In this article we’ll explain what Mixed Payments are, why they occur and how to view Orders containing Mixed Payments.
What is a Mixed Payment?
A Mixed Payment can occur as a result of:
- Different Methods of Payment used in the same Transaction
- Multiple payments of the same type in the same Transaction
Orders can contain multiple transactions. A Transaction is each Sale or Return action within an Order.
TIP: When a Customer makes a payment, the payment is for the combination of items in the Basket/Cart.
In the example below, a Customer has purchased three Tickets and two Merchandise items:
The Customer has paid for the order with £30 Cash and £22.80 Cheque.
It is not possible to calculate how much of each Payment Type should be allocated to each of the items in the Basket/Cart.
Can I split out Mixed Payments in a Report?
It isn’t possible to split out Mixed Payments into each Payment Type in a Report. Each payment isn’t made for a particular Event or item, but to pay for the combination of items in the Basket/Cart.
Using the example above, running the Payments & Activities Report (detailed) displays the Mixed Payment of £52.80. It isn’t possible to split a Mixed Payment out by Payment Type.
You can cross reference the Payments and Activities Report (detailed), for example, with the Cashier Activity Report, running both using the same date range and you’ll see which Orders contain multiple payments in the Cashier Activity Report.
You can read more about Mixed Payments and Reports in the Report Types article.
This article should give you the information you need to understand Mixed Payments. To learn more about payments, visit the Manage Payments section of the Support Centre.