The Spektrix Scanning Interface

When scanning tickets, as well as using a Ticket Scanner, you’ll also use the Spektrix Scanning Interface. The Scanning Interface is a website that you access from your combined Scanner/Android device or any mobile device connected to your Scanner.

Before reading this article, make sure you're familiar with:

• Introduction to Hardware
• Introduction to Ticket Scanning

Getting Started

The Scanning Interface shows the following information:

• Event Instances
• Area, Row and Seat Number
• Customer Name
• Any Customer Groups the customer may be in (if enabled)
• Name of the user who has scanned the ticket
• Time and date of the scan
• Scanning history if the ticket has been scanned more than once

Before you start setting up the Scanning Interface, you’ll need:

• Your Spektrix client name
• The URL for the Scanning Interface
• Your Spektrix Username and Password
• The Scanning User role enabled on your User Account

• To find your client name, follow these steps:

  1. Open your browser and log in to Spektrix.
  2. Look at the address bar at the top of your browser window. You’ll see your client name after system.spektrix.com and before client:

     
     

  TIP:Your client name is exactly as it displays in the address bar of your browser. Your client name is one word, lower case and doesn’t include any punctuation.

Adding a shortcut to the Scanning Interface

It’s useful to add a shortcut to the Scanning Interface onto the home screen of your scanner, or the mobile device it connects to. This shortcut will take you straight to the login screen.

To create a shortcut on your device, follow the instructions below. Click the box for the device and browser you’re using.

• Read this section if you’re using a Google Chrome browser on an Android device.

  To set up a shortcut to the Scanning Interface, follow these steps:

  1. On your mobile device, open the Chrome app:

     
     

  2. In the address bar type https://system.spektrix.com/XXX/client/scanning-app (where XXX is your client name). You’ll then see a Login screen.
  3. Tap on the three dots to the right of the address bar:

     
     

  4. Scroll down until you see Add to Home Screen. Tap this option:

     
     

  5. You’ll now see a screen showing the Scanning Interface shortcut. Tap to Add this shortcut to your Home screen:

     
     

  6. Depending on the version of Android you're using, you may see an Add to Home screen pop up. If you see a screenshot similar to the one below, tap ADD AUTOMATICALLY:

     
     

  7. You’ll now see the Scanning Interface icon on your home screen:

     
     

  Once you have completed these steps, read the next section, Using the Scanning Interface.

• Read this section if you’re using the Safari browser on an Apple device.

  To set up a shortcut to the Scanning Interface, follow these steps:

  1. On your device, open the Safari app.
  2. In the address bar type https://system.spektrix.com/XXX/client/scanning-app (where XXX is your client name). You’ll then see a Login screen:

     
     

  3. Press the Share button in the menu bar:

     
     

  4. Scroll down the list of options and tap Add to Home Screen:

     
     

  5. You’ll now see a screen showing the Scanning Interface shortcut. Tap Add to add this shortcut to your Home screen:

     
     

  6. You’ll now see the Scanning Interface icon on your home screen

     
     

  TIP: If you don’t see Add to Home Screen after tapping the share button, scroll down to the bottom of the list, tap Edit Actions, then tap Add to Home Screen.

  Once you have completed these steps, read the next section, Using the Scanning Interface.

Using the Scanning Interface

The Scanning Interface consists of two screens:

1. The Settings screen
2. The Scanning screen

Once you’ve logged in into the Scanning Interface with your Spektrix Username and Password, you’ll see the Settings screen.

Before you can scan any tickets, you’ll need to enable one or more Instances for scanning.

You can choose which Instance(s) you want to enable for scanning. The default selection is Today, you can click on the left and right arrows to move to a different date:

To select an Instance, tap on the check box next to the date. A tick will appear to show that the Instance has been enabled for scanning. Alternatively tap the All check box to enable all of the Instances on the date you’re looking at:

TIP: When each user logs into the Scanning Interface, they’ll need to enable the Instances for that day. This will need to be done on a daily basis.

Customer Groups

When scanning tickets, you can display customer information in the Scanning Interface.

You can see information on customers, such as whether they’re a member, a VIP or have additional access needs. You can use Customer Groups to do this.

Read our article Customer Groups for more information.

You now have the information required to set up and use the Spektrix Scanning Interface.