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Troubleshooting a Saveo BOLT S12D/Z12D Ticket Scanner

Dave Carr
Dave Carr
  • Updated

This article is for Spektrix users who use Saveo BOLT Scanners to scan tickets for access and entry management. It will help you troubleshoot problems you might encounter while using Saveo BOLT S12D and Z12D Ticket Scanners to scan tickets with Barcodes/QR Codes.

The article provides help with a range of issues, from charging the battery to connecting to a mobile device and scanning tickets.

Before you read this article make sure you’re familiar with:

 

Initial Checks

  1. Is the scanner powered on?
  2. Is the battery fully charged?
  3. Have you paired a mobile device to the scanner?
  4. Does the paired mobile device have an internet connection?
  5. Is the scanner’s window free of dust and debris?

 

Quick links to troubleshooting steps

 

Why won't my Saveo BOLT power on?

To power on your Saveo BOLT, pull the scanner's trigger. The scanner will beep once to indicate that it has power.

Saveo_BOLT_Trigger.png

 
If the scanner won’t power on, follow these steps:

  1. Connect your Saveo BOLT charging cradle to a power source.
  2. Place the scanner securely into its charging cradle to charge it.
  3. If the battery has fully discharged, hold down the scanner’s trigger for 30-40 seconds whilst in the charging cradle to begin recharging.

Charge the device fully before disconnecting the charging cradle from mains power. The scanner’s LED is orange whilst charging and turns green when the scanner is fully charged.

 

Why won't my Saveo BOLT scanner charge?

  1. Check that the device is charged. Each Saveo BOLT is supplied with a charging cradle. This needs to be connected to a power source.
     
  2. Check for signs of damage on both the scanner and charging cradle, especially any cables. Do not use damaged equipment.
     
  3. Check charging ports for any dust/debris. Disconnect from mains power and clean with a can of compressed air.
      
  4. Place the scanner securely into its charging cradle to charge it.
     
  5. If the battery has fully discharged, hold down the scanner’s trigger for 30-40 seconds whilst in the charging cradle to begin charging.
     
  6. If your scanner still won’t charge, try using a charging cradle from another Saveo BOLT scanner if you have one. Alternatively, plug the charging cable directly into the scanner. If this resolves the issue, then the charging cradle may be faulty and should be replaced.
     

TIP: Charge the device fully before disconnecting the charging cradle from mains power. The scanner’s LED is orange whilst charging and turns green when the scanner is fully charged.

If you have followed the steps above and you’re still unable to charge your scanner, the scanner itself may be faulty. If you’re in the UK and Ireland, contact Support. If you’re in the US and Canada, contact your Saveo supplier.

 

Why can't I connect a Saveo BOLT scanner to my phone?

To troubleshoot any connection issues, click the tab below depending on whether you're connecting via bluetooth or a wired connection.

  • iOS and Android

    First, check that both the scanner and mobile device/cellphone you wish to pair are charged and switched on. Then, check the following:


    If you're still experiencing problems, follow these steps:

    1. Check that both the mobile device and scanner are powered on.
    2. Make sure bluetooth is active on your mobile device.
    3. Turn off Flight Mode (Airplane / Aeroplane Mode).
    4. Check that the scanner isn’t already paired with another mobile device. You can temporarily disconnect the scanner from another device by turning off bluetooth on the other mobile device.

    5. Follow the steps in Connecting to a mobile device using bluetooth.

  • Wired connection (Android only)

     

    First, check that both the scanner and mobile device you wish to connect are charged and switched on.  Then, check the following:

    • Check both the scanner and mobile/cellphone for any dirt/dust or obstructions in their cable ports. Obstructions can be cleared using a can of compressed air.
    • Make sure you're using the correct cable to connect the mobile device to the scanner. Use USB-C for newer devices and Micro USB for older devices.
    • Make sure you've followed the steps for Connecting to an Android device using a wired connection.

     

 

Why isn't my Saveo BOLT scanner responding?

If the Saveo BOLT S12D/Z12D stops responding, check the following:

  1. The scanner may have entered sleep mode. Pull the trigger to wake the scanner.

  2. Check the scanner has sufficient charge. If your scanner still has some power remaining, you can scan this barcode to check battery status:

    Saveo_BOLT_Current_Battery_Level.png

  3. If the battery has low/no charge, charge it fully before attempting to scan again.
  4. Check the mobile device the scanner is paired / connected to is charged and powered on.
  5. Check the mobile device the scanner is paired with has an internet connection.

 

Why can't I connect to the Scanning Interface?

You may sometimes experience internet connection issues with the device you’re using with your Saveo BOLT S12D/Z12D. These issues may prevent you accessing the Scanning Interface.

The Scanning Interface lets your scanner communicate with your Spektrix System. If you see a message similar to the image below, proceed for instructions on how to resolve this:

Android_No_Internet.png

  • Is Aeroplane Mode turned on?

    Mobile devices cellphones have a feature called Flight mode (also known as Flight Mode / Airplane Mode). If Aeroplane mode is turned on, Wi-Fi, 4G / 5G and bluetooth are deactivated. This prevents you accessing the Scanning Interface. To check Flight mode, follow the guide for the device you're using.

    • Android: Swipe down from the top of your screen to open the Quick Settings panel, then tap the Airplane icon.
       
    • Apple: Swipe down from the top right corner of your screen and tap the Airplane icon.

  • Is your mobile device connected to Wi-Fi?

    To check your Wi-Fi connection, follow these steps:

    • Android: Swipe down from the top of your screen to open the Quick Settings panel. Look at the Wi-Fi icon to see if it is turned on and connected. If Wi-Fi isn't turned on, tap to connect. If you're not connected to a network, tap the network name and enter your network password if prompted.

    • Apple: Go to Settings > Wi-Fi. Turn on Wi-Fi if turned off. If you're not connected to a network, tap the network name and enter your network password if prompted.

  • Is mobile data turned off?

    If you’re using a 4G/5G connection with your mobile device, make sure you can access the internet/make calls from the device. If you are unable to connect, contact your network provider for further help.

    The Scanning Interface lets the scanner communicate with your Spektrix System. If you see a message like the image below, proceed for instructions on how to resolve this:

    • Android: Swipe down from the top of your screen to open the Quick Settings panel. Look for the Mobile data / Cellular data icon. A highlighted icon means mobile data is on. A gray or dimmed icon means it is off. Tap the icon to turn on mobile data.
       
    • Apple: Go to Settings > Mobile / Cellular Service. Turn on Mobile Data / Cellular Data if turned off.

    Once you’re connected to Wi-Fi, try accessing the Scanning Interface again.

 

Why can't I hear any sounds when I scan tickets?

Saveo BOLT scanners beep to indicate a failed scan and when scanning a setup barcode. If your scanner doesn’t also produce any sound when successfully scanning tickets, check the following: 

  1. Your scanner may be muted. Muting your scanner allows you to use sounds on your mobile device/cellphone instead. Try adjusting the volume on the mobile/cellphone paired to the scanner.

     

  2. If you are still unable to hear a beep when scanning a ticket, use the following barcodes to adjust the scanner's volume:

    Low Volume:

    11 Low Volume barcode for BOLT.jpg

    Medium Volume:

    9 Medium Volume barcode for BOLT.jpg

    High Volume:

    10 High Volume barcode for BOLT.jpg

 

How do I reset my Saveo BOLT scanner?

To return the scanner to its default setting, before completing the set-up process again. You can reset the Saveo BOLT S12D/Z12D by scanning this barcode:

Saveo_BOLT_Factory_Default_Reset.png

Once you've reset your scanner, you can set it up again by following the steps in Setting up a Saveo BOLT S12D / Z12D Ticket Scanner.

 

Scanner Care

Over time, your scanner will accumulate dirt and dust. To prevent damage, it is important you clean and maintain your scanner on a regular basis. Clean the screen with a clean, non-abrasive, lint-free cloth.

 

Vendor Support

If you continue to experience issues with your Saveo scanner after completing the troubleshooting steps in this article, contact the following for further assistance: