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The Spektrix Scanning Interface

Dave Carr
Dave Carr
  • Updated

When scanning tickets or Digital Customer Passes with a ticket scanner or mobile device, you’ll use the Spektrix Scanning Interface (also known as the Scanning Interface) to check a customer’s ticket and record their entry to an Event.

 

What is the Scanning Interface?

The Scanning Interface is part of your Spektrix system that you’ll access on your ticket scanner or mobile device. When a ticket or Digital Customer Pass is scanned, the scanner captures the information from the QR code/barcode.

This information is transmitted to Spektrix via the Scanning Interface to check ticket and customer validity. A response is then displayed in the Scanning Interface depending on the results of the scan.

 

Accessing the Scanning Interface

To access the Scanning Interface, enter the URL of the Scanning Interface in your device’s web browser.

Follow these steps:

  1. Enter the following URL in your web browser. Replace XXX with your client name:

    http://system.spektrix.com/XXX/client/scanning-app

  2. You’ll then see the login page for the Scanning Interface:
    spektrix_scanning_interface_login_screen.jpg

    Once you can access the Scanning Interface login page, we recommend adding this as a shortcut on your device.

 

Adding a shortcut to the Scanning Interface

To learn how to add a shortcut, click on the tab below depending on your device’s web browser.

  •  

    Google Chrome

    Follow the steps in this section to add a shortcut to the Scanning Interface in Google Chrome:

    1. At the Scanning Interface login page, tap the three dots to the right of the address bar in Google Chrome:

      google_chrome_three_dots_menu_button.jpg

    2. Scroll down to Add to Home Screen and tap this:

      add_to_home_screen_in_google_chrome_menu.jpg

    3. On the Create shortcut pop up, tap Add:

      create_shortcut_pop_up.jpg

      TIP: You can change the name of the shortcut by deleting “Scanning Interface” and entering a new shortcut name before clicking Add.

    4. Tap ADD to automatically place the shortcut on your home screen:

      add_to_home_screen_prompt_chrome_add_automatically.png

    5. Alternatively, touch and hold the shortcut icon and drag to your chosen location on your home screen:

      add_to_home_screen_prompt_chrome_add_manually.png

    6. The Scanning Interface shortcut will be placed on your home screen:

      shortcut_to_scanning_interface_on_android_homescreen.jpg

  •  

    Safari (iOS)

    Follow the steps in this section to add a shortcut to the Scanning Interface in Safari.

    1. At the Scanning Interface login page, tap Share in the menu bar:

      safari_share_icon.png

    2. In the share menu, scroll down and tap Add to Home Screen:

      safari_add_to_home_screen_menu.PNG

    3. In the Add to Home Screen pop up, tap Add:

      safari_add_scanning_interface_to_home_screen_as_a_safari_shortcut.PNG

      TIP: You can change the name of the shortcut by deleting “Scanning Interface” and entering a new shortcut name before clicking Add.

      TIP: In iOS 26 you can toggle Open as Web App off to open the shortcut in Safari. Toggle Open as Web App on to enable the shortcut to function as an app.

    4. The Scanning Interface shortcut will be placed on your home screen:

      shortcut_to_scanning_interface_ios_home_screen.png

TIP: If you use a web browser other than Chrome or Safari and want to add a shortcut, consult the help guide for the web browser you’re using.

 

Logging into the Scanning Interface

To log into the Scanning Interface, you’ll need the Scanning User Role. If you don’t have this Role, you’ll see the following message:

no_scanning_user_role.jpg

 

Ask the Settings Administrator in your organisation to add the Scanning User Role to your User Account.

 

Scanning Interface Settings

Once you’ve logged in into the Scanning Interface with your Spektrix Username and Password, you’ll see the Settings page:

scanning_interface_settings_page.png

 

In Settings, you can:

 

Enabling Event Instances for Ticket Scanning

Before you can scan any tickets, you’ll need to enable one or more Instances for scanning. The default selection is Today, tap the left and right arrows to move to a different date:

arrows_highlighted_to_change_instance_scanning_date.png

 

To enable Instances for scanning, follow these steps:

  1. Select an Instance by tapping the check box next to the date. A check will appear to show the Instance has been selected:

    event_instance_enabled_for_scanning.png

  2. To select all Instances for scanning, tap the All check box. All Instances will be checked:

    all_event_instances_enabled_for_scanning.png

  3. Tap the green tick to enable Instances for scanning:

    enabled_event_instances_save_Scanning_interface_settings.png

    TIP: You’ll need to enable Instances for scanning each time you log into the Scanning Interface.

    Once you've enabled Instances for scanning, you're ready to Scan Tickets.

 

Enabling Bulk Ticket Scanning

Once you’ve enabled Instances for scanning, you can choose whether you want to scan tickets in bulk. Scanning in bulk will allow you to scan a large number of tickets at once for the same customer and Event Instance.

To scan tickets in bulk, you must enable Event Instances for Scanning. Bulk scanning will be available once the first ticket has been successfully scanned.

Tickets can be scanned in bulk when either of the following conditions is met:

  • Customer Orders: A group of tickets that are purchased by the same customer for the same Event Instance. Even if the tickets are purchased across multiple Orders. 
     
  • Agency Orders: A group of tickets that are purchased in the same Order for the same Event Instance, using either the Agency API or Agencies Offline where an Agency Commission is applied.
     

To enable bulk scanning, follow these steps: 

  1. Enable Event Instances for ticket scanning

  2. Check the box next to Allow bulk scanning of all unscanned tickets that a Customer owns for the same Event Instance:

    scanning_interface_settings_page_bulk_scanning_enabled.png

  3. Save your settings by tapping the green check at the top of the Scanning Interface:

    green_check_highlighted_to_save_event_instance_and_bulk_ticket_Scanning.png

    4. Once you’ve saved your settings, you’re ready to scan tickets. Take a look at How to Scan Tickets where you’ll find instructions on:

    • Scanning tickets using ticket scanners and a mobile/cellphone camera
    • Bulk Ticket Scanning

 

Scanning and Validating Customers

In the Scanning Interface you scan a Spektrix Customer Id to verify the customer exists in your system. Under When presented with a valid Customer Id you can choose one of the following settings after a successful Customer Id validating:

  • Do nothing
  • Verify their Customer Groups
  • Sell an eligible customer £0/$0 tickets
scanning_interface_settings_when_presented_with_valid_customer_id.png

 

To learn more about these options, take a look at the following articles:

 

What's next?

To learn more about scanning, take a look at these articles: