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How to Reschedule Instances

Rachael Norris
Rachael Norris
  • Updated

Sometimes you may need to reschedule Instances and communicate with your customers about this important change.

To reschedule an Instance you’ll need to:

  1. Change the Instance date
  2. Send an event notification email
  3. Regenerate print at home tickets

If you are rescheduling a number of Instances, you will need to repeat this step for each Instance.

TIP: This article covers how to change the date of Instances within the same Event. If you need to reschedule an Instance and change a number of the Event Details, such as Venue or Seating Plan, you’ll need to cancel this Instance and set up a new Event.

 

Change the Instance date

To change the date of an Instance, you’ll need to navigate to the Admin Interface.

TIP: To access the Admin Interface, you’ll need the General Administrator Role. If you don’t have this Role, ask the Settings Administrator in your organisation to add this Role to your User Account.

  1. In the Admin Interface, go to Events and choose the Event which contains the Instance you want to reschedule.

  2. On the Instances tab, select the Instance you would like to edit.

    Instances tab .png

  3. In the Basic Details tab, scroll to the bottom and click Edit. 

  4. Update the date and/or time of the Instance.

  5. Click Save.

TIP:  You can update multiple Instances using the Bulk Instance Updater Tool.

 

Send an event notification email

Once you have changed the date of your Instance, you can use a Customer Service Email to inform the affected customers about the change.

Follow the steps in the Event Notification Emails article to learn how to send a Customer Service Email.

Regenerate Print at Home Tickets

Once you have updated the Instance date, you can click the Regenerate Print at Home Tickets button:

This will send new Print at Home/E-tickets to customers who chose the Print at Home delivery method.  

 


Repeat for subsequent Instances

If you need to reschedule more than one Instance, repeat the process for each Instance. 

To reschedule multiple Instances at once, you could create an email which contains information about multiple Instance date changes and send this to all affected customers. You could then use the Bulk Instance Updater Tool to reschedule multiple Instances at once.

To read more about cancelling and rescheduling Events in Spektrix, head to the Setting Up and Editing Events section of the Support Centre.