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Recovered Transactions

Dave McNamara
Dave McNamara
  • Updated

In this article, we’ll guide you through Recovered Transactions, where to find them and how to manage them.

 

What is a Recovered Transaction?

A Recovered Transaction is an unconfirmed Transaction that has been placed in a suspended state. This can happen when your connection to Spektrix is interrupted, for example, if you log out of Spektrix part way through a sale.

When you log back in, you’ll receive a prompt to reload the Recovered Transaction.

TIP: Recovered Transactions will only appear when for transactions performed in the Sales Interface.

If a Customer’s online Order is interrupted, it’ll appear in Open Transactions. Read Open Transactions for more information.

 

Where to find Recovered Transactions

If you log out of Spektrix or close your browser in the middle of a transaction, you’ll see a Recovered Transaction pop up when you log back into Spektrix:

recovered_transaction_screen.png

 

How to interact with a Recovered Transaction

If you see a Recovered Transaction screen you can select the recovered transaction or continue to the Sales Interface.

 

Select the Recovered Transaction

If you want to proceed with completing the transaction, click on the Recovered Transaction to open it:

recovered_transaction_screen_select_transaction.png

 

You can also find the recovered transaction in the list of Open Transactions by following these steps:

  1. Click the Control Panel icon in the bottom left corner of Spektrix:

     

    control_panel.png

  2. Go to Open Transactions:

     

    open_transactions.png

  3. Click the Select a transaction to load drop down and choose the transaction:

     

    select_transaction_to-load.png

  4. Once you’ve selected the transaction from the Recovered Transactions screen or Open Transactions, you’ll see a Load Transaction screen.
  5. Click Ok to load the transaction:

     

    load_transaction_screen.png

WARNING: Once you click Ok to continue, you’ll take over the transaction and become the owner. The original transaction owner won’t be able to access the transaction until it has been confirmed.

 

Continue to the Sales Interface

To go to the Sales Interface and deal with the Recovered Transaction later, follow these steps:

  1. Click Continue on the Recovered Transaction screen:

     

    recovered_transaction_screen_continue.png

  2. When you’re ready to deal with the transaction, you’ll find it in the top right corner of the Sales Interface:

     

    recovered_transaction_sales_interface.png

  3. Select the transaction to open it and proceed.

TIP: You can also find Recovered Transactions in Open Transactions by clicking the Control Panel icon in the bottom left of Spektrix and going to Select a transaction to load.

Read Open Transactions for further information on how to deal with Open Transactions.

 

How to Confirm a Recovered Transaction

Once you’ve loaded a Recovered or Open Transaction, you can Confirm the Order in the usual way.

Read Performing a Sale for more information.

 

How to cancel a Recovered Transaction

If no payments have been taken you can Cancel the transaction by clicking Cancel:

cancel_transaction.png

If you want to cancel a transaction where a payment has been taken, read Cancelling a Payment for more information.

You should have the information you need to manage Recovered Transactions. For more information on Orders, go to the Managing Orders section of our Support Centre.