Your organisation may receive different types of invoices from Spektrix. In this article, we’ll share information about the Spektrix invoicing and billing process, and link out to other resources where you can learn more.
Types of invoices
There are three main types of invoices your organisation may receive from Spektrix:
- the Software invoice which bills you for the Application Service Charge
- the Spektrix Payments invoice which bills you for payment processing fees (for organisations on Spektrix Payments)
- the Hardware invoice
Read our article on Spektrix Invoices to find out more about each type of invoice and how the charges are calculated.
How are invoices calculated?
Each type of invoice is calculated differently.
You can find more information about how each type of invoice is calculated in one of the following articles:
- How to understand your Spektrix Invoicing Report
- Understanding your Adyen statement
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Hardware Invoices
The invoicing process
Most organisations will receive monthly invoices.
Invoices for the prior month are sent around 3 working days after the beginning of each month.
If you’ve requested to be billed annually, this will differ accordingly.
When will I receive my invoice?
Invoices are usually sent on the 3rd working day of the month by email.
If you haven’t received your invoice, please check your spam folder or contact our accounts team.
Who will receive the invoice?
Invoices are sent to your designated finance contact and can include a purchase order number if we receive one.
The details of your designated finance contact and purchase order numbers are registered when you sign your agreement with Spektrix. You can update this information at any time by emailing our accounts team.It’s also possible for invoices to be sent to multiple email addresses within your organisation.
To change your designated finance contact, please reach out to our accounts team and allow 3-5 working days for us to process this change.
Can I request another invoice?
You can request a copy of your past invoices by contacting our accounts team.
If you notice any discrepancies in your invoice, contact our accounts team. We will review and provide a revised invoice if necessary.
How to pay invoices
Payment terms are specified in your Spektrix agreement. The standard terms are typically 15 days, meaning payment is due within 15 days from the invoice date.
If in doubt, you can refer to the due date on your invoice, which reflects the payment terms you’ve agreed to.
You can pay your invoices through the following methods, depending on your region:
- Bank transfer
- Direct debit / ACH auto collection
- By credit/debit card using Paypal (US and Canada only)
- By check (US and Canada only)
For more information about payment methods, read How to pay your Spektrix invoice.
At the bottom of your invoice, you can find the current preferred payment method we’ve got on record for your organisation.
To update your preferred payment method, email our accounts team.
What happens if I pay late?
Under our standard Terms & Conditions, Spektrix can charge you interest on amounts overdue. We’ll send several reminders and clearly communicate deadlines before applying interest charges.
If your organisation faces difficulties in making a payment, please inform us in advance to discuss possible solutions.
Contact Us
For any billing or invoicing concerns, please reach out to our accounts team.