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Manage payments

Troubleshooting payments, methods of payment, Account Credit & Gift Vouchers, VAT & Tax, Gift Aid, Commissions, and Payment Providers

Troubleshooting Payments

  • How to check whether a customer has been charged
  • Troubleshooting Card Payments
  • Troubleshooting Card Payments (UK/IE only)
  • Reasons for Payment Differences
  • Reconciling Card Payments

Methods of Payment

  • Methods of Payment and Custom Payment Types

Account Credit and Gift Vouchers

  • Setting Up, Selling and Redeeming Gift Vouchers
  • FAQ: How does Spektrix deal with Credit?
  • Searching For and Reporting On Gift Vouchers

VAT Rates and Tax

  • VAT Rates in Spektrix

Gift Aid and Tax Relief

  • Tracking and Claiming Gift Aid
  • Collecting Gift Aid Declarations on Converted Donations
  • FAQ - Gift Aid in Spektrix

Commissions

  • How to set up Transaction Commissions
  • Agent Commissions

Payment Providers and Compliance

  • Banks and Merchant Numbers
  • Accepting PayPal Payments in Spektrix
  • SagePay and Spektrix
  • Logging into and Using My SagePay
  • FAQs - Payment Services Directive 2 and Strong Customer Authentication
  • PCI Compliance

Accounting Date

  • Accounting Date
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