How to set up Transaction Commissions

In this article we'll explain Transaction Commissions. We'll guide you through setting up Transaction Commissions and Waive Criteria. You'll also find information on Transaction Commission Rules.

TIP: For users in the US looking to learn more about ticket fee legislation, read our blog on the Federal Trade Commission (FTC) junk fees rule.
For users in the UK and Ireland, take a look at our blog on Ticket Fee legislation from the Competition and Markets Authority.

What are Transaction Commissions?

A Transaction Commission is a fee charged on each Basket/Cart (rather than on individual items such as tickets or payment types).  They can be set at a different value on each Sales Channel (Phone, Web and Counter).

You can also waive the Transaction Commission for certain audience segments, or against particular items. For example, comp tickets.

Before reading this guide you may want to familiarise yourself with:

• Customer Eligibility

Setting up Transaction Commissions

You'll set up Transaction Commissions in the Admin Interface.

TIP: To access the Admin Interface, you’ll need the General Administrator Role. If you don’t have this Role, ask the Settings Administrator in your organisation to add this Role to your User Account.

Follow these steps:

1. Go to Pricing > Other Commissions:

   
   

2. Scroll down to Transaction Commission and click Edit:

   
   

3. Enter the Transaction Commission that will apply per Sales Channel. You can select a new Tax Code (if required). Click Save:

   
   

TIP:  Transactions Commissions are applied globally across all Events.

Setting up 'Waive Criteria' for Transaction Commissions

To waive the Transaction Commissions for certain customers, follow these steps:

1. Click Waive Criteria:

   
   

2. In the Waive Commission screen, select the criteria you want to use. Select click to expand.

   
   

3. Lets say you want to exclude your corporate members from paying the Transaction Commission. Drag Corporate Membership from Memberships into the Drop criteria here box:

   
   

   When selecting more than one criteria to use for eligibility, you’ll need to use the AND, OR and NOT rules. Read Customer Eligibility for more information.

Transaction Commission Rules

It is also possible to stop the Transaction Commission from applying on items (such as free tickets, or making a Donation).

To configure your Transaction Commission Rules, follow these steps:

1. Go to Pricing > Other Commissions:

   
   

2. Scroll down to Transaction Commission Rules and click Edit:

   
   

Check the box under the rule you want to set for the item type:

• Never charge a Transaction Commission if this item is in the Basket/Cart.
• Charge if items have value: Only charge if the item is not free.
• Charge if any items in the basket: Always charge if the item is in the Basket/Cart.

Click Save.

TIP: The Transaction Commission will only apply to a booking if someone has an item in the Basket/Cart that causes it to charge.

Default behaviour when returning Commission

You can select the default behaviour when returning items with Commission attached. Follow these steps:

TIP: To access the Settings Interface, you’ll need the Settings Administrator Role. If you don’t have this Role, ask the Settings Administrator in your organisation to add this Role to your User Account.

1. Click the Control Panel button (in the bottom left corner of Spektrix)

   
   

2. Click Settings:

   
   

3. Click Configuration > System Setup from the top menu:

   
   

4. Click Credits & Commissions from the left menu:

   
   

5. Scroll down to Returns on transactions that include commission:

   
   

6. Click the dropdown arrow to view the available options:

   
   

Select from the following options:

• Return Commission to the customer
• Do not return Commission to the customer
• Display a pop-up window asking the Sales User to choose

Click Save Configuration once you've selected the default behaviour:

You should now have the information you need to configure Transaction Commissions.