Access to the Spektrix system doesn't require any software installed on your computer other than a web browser and an internet connection. In this article we'll take you through everything you need to be able to access Spektrix, and how to troubleshoot if you have any difficulties.
What you need
First of all, it's a good idea to bookmark the URL for your system. This is:
Replacing [yourclientname] with your specific clientname – see this article for more information.
If you want to print tickets or take Chip and PIN payments, then on any computer with a printer or PIN pad attached, you will need the Box Office App installed.
You can set your Spektrix system to be accessible from any computer in the world, as long as each person who needs to access it has a valid username and password. From a security point of view, however, it's best practice to limit access to Spektrix from trusted IP addresses, such as within your organisation's network. You can do this using our IP Restrictions feature, and still approve other addresses for short periods of time for remote access. There's more info on that in this article.
As Spektrix is a business-critical tool, it's best practice to have an alternative method of internet access (such as a backup line or 4G dongles) aside from your main internet connection in case you have connection problems. Moving internet connection to a dongle will change the IP address you are accessing the system from; however, if this happens then our IP Restrictions feature (as mentioned above) will allow your access permissions to remain for a day, as long as you access via the same computer.
Troubleshooting access to Spektrix
If you can't access either Spektrix itself or our phone payment screen, please follow these steps:
- Confirm whether you can reach other websites or not
- Check status.spektrix.com for any planned maintenance or issues with current system availability. There's more info on that in this article
- If you can get to other websites and you can't get into Spektrix at all then it might be that your network has restricted access to certain websites. In these cases, you'll need to contact your IT team – we've provided some technical information below on this
How to authorise Spektrix domains
Some organisations need to limit the websites that their users can connect to. In these cases, only certain authorised websites are allowed to be visited.
If you want to authorise Spektrix addresses on your network, you can do this via Fully Qualified Domain Name (FQDN). You should make sure computers on your network using Spektrix can always access:
- system.spektrix.com (the main system)
- api.system.spektrix.com (our API)
- *.service.signalr.net on port 443 (our Box Office App – this is the preferred method)
- If you're unable to use the above, use pod1-prod-boxoffice-app-signalr-62084.service.signalr.net
- pay.spektrix.com (used for card payments via the Phone channel)
NOTE: the IP addresses of all three of these addresses can change due to the nature of our cloud-based infrastructure, which may have implications if your organisation needs to authorise access to Spektrix. See below for more information on this.
If you use SagePay for Chip and PIN, there are other addresses you need to authorise on any machine with a PIN pad connected – these are referenced here.
Sometimes, network administrators prefer (or are only able) to authorise via IP address.
As mentioned earlier, however, the cloud-based services we use for Spektrix can change. Our IP addresses are not fixed, and do change dynamically; because of that, we won't be able to give you notice of any changes and you're therefore at risk of some services being temporarily unavailable to you.
If you aren't able to authorise via FQDN, then we recommend that you don't restrict access on your machines.
In the short term, you could authorise the following IP addresses:
- 22.214.171.124 (pay.spektrix.com)
- 126.96.36.199 and 188.8.131.52 (system.spektrix.com)
- 184.108.40.206 and 220.127.116.11 (api.system.spetkrix.com)
- The latest range of Microsoft SignalR addresses documented here. Please download the JSON file and search for the IP Range under the name AzureSignalR.WestEurope. (our Box Office App)
- The range of addresses documented by Cloudflare here: https://www.cloudflare.com/ips-v4. These are in Classless Inter-Domain Routing (CIDR) format
NOTE: as mentioned above, these IP addresses may change and we won't be able to notify you of any changes. While it's certainly possible to authorise in this way, we would recommend looking for an alternative method where possible.
If you have any questions about this, or would like to discuss anything in more detail please don't hesitate to get in touch with the Spektrix Support team.