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Door Sales

Dave Carr
Dave Carr
  • Updated

Door sales, also known as on-the-door sales, quick sales or walk-ups, are ticket sales which generally take place at the Box Office, usually immediately before the start of a performance.

Door sales can be used to process sales quickly in situations where there is time pressure or a queue. 

When you choose to process a door sale, you prioritise the speed of the sale over collecting customer data. This means that you won’t be able to trace this ticket back to the customer, or contact them with any information about future events.

Although it is possible, we don’t recommend that you sell tickets for events in the future using the door sale method. This is because if you don’t collect customer data, then you can’t contact these customers if an event is cancelled or rescheduled.

TIP: Looking for an alternative way to manage door sales queues? Place QR codes around your box office with a direct link to your Event booking page. Prompting customers to self serve can help to reduce queues.

Alternatively, take a look at our Partner Products for other solutions.

 

Counter Quick in the Sales Interface

You can use the Counter Quick Sales Channel at the Box Office to sell tickets quickly.

When using Counter Quick:

  • You won’t be prompted to add a customer to the Basket/Cart.
  • The default delivery method is COBO/Will Call.

  • You can override Delivery Commission in the Basket/Cart by checking the Override box:


  • Tickets are printed immediately as soon as the Order is confirmed.
  • Once the Order is confirmed, you’ll be taken back to an empty basket with Counter Quick pre-selected as the Sales Channel.
  • If you use Offers with a Per Customer, Per Customer Per Event or Per Customer Per Event Instance limit, you will need to add a Customer to the Basket/Cart.

 

How to sell a Ticket using Counter Quick

To sell a ticket quickly using the Counter Quick Sales Channel, follow the steps below:

  1. Select the Counter Quick Sales Channel
  2. Search for an Event
  3. Select Seats from a Reserved or Unreserved Seating Plan
  4. Take a payment

    TIP: When taking a payment using Counter Quick, we recommend Cash or Chip/PIN. Any other payment methods will require a customer to be added to the Basket/Cart.

  5. Confirm the Order

 

Take a look at the article Performing a Sale for a more in-depth look at processing a sale.

 

Reporting on Counter Quick Sales

Counter Quick Sales are grouped together with Counter Sales in Reports. As Counter Quick Sales Channel do not require a customer in the Basket/Cart, you can run the following Reports and look for transactions with no customer details attached:

TIP: You can still add a customer to the Basket/Cart using Counter Quick. There may be transactions using Counter Quick where a customer has been added to the Basket/Cart. We recommend checking these reports thoroughly.

 

Further Reading

This article should give you the information to enable you to sell tickets quickly. To learn more about sales, visit the Sell items and fulfill Orders section of the Support Centre.