch should be pointed towards O).
    2. Point the scanner at the barcode/QR code and press the trigger.
    3. The scanner will project two red lasers forming a cross. Aim the cross in the middle of the barcode/QR code.
    4. Move the scanner towards/away from the ticket to find the optimal scanning distance.

 

Scanning Errors

The Scanning Interface will change colour depending on the result of a ticket scan:

  • If a ticket has been scanned before, the scanning interface will turn orange and display a Warning notice:


    scanned_before.png

  • If a ticket has been returned the scanning interface will turn red. An Error will be displayed:


    ticket_returned.png

  • If the barcode/QR code isn’t recognised, the scanning interface will turn red. An Error will be displayed:


    barcode_not_found.png

If you see a Barcode not found error, read the next section, How To Scan Tickets Manually.

 

How To Scan Tickets Manually

You can print the characters from a barcode/QR code on your tickets, by including the Show Label option in your ticket design.

If a barcode is unclear, damaged or won’t scan, you can then manually enter the characters from the barcode/QR code into your scanner:

    1. Tap the keyboard icon at the bottom right of the Scan screen:


      small_manual_scanning1.png

    2. You’ll see a prompt to Type in barcode manually. Type the characters from the barcode/QR code and tap OK:

      manual_scanning2.png

If you can’t see any barcode/QR code characters on the ticket, you can find them in Spektrix by following these steps:

    1. Log into Spektrix.
    2. Go to the Sales Interface and click Orders.
    3. Enter the Order ID and click Search.
    4. Click into the Order that appears.
    5. Look for the ticket section and you’ll see the barcode/QR code characters to the right of the barcode image:


      BARCODE_BOXOFFICE1.jpg

    6. Enter these characters at the Type in barcode manually prompt in the Scanning Interface
    7. You can also mark a ticket as scanned from the Sales Interface. Click the drop down arrow to the right of the Print button and click Mark As Scanned:


      BARCODE_BOXOFFICE2.jpg

 

How to Unpair Bluetooth Devices

If you need to unpair a Saveo Ticket Scanner from a mobile device, follow these instructions:

  • To unpair an Android device from the scanner:

    1. In the Android device, go to Settings
    2. Access the Bluetooth tab
    3. Tap the device you wish to unpair
  • To unpair an Apple device from the scanner:
    1. In the Apple device, go to Settings
    2. Go to Bluetooth
    3. Find the device you wish to unpair
    4. Tap the (Info) button
    5. Tap Forget this Device

You now have all the information you need to start scanning tickets.