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Ordering a Ticket Scanner (US and Canada)

Dave Carr
Dave Carr
  • Updated

Scanning tickets enables you to manage attendance and access control. When scanning tickets, you'll also be able to view customer information. For example, if a customer is a member or has any access requirements.

To scan tickets, you'll need one or more ticket scanners. This article explains how to order ticket scanners for your organization. You will also find information to help you decide which scanners to choose.

Users in the UK and Ireland should refer to our article Ordering a Ticket Scanner (UK and Ireland).

TIP: To use ticket scanners, you’ll need to include barcodes or QR codes on your ticket designs. You’ll find more information on using barcodes or QR codes in The Ticket Design tool - How To Create A New Ticket Design.

 

Choosing a Ticket Scanner

Spektrix works with three brands of ticket scanner in the US and Canada: Saveo, Zebra, and Janam.

Consider the following when deciding upon which ticket scanner is best for your organization:

  • Whether you need a scanner with built in connectivity
  • Whether you want use a ticket scanner with your own Android or Apple device
  • Whether you want to use the scanner indoors with Wi-Fi connectivity or outdoors with a 5G or 4G connection

 

Saveo Ticket Scanners

Spektrix works with both the Saveo BOLT and Saveo Pocket Scan 2. You can see the Saveo Bolt and Saveo Pocket Scan 2 on the Saveo SCAN website.

  • The Saveo BOLT measures 5.71" in length, 3.35" in width, and 4.13" in height.

    saveo-bolt.jpg

  • The Saveo Pocket Scan 2 measures 3.18" in length, 1.98" in width, and 0.79" in depth.

    21a Saveo Pocket Scan.jpg


Saveo BOLT and Saveo Pocket Scan 2 scanners require additional cellphones to operate. These are not included in the purchase of the hardware. Ticket scanners connect to cellphones using the following methods

  • Saveo BOLT: Bluetooth and wired connections
  • Saveo Pocket Scan 2: Bluetooth only

TIP: To use a wired connection with an Apple device and Saveo BOLT, you'll need to order a cable kit add-on. This must be purchased as part of the initial ordering process.

The cable kit add-on (SCF003-KIT) includes:

1 x Premium USB Type-C cable (SCUSBC)
1 x Flex-Protect Lightning device cable (SCF003)

Please request this when ordering your scanner.

 

Zebra Ticket Scanners

Spektrix works with both Zebra TC22 and TC27 Ticket Scanners. You can view the Zebra TC22 and TC27 on Zebra’s website.

TIP: The Zebra TC22 and TC27 Ticket Scanners replace the Zebra TC21 and TC26 which have been discontinued. The Zebra TC21 and TC26 will be supported until 31st December 2027.

  • The Zebra TC22 has Wi-Fi connectivity, and measures 6.49" in length, 2.99" in width and 0.49" in depth. The Zebra TC22 is best used indoors with a stable Wi-Fi connection.

     

  • The Zebra TC27 has Wi-Fi, 5G and 4G connectivity, and measures 6.49" in length, 2.99" in width and 0.49" in depth. The Zebra TC26’s 5G and 4G connection means it can be used for outdoor events, or indoors with Wi-Fi.

ZEBRA_TC22_TC27.jpeg

 

The Zebra TC22 and TC27 scanners have built-in connectivity so do not require a cellphone to operate.

 

Janam Ticket Scanners

Spektrix works with the Janam XT40 ticket scanner. You can view more information by reading the Janam XT40 datasheet.

  • The Janam XT40 has Wi-Fi connectivity, and measures 5.98" in length, 2.99" in width, and 0.70" in depth.

JANAM-XT40-Series-Mobile-Handheld-Computer-product.jpg

 

Linea Pro Rugged Ticket Scanner

The Linea Pro Rugged for iPhone 13/14 combines a ticket scanner with an iPhone 13/14 phone case.  It available in the US and Canada only. It is not available to purchase through Spektrix in the UK and Ireland.

You can view the Linea Pro Rugged for iPhone 13/14 on the LINEAPRO Store website.

TIP:  The Linea Pro Rugged for iPhone 13/14 doesn't come with any additional hardware.  You’ll need to provide your own iPhone 13 or 14.

Only the standard iPhone 13 and 14 will fit into the scanner case. The iPhone 13 mini, Pro, Pro Max, iPhone 14 Pro and Pro Max are not compatible.

  • The Linea Pro Rugged for iPhone 13/14 measures 3.14" in length, 1.10" in width and 6.73" in height.

lineapro-rugged-13-14.png

 

Ordering a Ticket Scanner

Once you have chosen your preferred make and model, Spektrix users in the US and Canada can purchase ticket scanners directly from the following suppliers:

To speed up the ordering process for Zebra and Janam ticket scanners, SSE Technologies will ask for the following wireless network and Spektrix test account information for your organization.

TIP: If you're unsure on where to find the information in the following sections, please ask your IT Team.

 

Wireless Information

The information you’ll need to provide will differ depending on whether you’re using Static IP addresses or DHCP (Dynamic Host Configuration Protocol).

You can find out if you’re using Static IP or DHCP by following these steps:

  1. Click the Windows/Start button in your taskbar or press the windows key on your keyboard. Type CMD.
  2. You’ll see a Command Prompt window. Type ipconfig/all and press Enter.

  3. In the results returned, look for DHCP Enabled. If this is set to Yes, you’re using DHCP (Dynamic IP Addresses). If it’s set to No, you’re using a Static IP address:


    DHCP.JPG

 

Once you’ve established whether you’re using a Static IP address or DHCP, click the relevant tab below for the information you’ll send to SSE Technologies.

  • Static IP addresses

    SSE Technologies will ask for the following information:

  • DHCP (Dynamic Host Configuration Protocol)

    SSE Technologies will ask for the following information:

    • Wi-Fi Name (SSID)
    • Encryption type (WEP, WPA, WPA2, etc)
    • Wi-Fi passphrase (password)

Wi-Fi name and passphrase

When you connect to a Wi-Fi network, you’ll need the name of the Wi-Fi network (often referred to as SSID), passphrase (password) and encryption type.

Click the tabs below for information on how to find your Wi-Fi network name, passphrase and encryption type.

  • Wi-Fi name and passphrase

    When you connect to a Wi-Fi network, you’ll need the name of the Wi-Fi network (often referred to as SSID) and passphrase (password).

    To find your Wi-Fi name and passphrase, follow these steps:

    1. Make sure you're connected to your Wi-Fi network.
    2. In the taskbar on your PC, right-click the Wi-Fi icon, and then select Open Network and Internet Settings.
    3. Under Advanced Network Settings, select Network and Sharing Center.
    4. Next to Connections, select your Wi-Fi network name.
    5. Select Wireless Properties.
    6. Select the Security tab.
    7. Select Show Characters. If you see a popup asking Do you want to allow this app to make changes to your device? Click Yes to continue.
    8. Your passphrase will now be displayed in the Network Security Key field. Make a note of it, but do not change it.

  • Wi-Fi encryption

    Wi-Fi encryption is a crucial aspect of securing your wireless network. It is a method of protecting your Wi-Fi network from unauthorized access by encrypting the data transmitted over the network.

    There are several types of encryption available. Click the box below for help finding your encryption type.

    To find the encryption type for your Wi-Fi, follow these steps:

    1. Find the Wi-Fi icon in your taskbar and click on it
    2. Underneath your Wi-Fi connection, click Properties
    3. Scroll down and under Properties, look for the Wi-Fi details
    4. Look for your Wi-Fi Security Type - this is your encryption type

 

Spektrix Information

Once you’ve gathered the information for your wireless network, the final step is to provide the following information to link the scanner to Spektrix:

  • URL for the Scanning Interface.
  • A test user account for your Spektrix system (please do not use your own or a colleagues account). Create an account for testing purposes only.
  • Sample show tickets in [PDF] or [jpeg] format.
  • Date devices are needed.

SSE Technologies will use the information you provide to complete the setup of Zebra and Janam ticket scanners.

Once you’ve switched the scanner on, you’ll be able to scan straightaway, by entering your Spektrix username and password. The scanners are locked down, so the only settings you'll be able to change are the Wi-Fi details.

TIP: By ordering through SSE Technologies, you'll have access to their support service. If you have trouble scanning, SSE Technologies will be your first point of contact.

 

Further Reading

Once you receive your Ticket Scanner, the next step is to configure the device. Refer to these articles, relevant to your choice of Ticket Scanner: