As well as the traditional methods of ticket delivery, such as COBO/Will Call and Postal Delivery, you can also allow your customers to choose to have their tickets delivered by email so that they can print them at home or show them on their device.
There are many benefits to allowing Print at Home on your system, from the flexibility to allow online sales to continue until much closer to the time of an event, through to a dramatic reduction in the amount of ticket stock you require for your Box Office.
If you’re considering enabling Print at Home on your system, we highly recommend considering introducing Ticket Scanning at the same time to provide the necessary safeguards and access control.
NOTE: Print at Home should be enabled by default, but if you've set everything up per this guide and it's not appearing as a delivery method, please contact the Spektrix Support, Training and Consultancy team who will be able to help.
In this article we'll cover:
Here's how to set up a Print at Home ticket on your system:
- When delivering tickets via Print at Home, the customer will receive an A4- or letter-size page per ticket. This will consist of an image of your normal ticket design beginning at set coordinates on the page. You can then place advertising and other messaging on the remaining blank sections of the page. To make a template, you'll need a program that can create PDF documents. Office 2007 onward is able to save a document in PDF format, but other free PDF conversion tools (such as PDF Redirect) are available online
- Design your document but leave a blank space the size of your ticket design
- Measure the distance in mm from the left edge of the page to the left edge of the area in which you want your ticket design to print – this is the X offset
- Measure the distance in mm from top edge of the page to the top edge of the area you want your ticket design to print – this is the Y offset
- In Spektrix, go to Admin > Document designs > Print at Home
- In the PDF Templates section, give your template a name and description
- Click Browse and upload the saved PDF template
- Enter the X and Y offsets in the fields provided
- Click the Add button to save the details and template to the system
NOTE: you can create a new ticket design to use as part of your Print at Home ticket design, or use an existing one – however, any ticket design used as part of a Print at Home design can only use standard web fonts.
You can set up Print at Home delivery to be available at a Ticket Type level; this means that, for example, you could ensure concession tickets are only available to be collected at the box office as proof of eligibility might need to be shown.
- Go to Admin > Pricing > Ticket Types
- In the Web Types section edit the ticket types for which Print at Home should be possible and tick the Print checkbox:
- If you want to encourage uptake of Print at Home tickets and suppress COBO/Will Call and Postal delivery types online, follow the instructions laid out in this article; all delivery types will still be available in the Sales Interface
The option to allow Print at Home delivery is set at Instance level, so it can be enabled for as many or as few of your Events as is needed. When it's enabled for an Instance, any Ticket Types that have Print at Home delivery enabled can be delivered in this way.
- Create a new Event or edit an existing one
- When creating or editing Instances set the Print at Home Ticket Design to the ticket design that you wish to have printed on your PDF template and set the Print at Home PDF Template to the template you wish to use for this event:
- Save the Instance and Print at Home will now be available for eligible Ticket Types
Select tickets as usual. Print at Home will be available as an option as long as all Instances that tickets are being bought for have a valid ticket/template attached and all Ticket Types are eligible
Ensure that a customer is selected in the basket
Under Ticket Delivery, select Print at Home and a pop-up will appear to confirm the email address the tickets should be delivered to; this will default to the email held against the customer’s record, but if you wish to send the tickets to an alternative email address, you can do so here. Please note, that entering a different email address here will update the email address on the customer record.
Complete the order and you’ll receive a message confirming that a customer has been emailed a confirmation
When the tickets have generated, the customer will receive an email directing them to their My Account page where they can download tickets, or with the tickets attached, depending on your setup
Sales operators can also access the tickets by navigating to the Print at Home tab in the Orders section of a customer’s record in the Sales Interface
One PDF is created for every ticket in a customer’s order
If you return or edit tickets that are set to Print at Home, the customer will be informed that the PDF is processing and will not be able to download the ticket until this is complete. If they have already downloaded the PDF, any returned tickets will now be invalid. Once ready, the new PDF will be available to download from their My Account page
Once Print at Home tickets have been generated, it's possible to regenerate and resend them in case the customer doesn't receive them/has misplaced or deleted the email they're attached to, or if you've had to reschedule an Instance.Regenerating and resending for a single customer
- In the Sales Interface, search for the customer and go to the Orders section of their customer record
- Click on Print at home items and you'll see the list of Print at Home tickets they have purchased:
From here you can do two things:
- Download tickets for a specific Instance by selecting the Download option, then attach them to an email which you manually send to the customer
- Click the Send Email button which will email the customer all of their Print at Home tickets to the email address on their account
Alternatively, customers can log into their online account on your website and download their Print at Home tickets themselves:
Regenerating and resending for a rearranged Instance
- In the Admin Interface, find the Event in question, then head to Basic Details for the Instance you've rearranged
- At the bottom of the page, you'll see the option to Regenerate Print at Home Tickets:
NOTE: this option will only be available if the Instance is Live, in the future, and isn't currently being edited.
- When you click this button, you'll see a pop-up to confirm you want to regenerate and resend these tickets:
- If you're happy to, click Confirm. This will resend the newly regenerated Print at Home tickets to everyone who selected this delivery option
- As of 24th October 2020, when you rearrange an Instance that was due to happen more than six months ago, all tickets will be automatically regenerated and resent, e.g. if on 24th October 2020, you rearrange an Instance that was due to happen before 24th April 2020, these tickets will automatically regenerate and resend
- You might want to temporarily switch your Print at Home ticket PDF template to one that mentions the ticket is 'regenerated/rescheduled' before regenerating and resending tickets to make it clear to customers which ticket they should bring, and help your front of house team spot any duplicates
- If a customer has multiple orders containing tickets for one Instance and they return tickets from just one of these orders, they'll receive a new email with all their current Print at Home tickets for that Instance (i.e. all tickets still held across all orders); this will ensure that the customer has the most up-to-date ticket information for that Instance
It's likely that you accept Print at Home tickets being displayed on a mobile phone or other device. To make it clearer to customers that they don’t need to print their tickets, you have the ability to change the option displayed online from Print at Home to e-tickets.
This will make it clear in your online booking path that customers don't need to print their own tickets and can instead display them on a device. Not only will this encourage more customers to select this delivery option over COBO/Will Call, it’s also better for the environment and opens this option up to customers without printers.
If you switch on the e-tickets option, customers will see this online when they’re selecting their delivery method:
This will also be reflected in the My Account page online where they can access their purchased e-tickets:
To change the option displayed online from Print at Home to e-tickets, go to Settings > Configuration > System Setup > Website. Here you can select your preferred wording:
NOTE: in both the Admin Interface and the Sales Interface, this delivery method will still be referred to as Print at Home. You’ll also need to edit the emails that are sent to customers to make it clear that customers won’t need to print their tickets – you can do this in the Admin Interface under Document designs > Print at Home.
If you want to change the wording used in your Order Confirmation email to reflect this change, please get in touch with the Spektrix Support, Training and Consultancy team.
For more information and some other things you might want to consider when making this change, check out our article on Contact-Free Ticketing.
Hopefully this article has given you everything you need in order to set up Print at Home tickets. We'd recommend you also check out these other articles:
- Ticket Design Tool: a guide to using the Spektrix Ticket Design Tool, to create tickets for both your standard and Print at Home tickets
- Contact-Free Ticketing: a guide to using both new tools and existing features in Spektrix to remove much of the common contact points between customers and your team
If you have any further questions about Print at Home tickets, please don’t hesitate to get in touch with the Spektrix Support, Training and Consultancy team.