Ticket Attributes

You can set up Ticket Attributes to store extra information about Tickets on your Spektrix system.

In this article, we’ll provide some example use cases and cover how to create a Ticket Attribute.

Before getting started with Ticket Attributes, take a look at:

• Introduction to Attributes
• Introduction to Tickets and Pricing

Why use Ticket Attributes?

You can use Ticket Attributes to store extra information about Tickets.

Ticket Attributes can be added to Tickets in the Basket/Cart. These Attributes can then be used in Reporting or segmentation in Customer Lists and Auto Tags.

You can apply Ticket Attributes retrospectively by editing an Order, or at the time of creating a new Order.

Example use cases

One way you can use Ticket Attributes is to collect extra information about specific Tickets. 

You could create a ‘Comp Type’ Ticket Attribute to collect information about the different reasons Sales Users might be using the ‘Comp’ Ticket Type. 

For example, you could create a Dropdown Ticket Attribute called 'Comp Type' with values like 'Press', 'Staff', 'Goodwill Gesture', etc. 

If these Values are assigned to Comp Tickets in the Basket/Cart, this will enable you to report on the different reasons why Comp Tickets have been issued

TIP: If you create the ‘Comp Type’ Ticket Attribute, it is not limited by Ticket Type and could be applied to any Type of Ticket.

How to create a Ticket Attribute

To create a new Ticket Attribute, navigate to the Settings Interface > Attributes > Ticket.

TIP: You'll need the Settings Administrator User Role to create and edit Attributes. If you don’t have this permission, ask the administrator in your organisation.

Click the New Attribute Definition button:

Attribute Definition

Next, you’ll be asked to input information to define the parameters of your Attribute.

WARNING: You cannot change the name of an Attribute once you have created it.

Complete the following information.

• Name: give the Attribute a clear and descriptive name. Attribute names cannot include special characters (, . - & ! / etc.). Your Attribute name cannot be longer than 50 characters.

TIP: Consider if your Attribute will be visible to customers on your website when choosing the name of your Attribute.

• Type: choose the Attribute Type.
  
  
• Description: use this field to make it clear to other members of your team what the purpose of this Attribute is. This description will only be visible in the Sales Interface.
  
  
• This Attribute is visible in your API integrations: check this box to make this Attribute available to the API.
• This Attribute is always required: You cannot make a Ticket Attribute required.

REMINDER: Check box Attributes can never be set to required, as they work on a Yes/No response. This means that leaving the box unchecked is a valid response.

• This Attribute is protected: this option is greyed out as you cannot protect Ticket Attributes.
  
  
• Length: choose the maximum number of characters that can be entered, or set the exact number of characters which have to be entered to proceed. A text field can contain a maximum of 255 characters.
  
  
• Allow users to enter free text for this Attribute: this option is only available for Dropdown List Attributes.
  
  
• Unique Value: check this box if you require a unique Value to be entered every time.
  
  

Once you are happy with the information you have entered, click Create Attribute Definition.

Attribute Values

If you choose a Dropdown List, you will then need to add in the Values. 

Type each of your Values for this Attribute on a separate line. Each line appears as a value in this Attribute’s Dropdown List:

• • Select the Attribute you want to edit. 
  • Go to Attribute Values.
  • To add a new Attribute Value click New Attribute Value.
  • You can rearrange the Values by clicking and dragging them from the grey dots on the left:

  

  • Clicking the grey trash can icon will delete the Attribute value.
  • Click on the name of the Attribute value to edit.

  WARNING: Editing the name of an Attribute Value will replace all existing Values with the new value. If your website integration uses this Attribute then this may prevent your website from working properly.

  • Click Update Attribute Value if you are happy to proceed.

Ticket Attributes in the Sales Interface

Once created, your new Ticket Attribute will appear in the Basket/Cart under the Reserve tab. 

• Select the Ticket/s you want to add the Attribute Value to by checking the box next to the Ticket.
• Click the down arrow on the Reserve button.
• Choose Ticket Attributes from the dropdown menu:

This will open a new window where you can add the Ticket Attribute Value:

When you have added a Ticket Attribute Value to your Ticket it will display with an orange line:

Ticket Attributes online

Ticket Attributes will only be visible online to customers if they are used as part of your API Website Integration.

Further Reading

To continue learning about Tickets, take a look at the following articles:

• Introduction to Tickets and Pricing
• Introduction to Ticket Types

You can find more articles on Setting up and Editing Tickets and Pricing in the Set Up Events, Offers, Subscriptions and Merchandise section of the Support Centre.