Setting Up a Zebra TC22 and TC27 Ticket Scanner

Zebra ticket scanners (also referred to as mobile computers/touch Computers) are devices that enable you to scan tickets containing barcodes/QR codes.

When a ticket is scanned, the Scanning Interface indicates whether the ticket is valid or not. This ensures that each customer entering has a valid ticket and allows you to track event attendance.

In this article, you will learn how to set up a Zebra TC22 and TC27 Ticket Scanner for use with Spektrix.

If you’re using a Zebra TC21 or TC26 ticket scanner, read Setting Up a Zebra TC21 and TC26 Ticket Scanner.

Before you read this article make sure you’re familiar with:

• Introduction to Ticket Scanning

TIP:  US and Canada only: If you purchased your scanner through SSE Technologies, your scanner will be locked down. Only Wi-Fi settings can be changed.

Because your Scanner is pre-configured by SSE Technologies, no further set up is required. You can start scanning straight away. Read The Spektrix Scanning Interface and How to Scan Tickets for more information.

Getting Started

After you’ve unboxed your Zebra scanner, follow these steps to get started:

1. If you are using a Zebra TC27 with a 5G/4G connection, insert a SIM Card into the scanner. This step is not required if you're using the scanner with Wi-Fi only.
2. Insert the battery into the battery compartment on the back of the scanner.
3. Charge the battery fully.

4. Turn on the scanner using the power button on the top right:

   
   

For further help with these steps, read the Product Reference Guide.

Basic Scanner setup

If you purchased your scanner through Spektrix or a retailer other than SSE Techologies, you’ll have full access to your device. Some basic setup is required:

• Set up an internet connection
• Set up a screen lock / device security

Setting up an internet connection

To access the Scanning Interface to scan tickets, you'll need to connect to the internet using the following methods:

• Zebra TC22 (Wi-Fi only): Connect to a Wi-Fi network
• Zebra TC27 (5G, 4G and Wi-Fi): Insert a SIM Card or connect to a Wi-Fi network

If you’re using a Zebra TC27 scanner, you can connect to 5G, 4G and Wi-Fi. If you lose 5G or 4G connectivity but you’re within range of your Wi-Fi network, the scanner will automatically switch from 5G and 4G to Wi-Fi and vice versa. 

To connect to a Wi-Fi network, follow these steps:

1. Swipe up from the bottom of your home screen and tap Settings:

   

   
   

2. Tap Network and Internet:

   

   
   

3. Tap Wi-Fi (if Wi-Fi is off, tap the switch to the right of Wi-Fi):

   

   
   
4. Select your Wi-Fi network from the list that appears and follow any on screen prompts.

Screen Lock/Device Security

It's advisable to set up a Screen Lock to protect your scanners when not in use. Remember that everyone who will use scanners must be able to unlock them. Do not write any codes on the scanner.

To set up a Screen Lock, follow the steps in Set screen lock on an Android device using Google's support guide.

Once you've completed the basic device set up, proceed to the steps in Configuring the Datawedge App.

Configuring the DataWedge App

Once you’ve completed the basic scanner setup, an app called DataWedge will run in the background. The DataWedge app contains settings specific to the Spektrix Scanning Interface.

The DataWedge app profile will be pre-configured by the supplier. If it isn’t, or you need to link the app to the Spektrix Scanning Interface again, you’ll need to create and configure a new profile. 

Follow these steps:

1. Access the DataWedge app by swiping up from the bottom of your home screen and tapping Datawedge from the list of applications:

   

   
   

   If you can’t see the DataWedge app, you can find it on your home screen in a folder called zConfigure. Tap on this folder and you should see the DataWedge app:

   

   
   

2. Tap the three dots in the top right corner of the Datawedge screen, then select New Profile:

   

   
   

3. Type Spektrix Wedge and tap OK to create a new profile:

   

   
   
4. Select your new Spektrix Wedge profile.
   
   

5. Scroll down to Applications and tap Associated Apps:

   

   
   

6. Tap on the three dots in the top right corner of the screen:

   
   

7. Tap New App/Activity:

   
   

8. From the Select application list, tap com.android.chrome:

   
   

9. In the Select activity list, select the option with the Chrome logo and an * (asterisk) beside it:

   
   

10. Tap the triangle in the bottom left of the screen to go back to the Profile: Spektrix Wedge screen. Your changes will now be saved:

    
    
11. Back in the Profile Spektrix Wedge screen, scroll down to the Keystroke output subheading. Check the following settings are correct:

    • Enabled: Check this:

      

      
      

    • Inter character delay: this should be set to 1ms. If it isn't, tap this option and press the + symbol. The number 1 should appear in the Configure the delay between keystrokes box. Tap OK:

      

      
      

12. Next, in the Profile: Spektrix Wedge screen, scroll down to the bottom of the Keystroke output subheading. Select Basic data formatting:

    
    

    Check the following settings are correct:

    • Enable: Check this box
    • Send data: Check this box

    • Send ENTER key: Check this box:

      
      

13. Tap the triangle in the bottom left of the screen to go back to the Profile: Spektrix Wedge screen. Your changes will now be saved:

    

    
    

14. In the Spektrix Wedge screen, scroll down and tap Configure scanner settings:

    

    
    

15. Tap Decoders:

    

    
    

16. Scroll down and tap Interleaved 2of5:

    

    
    

17. Check the Enable box:

    

    
    

18. Tap the circle at the bottom centre of the screen. Any changes you’ve made will be saved automatically, and you’ll go back to the home screen:

    

    
    

 Once you’ve set up the DataWedge app, continue to

• Access the Scanning Interface to enable Instances for scanning
• Learn how to Scan Tickets

Optional Scanner Configuration

Once you’ve set up your scanner, you can customise optional settings, such as Sound, Screen Timeout, Battery Saver or adding a Google account to your device. If you want to configure these, read the sections below.

Add a Google Account to your device

You may wish to add a Google Account to your device if you want to download apps or use any Google features such as Gmail.

WARNING: Use (or set up) a Google Account for everyone in your organisation to share. You can use an existing work email address (non-Google) if you prefer. Avoid using a personal Google account or personal email address.

To add a Google Account, follow the steps in Add or remove an account on Android using Google's support guide.

Customising Scanner Sounds

Your Zebra scanner will produce a sound when scanning a barcode/QR code and then a separate sound to indicate the result (Successful, Warning or Error). You’ll also see a response in the Scanning Interface.

You can only adjust the volume or change which sound is played when you scan a ticket. You cannot modify the Success/Warning/Error sound.

• To adjust the volume when scanning tickets, follow these steps:

  1. Swipe up from the bottom of your home screen and tap Settings:

     

     
     

  2. Scroll until you see the Sound and vibration menu. Tap this:

     

     
     

  3. You’ll see a Sound screen with several sliders:

     

     • Media: The volume for the result of the scan. Move this slider as desired.
     • Call volume (TC27 only): Not used.
     • Ring and notification volume: The volume when a ticket is scanned. Move this slider as desired.
     • Alarm volume: Not used.

  You’ll hear a sound indicating the result of a scan (Success/Warning/Error). It isn’t possible to change this sound.

  You can, however, change the sound produced at the moment of scanning:

  1. Swipe up from the bottom of your home screen and tap the Datawedge app from the list of applications:

     

     
     

  2. Tap the Spektrix Wedge Profile:

     

     
     

  3. Scroll through the list of options and tap on Configure Scanner Settings:

     

     
     

  4. Tap on Scan params:

     

     
     

  5. Tap Decode Audio Feedback:

     

     
     

  6. You’ll see a list of sounds you can choose from when scanning tickets. As long as the scanner volume is turned up, you’ll hear a sample of each sound when you select it. Press OK to save your selection and return to the previous screen.

     
     

  7. If you want the scanner to vibrate when scanning a barcode/QR code, tick Decode Haptic Feedback:

     

     
     

  8. Tap the circle at the bottom centre of the screen. Any changes you’ve made will be saved automatically, and you’ll go back to the home screen:

     

     
     

Screen Timeout

If a scanner is switched on but not in use, the display will turn off after 30 seconds.

Press the power button on the top right of the device to wake it up:

TIP: If you’ve set up a Security PIN, Password or Lock to protect the device, you’ll need to enter this to gain access to the scanner. Make sure your Front of House team members know any security information needed to unlock scanners.

To change the Screen timeout settings, follow the steps in the box below:

• To change the period for the screen to timeout, follow these steps:

  1. Swipe up from the bottom of your home screen and tap Settings:

     

     
     

  2. Scroll down until you see Display. Tap this:

     

     
     

  3. Scroll down until you see Screen timeout. Tap this:

     

     
     

  4. Select your preferred Screen timeout period.

     
     

  5. Go back to the home screen by tapping the circle icon in the bottom centre of the screen. Any changes you’ve made will be saved automatically:

     

     
     

Battery Saver

If you’re using the scanner for a long period, Android has a feature called Battery Saver. This reduces the device performance to extend the battery until you next charge it.

Battery Saver changes the following:

• Dark Mode is activated
• Background activity, visual effects, Hey Google (used to activate Google Assistant) are turned off, or restricted

If you want to activate the Battery Saver feature, click the box below for instructions:

• To turn on Battery Saver, follow these steps:

  1. Swipe up from the bottom of your home screen and tap Settings:

     

     
     

  2. Scroll down until you see Battery. Tap this:

     

     
     

  3. You’ll now see an overview of the Battery. Tap Battery Saver:

     

     
     

  4. Tap Use Battery Saver:

     

     
     

  5. Go back to the home screen by tapping the circle icon in the bottom centre of the screen:

     

     
     

Further Reading

Once you have set up your ticket scanner, take a look at the following articles:

• The Spektrix Scanning Interface
• How to Scan Tickets

• tc22-tc27-prg-en.pdf8 MB