In Spektrix Link, you can configure the settings of Managed Components to change your customer’s online experience. For example, you can choose how Price Band names are displayed on the Enhanced Customer Seat Selection page.
This article is relevant to organisations who have the Checkout or Enhanced Customer Seat Selection Managed Components activated on their website or Subsite.
If your organisation doesn’t currently use Spektrix Link, contact Support to request a log in.
How are Managed Components configured?
If you’d like to change the customer’s default online experience, you can create custom configuration profiles for each of your Managed Components in Spektrix Link and assign them to your web domains in the Website Admin interface.
Once the connection is set, you can make changes to your configuration profile in Spektrix Link without needing to access the Website Admin Interface or link the domain again.
If you have multiple domains (for example your main website and your staging website), you can use the same configuration. You can also create multiple configurations for different domains.
Currently, you can amend the following settings for Managed Components:
- Checkout Managed Component: Login, Donations.
- Enhanced Customer Seat selection: Zoom, Calendar, Fullscreen settings, Filters and display, View from seat settings.
How do I set up a Configuration Profile?
To set up your Managed Component configuration:
- Step 1: Create the configuration profile in Spektrix Link.
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Step 2: Assign the custom configuration profile to your domain in the Spektrix Admin interface.
Step 1: Create a Configuration in Spektrix Link
To create your initial configuration:
- Log in to Spektrix Link by following this link: https://admin.spektrix-link.com/?ManagedComponent=true
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From the Navigation menu, click Managed Components.
- Click the + New Component Configuration button.
- Enter a name for your configuration. Make a note of this name as you will need to reference it in the Config ID field in the Website Admin Interface.
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Choose the component type you want to configure: Checkout or Enhanced Customer Seat Selection:
- Click Save.
Step 2: Assign the Configuration to Your Domain
To activate your configuration profile, you’ll need to assign it to your domain:
- In Spektrix, navigate to the Website Admin Interface > Domain Specific Config.
- Select your chosen domain from the list on the left side of the screen. This is the domain where you want your Managed Component Configuration settings to apply.
- Under Custom Interface Options, click Edit.
- Find the Managed Component you want to apply the configuration to: ChooseSeats.aspx for Enhanced Customer Seat Selection or Checkout.aspx for Checkout
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Select Custom Managed Component (Config ID):
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Select the name of your configuration from the dropdown list.
TIP: If you do not see your configuration in the list, manually enter the Config ID located inside your configuration profile in Spektrix Link.
- Click Save.
How do I set custom configurations for Managed Components?
Once you’ve set up and assigned your configuration profiles, you can make changes to the default settings in Spektrix Link.
To change the settings:
- Log in to Spektrix Link by following this link: https://admin.spektrix-link.com/?ManagedComponent=true
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From the Navigation menu, click Managed Components:
- Navigate to the configuration profile you want to make edits to
- Choose your preferences
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Once you have made changes, click Save Changes to see the updates reflected on your domain
TIP: If you do not see your changes reflected online, check that your configuration profile is assigned to your domain.
View what settings you can change and how to update them:
How do I configure the Checkout Component?
You can configure the following settings about your Checkout Component in Spektrix Link:
- Login Prompts: Display a message to customers on the checkout component page to prompt them to log in.
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Donations and fundraising: Display a fundraising ask within the checkout component.
Login Prompts
You can add a message to the Checkout Component to encourage customers to log in for a more personalised experience. For example, you can add a message about logging in to access Member pricing, subscription discounts or stored payment methods.
To update your configuration profile, choose from one of the following options under the Login section:
- Don't show a prompt to login (default): Does not display a login message.
- Show default message: Displays the standard message: "If you are a member you may be eligible for discounts. Log in to your account to access your benefits."
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Choose your own message: Enter plain text with a custom prompt tailored to your organisation.
Donations & Fundraising
Under the Donations & Fundraising section, you can configure a Donation ask at checkout.
By default, the Show prompt to donate box will be unchecked. If you check the box to show a Donation prompt, you can configure the following options about the ask:
Select suggested donation amounts:
- Show the default donation amount only: Displays the Default Donation Amount configured on the Fund in the Admin interface.
- Show dynamic range based on the default donation amount: Automatically calculates three suggested amounts based on your Fund's Default Donation Amount (50%, 100%, and 200% of the default amount, rounded up for decimals).
- Show custom donation amounts: Enter up to five fixed comma separated values (for example, 5, 10, 15). We recommend no more than three amounts for optimal conversion.
Choose placement of the donation prompt on the checkout page:
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Show at the top (eligible for one click and direct): Displays the donation prompt at the top of the checkout flow. If your checkout includes one-click checkout with Applepay, the Donation ask will appear above it.
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Show at the middle (only available on direct checkout): Displays the prompt in the middle of the page to keep the one-click checkout flow streamlined.
How do I configure Enhanced Customer Seat Selection?
You can configure the following settings about the Enhanced Customer Seat Selection Component in Spektrix Link:
Zoom Settings
Under the Zoom section, you can control seat sizing and touch sensitivity to avoid accidental clicks and ensure smooth navigation.
TIP: Generally we recommend to keep the zoom preset default selections. However, particularly large or small Seating Plans may work better with different configurations.
You can configure the following zoom settings:
- Maximum seat size on desktop (px): Enter a maximum size of seat icons on desktop screens. The default maximum seat size is 45px.
- Maximum seat size on mobile (px): Enter a maximum size of seat icons on mobile devices. The default maximum seat size is 35px.
- Interactive seat size threshold on desktop (px): Enter the minimum size of a seat for it to become clickable. The default size is 15px.
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Interactive seat size threshold on mobile (px): Enter the minimum size of a seat for touch selection to activate. The default size is 20px.
Calendar Settings
Under the Calendar section, you can configure how performance dates and ticket availability appear on the seat map.
You can configure the following Calendar settings:
- Show/hide calendar: Display or hide the calendar widget on the Seating Plan.
- Low availability threshold (%): Enter a percentage number in the field. When this threshold is reached, a visual warning will display to indicate the Instance has low availability.
- Calendar week format: Choose whether the calendar starts on Monday (MTWTFSS) or Sunday (STWTFSS).
Fullscreen Settings
If you check the box to enable full screen mode, you can configure whether fullscreen opens automatically (Instantly) or requires the customer to toggle it on(Prompted) for customers viewing the Seating Plan on the Enhanced Customer Seat Selection page:
Filters & Display
Under Filters and Display, you can choose how Price Bands and Ticket Types are presented to customers.
Ticket type selection display mode:
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'Default' ticket type appears first (default): When this option is selected, the default ticket type is automatically selected for the customer. If multiple default Ticket Types are available, the default associated with the highest-value Price Band is selected.
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'Select a ticket type' appears first: When this option is selected, the customer will be prompted to select a Ticket Type. The Price Band buttons reflect the price of each Price Band’s default Ticket Type.
Ticket type selection on desktop:
- Select ticket type via the dropdown on the filters row: Does not display a pop up, the user can select a ticket type before selecting tickets from the dropdown in the filters row or after selecting tickets from the basket / cart summary. This option is selected by default.
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Select ticket type also via a modal pop up: Opens a pop up window over the seating plan whenever a seat is clicked.
- Show the modal pop up only when there is more than one ticket type: Keeps selection in the filter row if only one ticket type is available, but triggers a pop up when multiple choices exist.
Price band names:
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Don't show price band names (default): Choose this option to hide Price Band names and display prices only on the selection buttons.
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Show the name of all Price Bands in line in the buttons: Shows Price Band names (for example., “Band A,” Band B”) directly within each button.
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Show the name of any Price Band with the attribute SLLabel: You can use this option in conjunction with a Price Band Attribute to highlight the name of certain Price Bands on the Price Band buttons. This is useful if you want to highlight a specific Price Band, for example, if you have a VIP price band. To do this, create a new Price Band Attribute as a checkbox and visible in API named: SLLabel
Once the Attribute is set up, you can check the box against each Price Band name you want to display and the Price Band name will appear highlighted in yellow:
View from Seat
Under View from Seat, you can choose to enable View from Seat functionality on your Enhanced Customer Seat Selection page.
Select from the following options:
- Don’t use view from seat functionality: Does not display View from Seat images on the Enhanced Customer Seat Selection page.
- Spektrix: This option is selected by default and will load View from Seat images if available on your Seating Plan.
- Custom: If you are using a third party provider to display view form seat images, select this option and enter the external script URL.