Purchase Links for Reservations

Purchase Links for Reservations allow customers to easily pay for their outstanding Reservations.

When set up, customers who make a Reservation will receive a secure, tokenised purchase link in their Order Confirmation email which they can click to complete the purchase on your website or a Subsite.

To set up Purchase Links for Reservations, you’ll need:

Spektrix Payments (Adyen) configured for web payments

How does it work?

Purchase Links for Reservations can be used by customers to complete payment for existing Reservations which have been processed by your Box Office team.

A unique online purchase link is automatically generated when a Reservation is made and delivered to the customer in their Order Confirmation email.

TIP: Make sure Order Confirmations are set to automatically send. Take a look at Order Confirmation in the Sales Interface for further information.

When the customer clicks the link in the email, they can pay for the Order and choose a Delivery Method (E-ticket or COBO / Will Call only).

Watch this video to see an example customer experience of a Purchase Link on a Subsite:

Orders with Purchase Links:

Can be sent for only selected Orders using an Order Attribute.
Follow existing Reservation Timeout rules.
Automatically deduct any existing deposits paid toward the Reservation.
Are subject to any fees / Commissions which are calculated when the Basket / Cart is created. Commissions will be applied when the customer clicks the Proceed to Payment button and creates their Basket / Cart.
Do not need to be purchased by the original Customer. Regardless of who pays for the Reservation, the Order will remain attached to the Customer Record of the original Reservation.
Customers do not need to sign in or create an account to complete their purchase.

We do not currently support Reservation Purchase Links for:

Orders paid with stored payment cards in the customer’s Wallet
Orders with postal Delivery Methods
Partial balance or invoice payments
Fixed Series, Subscriptions, Donations or Pledges

TIP: If you have applied Ticket Donations before reserving the tickets, they’ll be automatically removed when the tickets are reserved.

If an Order contains tickets for multiple Events or Instances, when a customer clicks the Purchase Link they can choose which Instances they want to purchase tickets for. By default, customers must purchase all reserved tickets within a selected Instance.

TIP: Reservations can only be paid for through an online Purchase Link - they cannot be created or cancelled.

Partial Purchase

When creating the Reservation, you can enable partial seat purchasing if you want to allow customers to pay for part of the Order.

For example, with partial seat purchasing enabled, a customer can make a reservation for 8 tickets to a single Instance. Using the Purchase Link, they can decide to complete the purchase for 6 out of the 8 tickets reserved. Then, depending on your reservation time out settings, once the remaining tickets in the reservation time out they may be automatically released. If the customer decides to purchase the remaining seats and the reservation has not yet timed out, they can do so using the same Purchase Link from the Order Confirmation.

How to set up Purchase Links for Reservations

To set up Purchase Links for Reservations you will need to configure a page on your website where customers can complete their orders. Depending on your website integration, there are two ways you can do this:

Subsite: using a Subsite is the fastest and most simple solution to provide customers a way to pay for their Reservations.
Managed Component: using a Managed Component you can integrate a Reservation Payment page directly into your existing website. To do this you’ll need to provide your web developer with guidance from the Integrate Portal.

Once you have decided your preferred approach, complete the following steps to set up Purchase Links for Reservations:

Configure the Reservation purchase link
Set up Box Office control Attribute (optional)
Contact Support to update your Order Confirmation email

Step 1: Configure the Reservation Purchase Link

To configure the Reservation Purchase Link, follow the steps below:

Navigate to Website Admin > Domain Specific Config.

TIP: To access Website Admin, you’ll need the Web Integration Administrator Role. If you don’t have this Role, ask the Settings Administrator in your organisation to add this Role to your User Account.
Click edit on the domain that you want to update. This should be the domain where the customer will complete their Order. This will be your main website domain or your Subsite domain.
Scroll down to locate the Reservation Purchase Link setting:
Enter the URL of the Subsite page or where the Managed Component is hosted.

To construct the URL, use the following formula for your Subsite or Website page.

Subsite

To construct the Purchase Link URL for your Subsite, use the following fomula:

https://purchase.websitedomain.com/Reservations?token={TokenId}

Replace purchase.websitedomain.com with your Subsite domain.

The {tokenId} acts as a dynamic placeholder that will be automatically replaced with the unique token of the reservation.

This page is not accessible through your Subsite’s navigation menu. Customers can only reach this page from the unique link generated in the Order Confirmation email.

Website

To construct the Purchase Link URL for your Website, use the following fomula:

https://www.yourtheatre.org/reservations?token={tokenId}

Replace yourtheatre.org with your website domain.
Replace reservations with the specific web page address where your web developer has set up the Reservation payment component.

The {tokenId} acts as a dynamic placeholder that will be automatically replaced with the unique token of the reservation.

Step 2: Set Up Box Office Control Attribute (Optional)

By default, you can include Purchase Links in the Order Confirmation of every Reservation. If you only want to send a Purchase Link for selected Reservations, you can use an Order Attribute to indicate whether the Purchase Link should be sent on a per-order basis.

To set up the Attribute:

Navigate to Control Panel > Settings > Attribute Definitions > Order.

TIP: To access the Settings Interface, you’ll need the Settings Administrator Role. If you don’t have this Role, ask the Settings Administrator in your organisation to add this Role to your User Account.
Create a checkbox Order Attribute named exactly (case sensitive):

SendReservationLink

Once you have created the Attribute, your Box Office team can check the SendReservationLink box when creating a Reservation to send a Purchase Link.

TIP: Make sure you have switched on ‘Display pre-payment panel in the basket / cart’. Take a look at the Basket / Cart section of the Sales Interface Settings article for further information.

If the Attribute is set up and the box is not checked on the Order, the customer will not receive a Purchase Link.

Step 3: Contact Support

Once you have configured the required settings, Contact Support and ask them to update your Order Confirmation email to include the Purchase Link.

If you choose not to set up the Attribute, then all Reservations made will include the Purchase Link in the Order Confirmation email.

How to make a Reservation and send a Purchase Link

Once you have completed the set up, to send a Purchase Link for a Reservation, follow the steps below:

In the Sales Interface, select the seats you want to reserve and add the customer to your Basket / Cart.
If you are using the Box Office Control Attribute, check the SendReservationLink Order Attribute in Pre Payment Options:
Select the tickets by checking the box next to the Event name (to select all) or against each individual ticket, and then click the Reserve button:
Then, click the edit button next to the Reservation Timeout section beneath the customer’s name:
Then configure the settings related to the Reservation:
- Check the Do not automatically release box if you do not want the Reservation to release after it has timed out.
- Set the time out period. By default, this will be the Default Reservation Timeout you set in the Settings Interface, however, it can be overridden at Order level here.
- Check the Remember timeout value for this session box to remember your choices for the rest of your session. When you log out of Spektrix, the Reservation Timeout will change back to the default settings.
- Check the Allow partial purchase of reservations online box to allow customers to purchase part of the reservation. Without this box checked, customers will need to purchase all tickets within the Reservation.
Confirm the Reservation Configuration settings and then click Confirm to make the Reservation.
To ensure that the customer receives the Purchase Link, you will need to confirm that you do want the Order Confirmation email to be sent: