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Setting up a Linea Pro Rugged Ticket Scanner (iOS 12.1 and later)

Dave Carr
Dave Carr
  • Updated

This article will cover how to set up a Linea Pro Rugged ticket scanner. We’ll guide you through configuring the QBrowser app to connect the ticket scanner to the Scanning Interface.

Before you read this article, you should be familiar with:

TIP: This article covers using a Linea Pro Scanner with an iPhone 13/14, however the set up is the same for all iOS devices running iOS 12.1 or later. 

Apple devices running iOS 12 or earlier and iPod Touch 6th Generation and earlier are not supported. If you're using an unsupported device, take a look at our Ordering a Ticket Scanner article to view the options available.

 

Getting Started

Your new scanner package should contain:

  • Linea Pro Rugged ticket scanner
  • Battery (pre-installed)
  • Security Torx Screw
  • USB-A to USB-C charge cable

TIP: To secure the case, you’ll need a torx screwdriver. The torx screw holds the top of the scanning case in place, ensuring your iPhone remains in the case at all times. The torx screwdriver is not included.

 

Inserting an iPhone into the Linea Pro Rugged Scanner

The Linea Pro Rugged Scanner is a combined iPhone case and Ticket Scanner.

TIP: It is recommended to leave your iPhone in the Linea Pro Rugged Scanner case. This ensures the iPhone is protected at all times. Inserting and removing the iPhone each time may result in losing the screw that securely closes the case.

To insert an iPhone into the Linea Pro Rugged Ticket Scanner, follow these steps:

  1. Remove the top of the scanning case by squeezing the grips and pulling away from the body of the case:


  2. Slide the iPhone fully into the case. The lightning / USB-C jack inside the case should be fully inserted into the lightning / USB-C port on the iPhone:


  3. Insert the top of the case by sliding it onto the rails. Push down firmly. If the top of the case is misaligned, remove and retry:


  4. Insert the torx screw into the hole at the top of the device. You’ll find this just above the camera cutout. Use a torx screwdriver to tighten the screw:


     

WARNING: Do not overtighten the screw as this could damage the case.

 

Charging your Linea Pro Rugged Scanner and iPhone

The Linea Pro Ticket Scanner has built-in pass-through charging. This means that when your iPhone is in the case, you can charge your scanner and iPhone at the same time by inserting the USB-C cable into the Linea Pro Rugged Scanner case

To charge your Ticket Scanner and iPhone, insert the USB-C cable into the Ticket Scanner. Insert the USB-A end of the cable into a USB charger, or a USB port on your computer.

TIP: If you’re charging your iPhone and ticket scanner using a laptop, make sure that the laptop is plugged into mains power. Ensure the USB cable is plugged directly into the PC. If you use a USB hub, make sure it is a powered USB hub to deliver enough power to charge your devices.

 

Download the QBrowser App

TIP: Before you set up the Ticket Scanner, ensure your iPhone and scanner battery are fully charged.

To use the Linea Pro Rugged Scanner, you’ll need to download an app called QBrowser. The QBrowser app links the Linea Pro Scanner to the Spektrix Scanning Interface.

TIP: QBrowser is compatible with iOS 12.1 and later.

Open the App store on your iphone and search for the QBrowser app:

To download apps from the App Store, you’ll need to create an Apple ID. If you don’t have an Apple ID, read How to create a new Apple ID for more information.

 

Connecting the QBrowser App to the Scanning Interface

Once you’ve downloaded the QBrowser app, open the app:

To connect the QBrowser app to the Spektrix Scanning Interface, follow these steps:

  1. In the app startup screen, tap Connect your application:


  2. You’ll then see a Connect Your Application screen:


  3. In the address bar, enter the URL for the Scanning Interface https://system.spektrix.com/XXX/client/scanning-app (replace XXX with your client name). 
     
  4. Toggle on Set as default URL and keep Show Navigation toggled on. 
     
  5. Tap Connect 
     

TIP: Setting the Scanning Interface as the default URL saves you having to enter the Scanning Interface URL each time.

Once you’ve configured the QBrowser app, you can:

 

Changing the Scanning Interface URL

If you need to change the Scanning Interface URL, for example when scanning tickets for another venue, you can do this from within the settings of the QBrowser app.

  • To change the URL of the Scanning Interface in the QBrowser app, follow these steps:
    1. Go into your iPhone's settings menu


    2. In settings menu, scroll down and tap QBrowser:


    3. In the QBrowser Settings, scroll to the URL section. Delete the entry and type the URL for the Scanning Interface. The URL is  https://system.spektrix.com/XXX/client/scanning-app (replace XXX with your client name):


    4. Tap Settings to save your changes:


 

Resetting the QBrowser app

If you encounter any issues when scanning, or you’ve changed a setting not listed in this article, you’ll need to reset the QBrowser app.

To do this, uninstall and reinstall the QBrowser app and follow the steps in Connecting the QBrowser App to the Scanning Interface.

 

Next steps

Once you have set up your ticket scanner, take a look at the following articles: