Search

Balancing the Basket/Cart

Dave Carr
Dave Carr
  • Updated

You cannot confirm an Order when the Basket/Cart is not balanced. This article will show you a number of ways you can balance a Basket/Cart.

We’ll also provide information on Custom Payments, and how to cancel Payments and Refunds in the Basket/Cart.

Before you read this article you should be familiar with:

TIP: Our Support team are unable to make any changes to your Basket/Cart. In the event that you are unable to balance a Basket/Cart, contact your Box Office Manager or your organisation’s Administrator.

 

What is a balanced Basket/Cart?

A Basket/Cart must be balanced before it can be confirmed. This means before confirming an Order you must:

  • Add payments or refunds to a Basket/Cart until the amount to pay or refund is zero.
  • Add items to the Basket/Cart if you’ve already added a Payment.

This ensures that all money involved in the transaction is accounted for and the actions in the Basket/Cart are recorded.

TIP: You can’t confirm an Order which has outstanding payments or refunds.

If you try to confirm an Order while there is an outstanding payment, you’ll see an Error:

balance_left_to_pay.png

 

To confirm the transaction, you would need to add payments until the amount to pay is zero. You can use one or multiple methods of payments.

balanced_basket_total.png

 

What to check before balancing the Basket/Cart

If your Basket/Cart won’t balance, you should first check the following:

  • Check the total in the Items section matches the total in the Payments section of the Basket/Cart. This should include items in the Basket (including any Commission) and Ticket Delivery Commission (if applicable). In this example the total is £67.00:

    order_total_of_basket_cart.png

  • In the Payments section of the Basket/Cart, you can see what payments and refunds have been added. A payment will display as a positive amount. A refund will display as a negative amount. This lets you keep track of what transactions have been added to the Basket/Cart.

Payments and Refunds in the Basket/Cart should equal the total Order value. If you’ve added too many payments or refunds to the Basket/Cart, you may need to cancel these payments to balance your Basket/Cart.

For more information, read Cancelling a Payment.

 

Balancing a Basket/Cart when the payment is higher than the Order value

If you’ve added a payment that is higher than the total Order value, you'll need to either cancel the payment or refund the difference.