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Working with us
Information about our Support, Training & Consultancy offering, and how we keep your data secure
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Navigate Spektrix
Accessing and navigating Spektrix, understanding basic concepts, and adding and editing Users
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Set up Events, Offers, Subscriptions and Merchandise
Events, Seating Plans, Tickets, Pricing, Offers, Commissions, VAT & Tax, Ticket Subscriptions, Fixed Series and Merchandise
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Sell items and fulfill Orders
Sales, Returns and Exchanges, Gift Vouchers, printing Tickets and managing Orders
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Set up and troubleshoot hardware
Ordering hardware, setting up and troubleshooting Ticket Printers, Scanners, PIN Pads/Chip Readers, and the Box Office App
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Manage payments
Methods of payment, Spektrix Payments, Payment Service Providers, Account Credit & Gift Vouchers, payment reconciliation and troubleshooting
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Reporting
Configuring, building, and running Reports, and Accounting Date
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Understand your customers
Navigating the Customer Record, understanding Customer data using Customer Lists, Tags and Reports
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Communicate with your customers
Sending Email Campaigns and Mailings, Contact Preferences, Dotdigital Programs, Mailing analysis. managing Dotdigital and configuring System Emails
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Customer loyalty and fundraising
Donations, Gift Aid, Membership schemes, cultivating donor relationships, and the Opportunities Interface
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Work with Agents and other third parties
Enabling Agents to sell on your behalf, and sharing data with other organisations
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Integrate your website with Spektrix
Understanding the relationship between Spektrix and your website
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Third Party Integrations and Partner Products
Spektrix sits at the center of a rich ecosystem of partner products, tools, and services designed to help you grow your impact.
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Recipes for Success
When you’re short on time and resources, implement our simple yet effective recipes and you'll be able to use what you have to grow your team’s capabilities and make real progress.
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