This article is about Failed Refund Emails in Spektrix Payments. In this article we’ll explain what a Failed Refund email is and what information is included in the email.
TIP: This article is for users of Spektrix Payments powered by Adyen.
Before you read this article you should be familiar with the following:
What is a Failed Refund Email?
If any Refunds have failed processing, an email will be sent to the recipients you've specified in your Spektrix system. This email will contain the details of any failed refunds in your system within the previous 24 hours.
What information is included in the email?
The following information will be included in the email:
- Transaction Code: This is the Tx Code in Spektrix, known as Merchant Reference in Adyen
- PSP Reference: A unique 16 digit code assigned by Adyen to each transaction
- Amount: The refund amount
- Reason: The reason why the refund failed
A CSV will be attached to the email containing details of the failed refunds:
TIP: The CSV file won’t contain any identifiable Customer data. You can view the transactions in your Adyen Essentials Dashboard by searching for the TX Code (referred to as the Merchant Reference in the Essentials Dashboard) or PSP Reference.
How often are Failed Refund Emails sent?
If any Refunds fail, you’ll receive one email per day at 08:00 GMT with details of any failed refunds in Adyen within the previous 24 hours. If there are no failed refunds in the previous 24 hours, you won’t receive an email.
TIP: Emails are sent at 08:00 GMT. Check a time zone converter for your local time.
How to manage Failed Refunds
To learn more about how to manage failed refunds, take a look at our article on Failed Refunds in Spektrix Payments.
How to set up Failed Refund Email Notifications
To receive Failed Refund Emails, you’ll need to add email recipients in your Spektrix system.
If no email recipients have been added, failed refund emails will be sent to our Support Team. One of our team will contact you with the details of any failed refunds. You’ll also be asked to set up email recipients in your system. This will usually be the team who would manage refunds.
To add email addresses to the recipients list, you’ll need the Settings Administrator Role. If you don’t have this Role, ask the Settings administrator in your organisation to add this Role to your User Account.
To configure Failed Refund email notifications, follow these steps:
- Click the Control Panel button (in the bottom left corner of Spektrix):
- Click Settings:
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Click Configuration > System Setup from the top menu:
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In the left menu, click Spektrix Payments:
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Enter the email addresses you want to receive notifications for failed refunds. If you're adding multiple recipients, separate each email address with a comma:
- Click Save Configuration
This article should give you the information you need to understand Failed Refund notifications. To learn more about Spektrix Payments, visit the Manage Payments section of the Support Centre.