How can we help?

Browse topics

• 

  Working with us

  Information about our Support, Training & Consultancy offering, and how we keep your data secure

• 

  Navigate Spektrix

  Accessing and navigating Spektrix, understanding basic concepts, and adding and editing Users

• 

  Set up Events, Offers, Subscriptions and Merchandise

  Events, Seating Plans, Tickets, Pricing, Offers, Commissions, VAT & Tax, Ticket Subscriptions, Fixed Series and Merchandise

• 

  Sell items and fulfill Orders

  Sales, Returns and Exchanges, Gift Vouchers, printing Tickets and managing Orders

• 

  Set up and troubleshoot hardware

  Ordering hardware, setting up and troubleshooting Ticket Printers, Scanners, PIN Pads/Chip Readers, and the Box Office App

• 

  Manage payments

  Methods of payment, Spektrix Payments, Payment Service Providers, Account Credit & Gift Vouchers, payment reconciliation and troubleshooting

• 

  Reporting

  Configuring, building, and running Reports, and Accounting Date

• 

  Understand your customers

  Navigating the Customer Record, understanding Customer data using Customer Lists, Tags and Reports

• 

  Communicate with your customers

  Sending Email Campaigns and Mailings, Contact Preferences, Dotdigital Programs, Mailing analysis. managing Dotdigital and configuring System Emails

• 

  Customer loyalty and fundraising

  Donations, Gift Aid, Membership schemes, cultivating donor relationships, and the Opportunities Interface

• 

  Work with Agents and other third parties

  Enabling Agents to sell on your behalf, and sharing data with other organisations

• 

  Integrate your website with Spektrix

  Understanding the relationship between Spektrix and your website

• 

  Third Party Integrations and Partner Products

  Spektrix sits at the center of a rich ecosystem of partner products, tools, and services designed to help you grow your impact.