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Choosing a Sales Channel

Kyle Tarbuck
Kyle Tarbuck
  • Updated

A Sales Mode must be selected for every Transaction. The Sales Mode selected determines the Sales Channel for the Transaction. The Basket has different behaviours depending on the Sales Mode chosen for the transaction. Commissions are also looked up based on the chosen Sales Mode.

The Sales Mode for a transaction can be changed using the three icons at the bottom right of the basket (see below)

The four Sales Modes are described below.

Phone

To be used for transactions carried out with customers over the phone. The following behaviour of the basket applies:

  • A customer must be selected. This is to ensure that the tickets can be successfully delivered as the customer is not present at the time of sale.
  • You will be prompted whether to print tickets now or later.

Counter

To be used for transactions carried out with customers you are dealing with over the counter. The following behaviour of the basket applies:

  • A customer does not have to be selected but you will be prompted whether you are sure you do not want to select a customer when attempting to confirm a transaction without one selected.
  • You will be prompted whether to print tickets now or later.

Counter Quick

To be used for transactions carried out with customers you are dealing with over the counter but where you are needing to sell tickets as quickly as possible for an event instance that is about to begin. The following behaviour of the basket applies:

  • COBO delivery method is selected by default but can be changed.
  • You are not prompted to select a Customer at any point.
  • On confirming the transaction the tickets are immediately printed out and you are not given the option of printing them later.
  • On confirming the transaction a new transaction is immediately set up with Counter Quick selected as the Sales Mode.


Web

As of R34 you can select the web channel which will simulate the order being placed online.

When using this mode, the usual rules for a website booking are suspended (such as needing a customer in the basket and only being able to use web ticket types). This is to allow you to easily overide those rules in your box office. However, the system will apply all web ticket commissions and offers as if the tickets were being booked on the website.