Setting up a Saveo CT58 Ticket Scanner

The Saveo CT58 is an all-in-one ticket scanner designed for scanning QR codes and barcodes. As the CT58 is an all-in-one device, no further hardware is needed. The Saveo CT58 captures the QR code/barcode information and sends this to the Spektrix Scanning Interface on the scanner’s web browser.

In this article we’ll walk you through the steps of setting up the scanner to scan tickets. We’ll also guide you through configuring additional scanner settings.

Before you read this article, make sure you’re familiar with:

• Introduction to Ticket Scanning
• The Spektrix Scanning Interface
• How to Scan Tickets

Charging the Saveo CT58 before use

Before you begin setup, we recommend charging the scanner. Follow these steps:

1. Connect the USB-C end of the charging cable to the CT58
   

2. Plug the USB-A end of the cable to your computer’s USB port or a USB charger

   TIP: Using a USB charger will reduce charging time compared to a computer’s USB port.

3. Turn on the scanner by pressing the power button on the top right of the scanner:

   

   
   

Connecting the Saveo CT58 to the internet

To log into the Scanning Interface and scan tickets, you’ll need to connect the scanner to the internet. You can use the following connection methods:

• Wi-Fi
• 5G/4G mobile/cellular connection

Wi-Fi connection

To connect to a Wi-Fi network, follow these steps:

1. Swipe up from the bottom of your home screen and tap Settings:

   

   
   

2. Tap Network and Internet:

   

   
   

3. Tap Wi-Fi. You can turn on Wi-Fi from this screen by tapping the toggle switch:

   

   
   

4. If Wi-Fi is turned off, tap the toggle switch next to Use Wi-Fi to turn it on:

   

   
   

5. Select your Wi-Fi network from the list that appears and follow any on screen prompts.

   TIP: If your Wi-Fi network is not listed, it may be hidden. Contact your IT team for further help

5G/4G connection

To connect using a 5G/4G connection, insert a nano SIM card into the scanner. For full instructions, consult your scanner’s user guide.

TIP: When using a 5G/4G connection, we recommend also connecting to a Wi-Fi network as a backup. If you lose 5G or 4G connectivity but you’re within range of your Wi-Fi network, the scanner will automatically switch to Wi-Fi and vice versa.

Scanning settings

Your scanner should arrive with scanning settings pre-configured. We recommend checking these settings to ensure you can scan tickets. Follow these steps:

1. Swipe up from the home screen and tap Settings:

   

   
   

2. Scroll down to Enterprise featured setting and tap Scanner Settings:

   

   
   

3. In Scanner Settings, tap Output mode:

   

   
   

 The settings to check are:

• Output Mode
• Keyboard type
• Action Key Character

Check the settings by following the steps in each of the tabs below.

• Output Mode

  Output Mode should be set to Keystroke output:

  

  
  
  If not set to Keystroke output, tap Output Mode and select Keystroke output:

  

  You’ll be taken back to the Output Mode menu. Your settings will be saved.

  Click on the next tab for instructions on checking the Keyboard Type.

• Keyboard Type

  The Keyboard type should be set to Always Physical keyboard:

  

  
  
  If not set to Always Physical Keyboard, tap Keyboard type and select Always Physical Keyboard:

  

  You’ll be taken back to the Output Mode menu. Your settings will be saved.

  Click on the next tab for instructions on checking the Action Key Character.

• Action Key Character

  The Action key character should be set to Carriage return:

  

  
  
  If not set to Carriage Return, tap Action key character and select Carriage return:

  

  You’ll be taken back to the Output Mode menu. Your settings will be saved.

Setting a Screen Lock/Device Security

We recommend setting up a Screen Lock to secure your scanner from unauthorised access.

To set up a Screen Lock, follow the steps in Set screen lock on an Android device using Google's support guide.

How to Scan Tickets

Once you’ve set up your scanner, you’re ready to scan tickets. Take a look at the following articles for more guidance:

• The Spektrix Scanning Interface
• How to Scan Tickets

To learn how to configure optional settings, continue reading the rest of this article.

Optional Scanner Configuration

Once you’ve set up your scanner, you can customise optional settings, such as:

• Adding a Google account
• Sound settings
• Screen timeout
• Battery saver

Adding a Google Account

You may wish to add a Google Account to your scanner. Adding a Google account enables automatic app updates, device backup and much more.

WARNING: Use (or set up) a Google Account for everyone in your organisation to share. You can use an existing work email address (non-Google) if you prefer. Avoid using a personal Google account or personal email address.

To add a Google Account, follow the steps in Add or remove an account on Android using Google's support guide.

Sound settings

Your Saveo CT58 scanner will produce one sound when scanning a barcode/QR code and then a separate sound to indicate the result (Success/Warning/Error). You’ll also see a message in the Scanning Interface.

You can adjust the volume when you scan a ticket. Click the box below for the steps to change the scanner volume.

• To adjust the volume when scanning tickets, follow these steps:

  1. Swipe up from the bottom of your home screen and tap Settings:

     

     
     

  2. Scroll down and tap Sound:

     

     
     

  3. You’ll see a Sound menu with several sliders:

     

     
     
  • Media volume: This is the volume for the result of the scan. Move this slider as desired.
  • Call volume: Not used.
  • Ring and notification volume: This is the volume when a ticket is scanned. Move this slider as desired.
  • Alarm volume: Not used.

  TIP: When scanning a ticket, you’ll hear a sound indicating the result of a scan (Success/Warning/Error). It isn’t possible to change or mute this sound.

  Return to the home screen by tapping the home icon. Any changes you’ve made will be saved automatically:

  

  
  

Screen Timeout

When the CT58 is in standby, the display will timeout and turn off after one minute. Press the power button on the top right of the device to wake it up:

TIP: If you’ve set up a Security PIN, Password or Lock to protect the device, you’ll need to enter this to gain access to the scanner. Make sure your Front of House team members all know the security information to unlock scanners.

Click the box below for steps on changing the screen timeout settings.

• To change the screen timeout, follow these steps:

  1. Swipe up from the bottom of your home screen and tap Settings:

     

     
     

  2. Scroll down and tap Display:

     

     
     

  3. Tap Screen timeout:

     

     
     

  4. Select your preferred Screen timeout period.

     
     
     

  5. Return to the home screen by tapping the home icon. Any changes you’ve made will be saved automatically:

     

     
     

Battery Saver

Android has a feature called Battery Saver. This reduces the device performance in order to extend the battery life until you next charge it.

When using Battery Saver:

• Dark Mode is activated
• Background activity, visual effects, Hey Google (used to activate Google Assistant) are turned off, or restricted

Click the box below to learn how to activate battery saver. 

• To turn on Battery Saver, follow these steps:

  1. Swipe up from the bottom of your home screen and tap Settings:

     

     
     

  2. Scroll down and tap Battery:

     

     
     

  3. You’ll now see an overview of the Battery. Tap Battery Saver:

     

     
     

  4. Tap to toggle on Use Battery Saver. Dark mode will be activated:

     

     
     

  5. Return to the home screen by tapping the home icon:

     

     
     

Further Reading

Now that you’ve set up your scanner, you might find the following articles helpful:

• The Spektrix Scanning Interface
• How to Scan Tickets