Customising a V400c Plus and V400m Spektrix Payments Terminal

This article is for Spektrix Payments Users in all regions who use a V400c Plus or V400m Payment Terminal.

In this article, we’ll guide you through the ways you can customise your Spektrix Payment Terminal. We’ll also provide links to other resources you may find helpful.

Before you read this article, you should be familiar with:

• Introduction to V400c and V400m Spektrix Payments Terminals
• Setting up a V400c Plus and V400m Spektrix Payments Terminal

Customising the Payment Terminal

Our Support Team can customise the Payment Terminals beyond their default settings.

You can request to customise all or specific Payment Terminals within your organisation.

Please have the following information ready when you contact Support.

• Your Adyen Merchant name/ID (SP_XXXXX)
• The serial number (s/n) of the Payment Terminal(s)

You can customise the following on your Payment Terminal:

• Payment Terminal Logo
• Receipt Logo
• Receipt Header Lines 1 & 2
• Receipt Printing
• Transaction limits

Payment Terminal Logo

By default, the Adyen branding appears on the Payment Terminal:

You can request to add your own logo to replace this. The logo must be in the following format:

• Dimensions: 320 x 450 pixels
• File type: .bmp, .jpg, .jpeg or .png
• File size: 512 KB (maximum)

Receipt logo

You can customise the printed receipts to include your organisation logo.

The logo will be displayed at the top of the receipt for both cardholder and merchant copies. The logo must be in the following format:

• Colour: Black and white
• Dimensions: 384 x 240 px
• File type: .bmp, .jpg, .jpeg or .png
• File size: 256 KB maximum

Receipt header lines 1 & 2

You can use Header Lines to add information to your receipts. For example. your organisation name and address. This can help your Customers identify what the receipt relates to.

You can add 1 or 2 header lines. These appear at the top of the receipt, and below the logo if you’ve requested to add one. For example, you may want to display your organisation name above the logo and the address below.

The following information is required for each header line:

• Text: The text you want to display (100 characters maximum)
• Text style: Bold or Normal
• Line breaks: You may want to display your address across several lines

Receipt Printing

When you take a Payment, a cardholder and merchant receipt will print automatically whether a payment is authorised, declined, cancelled or void.

You can request whether you want to print receipts for any combination of the following:

• Merchant Receipts: Payments, Refunds or Void Transactions
• Cardholder Receipts: Payments, Refunds or Void Transactions

You can also request to turn off Prompt before Printing. This means you won't see a prompt to print the Cardholder Receipt once an in-person card transaction is complete.

Transaction limits

You can specify the minimum and maximum amounts that the Payment Terminals can accept for in-person payments. 

Receipt fields

The following table provides the details of each receipt field that may appear on a receipt, with example values.

You can request to change the Logo, Header 1 and Header 2. All other fields are not customisable.

This article should give you the information you need to submit a request to customise your V400c Plus and V400m Payment Terminals.

For more information on Spektrix Payments, visit the Manage Payments section of the Support Centre.