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Delivery Commissions

Dave Carr
Dave Carr
  • Updated

Delivery Commissions are a fee that can be charged against different Delivery Methods. You can also set Waive Criteria which decides when Delivery Commissions aren't charged to certain customers. This article explains how to edit Delivery Commissions, set Waive Criteria and how Sales Users can manually waive Delivery Commissions in the Basket / Cart.

Before you read this article, you should be familiar with:

What are Delivery commissions?

A Delivery Commission is a fee that can be charged for the delivery of Items in a Basket/Cart. The Delivery Commission is set on the overall Basket/Cart rather than each individual item such as a commission on each Ticket. Delivery Commission can also be set at different values on each Sales Channel (Phone, Web, Counter).

You can assign a Delivery Commission to each of the available Delivery Methods on your system per Sales Channel. The Delivery Methods available on your system are unique to your organisation. You can request additional custom Delivery Methods by contacting support.

TIP: You may or may not be required to charge Tax or VAT on your Delivery Commissions.
For more information on Tax, read Tax in Spektrix (US and Canada).
For more information on VAT, read VAT in Spektrix (UK and Ireland).

How to Edit Delivery Commissions

To edit Delivery Commissions, you’ll need the Sales Administrator or General Administrator Role on your User Account. If you don’t have this, ask the administrator in your organisation.

  1. Navigate to the Admin Interface, then go to Pricing > Other Commissions

  2. Under the Delivery Commissions section, click Edit next to the Delivery Method you want to apply Commission to:

  3. Set the Commission amount for each Sales Channel (Phone, Counter, Web):

  4. Choose your Tax Code from the dropdown list:

  5. Depending on your region, choose the appropriate Tax Code: 

    For more information on VAT / Tax, read VAT in Spektrix (UK and Ireland) / Tax in Spektrix (US and Canada).
     

  6. Click Save.

 

Waiving Delivery Commissions

Waive Criteria can be used to stop certain customers from being charged Delivery Commissions. For example, you may want to waive Commissions for Members.

To set a rule, click the Waive Criteria link:

Drag and drop criteria into the Drop criteria here section:

You can combine multiple metrics using the AND, OR and NOT rules to make your Waive Criteria more specific.

To learn more about setting Customer eligibility criteria, read our article on Customer Eligibility.

 

Delivery Commissions in the Basket/Cart

In the Ticket Delivery section of the Basket/Cart, you’ll see the available Delivery methods. If a Delivery method has Commission set against it, you’ll see this under the Delivery type:

If you have set Merchandise Delivery Commission in the Basket/Cart, you’ll see this in addition to Ticket Delivery Commission.

 

Waiving Delivery Commissions in the Basket/Cart

Sales Users can manually waive Delivery Commissions in the Basket/Cart.

After the Delivery Method has been chose, you can check the Waive delivery box to remove the fee:

With the Waive delivery box checked, the Delivery Commission fee appears with a strikethrough: 

You can also waive Merchandise Delivery Commission in the same way.

 

Delivery Commissions online

Delivery Commission is displayed to customers online when applied during checkout:

TIP: To apply Delivery Commission to online sales, enter the Commission amount under the Web Sales Channel.