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Ticket Type Attributes

Rachael Norris
Rachael Norris
  • Updated

You can set up Ticket Type Attributes to store extra information about Ticket Types on your Spektrix system.

In this article, we’ll provide some example use cases and cover how to create a Ticket Type Attribute.

Before getting started with Ticket Type Attributes, take a look at:

 

Why use Ticket Type Attributes?

You can use Ticket Type Attributes to group your Ticket Types.

Ticket Type Attributes will display as additional fields to be completed when creating new Ticket Types. If needed, you can make the Attribute required to ensure this information is always completed. 

You can apply Ticket Type Attributes retrospectively by editing a Ticket Type.

Example use cases

You can use Ticket Type Attributes to group your Ticket Types for Reporting purposes.

For example, you might want to group all of your ‘Concession’ Ticket Types to Report on Concessions as a whole. To do this, you could apply a Ticket Type Attribute to all of the Ticket Types you want to class as a Concession. For example, Student, Senior, Child, etc.

This will mean you can then group any Ticket Types with the ‘Concession’ Ticket Type Attribute in Reports.

 

How to create a Ticket Type Attribute

To create a new Ticket Type Attribute, navigate to the Settings Interface > Attributes > Ticket Type.

TIP: You'll need the Settings Administrator user role to create and edit Attributes. If you don’t have this permission, ask the administrator in your organisation.

Click the New Attribute Definition button.

Attribute Definition

Next, you’ll be asked to input information to define the parameters of your Attribute.

WARNING: You cannot change the name of an Attribute once you have created it.

 

Complete the following information.

  • Name: give the Attribute a clear and descriptive name. Attribute names cannot include special characters (, . - & ! / etc.). Your Attribute name cannot be longer than 50 characters.

TIP: Consider if your Attribute will be visible to customers on your website when choosing the name of your Attribute.

  • Type: choose the Attribute Type.

  • Description: use this field to make it clear to other members of your team what the purpose of this Attribute is. This description will only be visible in the Admin Interface.

  • This Attribute is visible in your API integrations: check this box to make this Attribute available to the API.
  • This Attribute is always required: check this box to make it so that this Attribute cannot be skipped or left empty.

    Required Attributes will appear with a red line. You’ll need to enter information in order to proceed:

REMINDER: Check Box Attributes can never be set to required, as they work on a Yes/No response. This means that leaving the box unchecked is a valid response.

  • This Attribute is protected: this option is greyed out as you cannot protect Ticket Type Attributes.

  • Length: choose the maximum number of characters that can be entered, or set the exact number of characters which have to be entered to proceed. A text field can contain a maximum of 255 characters.

  • Allow users to enter free text for this Attribute: this option is only available for Dropdown List Attributes.

  • Unique Value: check this box if you require a unique Value to be entered every time.

Once you are happy with the information you have inputted, click Create Attribute Definition.

 

Attribute Values

If you choose a Dropdown List, you will then need to add in the Values. 

Type each of your Values for this Attribute on a separate line. Each line appears as a value in this Attribute’s Dropdown List.

 

    • Select the Attribute you want edit. 
    • Go to Attribute Values.
    • To add a new Attribute Value click New Attribute Value.
    • You can rearrange the Values by clicking and dragging them from the grey dots on the left.
    • Clicking the grey trash can icon will delete the Attribute value.
    • Click on the name of the Attribute value to edit.

    WARNING: Editing the name of an Attribute Value will replace all existing Values with the new value. If your website integration uses this Attribute then this may prevent your website integration from working correctly.

    • Click Update Attribute Value if you are happy to proceed.

 

Ticket Type Attributes in the Admin Interface

Once created, your new Event Attribute will appear in the Admin Interface > Pricing > Ticket Types.

In this example, you can see the Concession Check Box Attribute under New Ticket Type.


To add the Concession is Yes Value to a Ticket Type, you would check the box when creating the new Ticket Type.

If you want to add an Attribute Value to an Event you have already created, you can edit the Ticket Type and apply the Attribute Value by clicking the Attributes button.

This will open a new window where you can add the Ticket Type Attribute Values.

 

Further Reading

To continue learning about Ticket Types, take a look at the following articles:

You can find more articles on Setting up and Editing Tickets and Pricing in the Set Up Events, Offers, Subscriptions and Merchandise section of the Support Centre.